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Show Results For
- All HBS Web
(13,113)
- People (70)
- News (4,032)
- Research (5,704)
- Events (60)
- Multimedia (96)
- Faculty Publications (2,493)
- 28 Mar 2017
- Video
Peek Weekend Preview Webinar
- January 2010 (Revised August 2011)
- Case
United Breaks Guitars
By: John A. Deighton and Leora Kornfeld
When social media propagate a complaint about poor customer service, an international media event ensues. How do viral videos spread and what can firms do about them? This case dissects an incident in which a disgruntled customer used YouTube and Twitter to spread a... View Details
Keywords: Communication Technology; Customer Satisfaction; Marketing Communications; Marketing Strategy; Consumer Behavior; Network Effects; Service Delivery; Social and Collaborative Networks; Internet; Air Transportation Industry
Deighton, John A., and Leora Kornfeld. "United Breaks Guitars." Harvard Business School Case 510-057, January 2010. (Revised August 2011.) (request a courtesy copy.)
- 01 Nov 1999
- Research & Ideas
Companies, Cultures and the Transformation to the Transnational
of doing things" and shape its international organization structure and processes. Business historian Alfred Chandler has traced the influence of the cultural values and social structures on British management practice. For reasons... View Details
- 14 Jun 2022
- Blog Post
Meet the HBS Jewish Student Association
global Jewish community, JSA brings members together to celebrate holidays, engage in learning opportunities, and foster the Jewish community on campus and beyond. This year’s JSA is led by the club’s three... View Details
- 06 Apr 2015
- News
Spire's Peter Platzer: the boss who never fires anyone
- June 2016 (Revised November 2021)
- Case
chotuKool: 'Little Cool,' Big Opportunity
By: Rory McDonald, Derek van Bever and Efosa Ojomo
In 2013, a team led by Gopalan Sunderraman, vice president of corporate development at Godrej & Boyce Mfg. Co. Ltd.—one of the companies owned by Godrej Group, a large Indian conglomerate—was preparing to launch an innovative low-cost refrigerator. Developed expressly... View Details
Keywords: Disruptive Innovation; Emerging Markets; Entrepreneurship; Growth and Development Strategy; Marketing Strategy; Consumer Products Industry; India
McDonald, Rory, Derek van Bever, and Efosa Ojomo. "chotuKool: 'Little Cool,' Big Opportunity." Harvard Business School Case 616-020, June 2016. (Revised November 2021.)
- 05 Dec 2023
- Cold Call Podcast
Tommy Hilfiger’s Adaptive Clothing Line: Making Fashion Inclusive
- 08 Oct 2018
- News
Knowing What Your Boss Earns Can Make You Work Harder
- January 2004 (Revised August 2004)
- Case
Major Steckleson at the National Training Center (A)
By: Scott A. Snook, Robert Kaderavek and Jeremy Schneider
Major Steckleson is facing his toughest challenge yet. As an experienced observer-controller at the U.S. Army's National Training Center, Steckleson is responsible for helping leaders of the 3rd Armored Cavalry Squadron learn from a deadly mistake in simulated combat... View Details
Snook, Scott A., Robert Kaderavek, and Jeremy Schneider. "Major Steckleson at the National Training Center (A)." Harvard Business School Case 404-089, January 2004. (Revised August 2004.)
- 12 PM – 1 PM EST, 05 Dec 2016
- Webinars: Career
The Startup Rules of Three
Do you have a brilliant idea for a startup? Becoming a successful entrepreneur requires more than just an inspiring concept and a plan for development. There is a reason as many as 75 percent of venture capital-backed startups fail, and nearly 95 percent of all... View Details
- Blog
Making the Decision to Attend: Our Participants Share Their Stories
you realize you belong. Going through so many different exercises, you start to understand your real strengths. People in your living groups recognize and support those strengths, building your confidence. You have a support group telling you, 'You can View Details
- Teaching Interest
Advanced Management Program: Transforming Proven Leaders into Global Executives
As the world economy continues to evolve, so do the requirements for global leadership. The Advanced Management Program (AMP) is a powerful, transformational, and personalized learning experience that explores the best management practices... View Details
- February 2016 (Revised April 2020)
- Case
In the Name of Democracy? The Rise and Decline of India's Congress Party
By: Akshay Mangla and Jonathan Schlefer
In 1950 it looked highly doubtful that Indian democracy would hold—typical family income was $6 a month, only about 15% of the population was literate, there were deep religious and ethnic differences, and more than a dozen national languages were spoken. But after a... View Details
Keywords: Congress Party; Economic Development; Democratization; Economic Reform; Economic Systems; Government and Politics; Developing Countries and Economies; Development Economics; India
Mangla, Akshay, and Jonathan Schlefer. "In the Name of Democracy? The Rise and Decline of India's Congress Party." Harvard Business School Case 716-068, February 2016. (Revised April 2020.)
- 13 Oct 2020
- News
July Is the New January: More Companies Delay Return to the Office
- 06 Dec 2021
- News
Rescue & Recovery
person from the community have been hired in her place to do the work? “The experience made me realize that I had work to do to understand what communities need, and that I needed to pick up some skills and... View Details
- 01 Jun 2024
- News
Conducting Business
just made the biggest mistake of my life by thinking that I could fit in at HBS. I learned that my 75 sectionmates had been working on Wall Street or in banks or as salesmen for Xerox and IBM. At least six... View Details
- 19 Jan 2015
- News
Which Has More Bias? Wikipedia or the Encyclopedia Britannica
- November 2023
- Case
Team Liquid: Fueling the Business of Fandom
By: Youngme Moon and Kerry Herman
In 2023, the co-CEOs of Team Liquid, one of the world's most prominent Esports organizations, are deciding whether and how to evolve their business model to include (1) a greater focus on enterprise revenue; and (2) more direct-to-consumer activity. Team Liquid has one... View Details
Keywords: Business Model; Customer Focus and Relationships; Games, Gaming, and Gambling; Revenue; Organizational Culture; Business and Community Relations; Video Game Industry
Moon, Youngme, and Kerry Herman. "Team Liquid: Fueling the Business of Fandom." Harvard Business School Case 324-041, November 2023.
- 25 Aug 2022
- News
Open Market
first focusing on scaling operations and then becoming a partner at Google Capital (now CapitalG), investing in late-stage tech companies and helping founders grow their businesses. The experience at Google was revelatory, with Howard View Details
- 13 Sep 2019
- News
Hollywood Ending
Whitman explains Quibi’s great gambit: by doing for short-form mobile media what HBO did for premium television, the company (whose name is shorthand for “quick bites”) will revolutionize the way we watch... View Details