Learning - Publications - Faculty & Research

01 Dec 2011
What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

do not have the time for that." As you said, good judgment in thinking fast or slow is an important characteristic of outstanding leadership. Can it be taught or does it have to be acquired over time? How do leaders learn how to... View Details

Keywords: by James Heskett

13 May 2008
First Look

First Look: May 13, 2008

Business School Case 308-072 As it entered its seventh academic year, Codman Academy, an expeditionary learning charter school located in Dorchester, Massachusetts, was reflecting on its successes and challenges. The school had succeeded... View Details

Keywords: Martha Lagace

07 Nov 2005
What Do You Think?

Is Less Becoming More?

$1,200 Testoni loafers?" Peter Vajda advises, "In our culture, the difference between 'have' and 'happy' is a most difficult lesson to learn indeed, and the psychological impact is great." As for producers, Richard Eckel... View Details

Keywords: by James Heskett; Consumer Products

24 May 2004
Research & Ideas

Becoming an Ethical Negotiator

$10 for a rare card that actually was priced at $1,000. The temporary clerk had wrongly assumed that there was a decimal point. When the owner learned of the mistake and went to the boy's home, the father refused to return the card.... View Details

Keywords: by Martha Lagace

15 Oct 2001
Research & Ideas

Rethinking E-Leadership

Companies should "always try new things," he emphasizes. "But we have learned to focus on and apply this innovation to our current customers." Updated advice: Make sure that a sizable percentage of your current... View Details

Keywords: by Melissa Raffoni

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

process that comprises many small projects, that evolves to meet the emerging demands of the ever-changing marketplace, that allows for frequent experimentation, and that delivers value on an ongoing basis. "Several decades ago, we View Details

Keywords: by Jim Aisner

09 Apr 2001
Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

African-American clientele, have hundreds of products for blondes." In a labor market where youth seems to hold a premium, especially for marketing jobs, this notion is deadly for those trying to sell to an aging population of baby boomers. "Some of it is... View Details

Keywords: by Richard Bierck; Retail

18 Sep 2000
Research & Ideas

Big Deals: Financing Large-Scale Investments

challenges, because most projects involve binary "go/no-go" decisions. Esty uses the Euro Tunnel as an example: "You can't build the first 100 yards and learn anything about underlying demand for the tunnel. Instead, you... View Details

Keywords: by Julia Hanna

25 Jan 2000
Research & Ideas

Strategic Alliances

alliances is that "greater interaction will result in productive two-way learning: corporations can be enriched by finding out how nonprofits mobilize and motivate personnel, while nonprofits can learn more about marketing and financial... View Details

Keywords: by Nancy O. Perry

12 Oct 1999
Research & Ideas

Bright Ideas: The Creative Power of Groups

original notion. Most important, they say, although creativity may seem most prevalent in places like Silicon Valley and Hollywood, it can be learned and managed in every kind of organization. Of particular interest in Leonard and Swap's... View Details

Keywords: by Laurie Joan Aron

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

challenging areas. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=55885 Learning or Playing? The Effect of Gamified Training on Performance By: Buell, Ryan W., Wei Cai, and Tatiana Sandino Abstract—Gamified... View Details

Keywords: Dina Gerdeman

14 Dec 2015
Research & Ideas

Deflategate and the Sustained Success of the New England Patriots

does reveal is that their analysis pointed to “a complete lack of understanding” of the actual physics involved with football by those who make their living off the game. The lessons to be learned from that stretch beyond Deflategate. “I... View Details

Keywords: by Roberta Holland; Sports

12 Nov 2015
Research & Ideas

Can Consumers be Trusted with Their Own Health Care?

groceries and stocks have to do with public health? Quelch believes, for one thing, the market for public health could learn an important lesson from these other markets: There’s no such thing as a one-size-fits-all solution, largely... View Details

Keywords: by Dina Gerdeman; Health

06 Apr 2015
Research & Ideas

After Germanwings, More Attention Needed on Employee Mental Health

members to use it." To remove the stigma, employers need to educate workers about mental illness and distinguish it from normal levels of stress. At the same time, managers must learn the legal restrictions about asking about mental... View Details

Keywords: by Michael Blanding; Health; Air Transportation

28 Apr 2014
Research & Ideas

Football Stars Debate ‘The Social Capital of the Savvy Athlete’

nonprofits. Twitter's Tug Sherman noted that while Twitter can be a valuable way to learn about potential philanthropic investments, it also can be dangerously overwhelming. If he responds to one inquiry on Twitter but not another,... View Details

Keywords: by Carmen Nobel; Sports

22 Nov 2011
First Look

First Look: November 22

not to undertake a branding initiative. Founded in 1802, West Point has played a key role in America's history. It is one of the nation's oldest institutions of higher learning and is well known for producing prominent military,... View Details

Keywords: Sean Silverthorne

30 Aug 2004
Research & Ideas

Mapping Your Board’s Effectiveness

few processes in clusters, such as operations management, customer management, innovation, and regulatory and social processes, that are expected to have the greatest impact on the strategy. The learning and growth perspective identifies... View Details

Keywords: by Robert S. Kaplan

19 Sep 2024
Research & Ideas

Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work

“There will be no friction, so nobody will be left out,” he says. “If your team is east-west, then be aware that some people will be less able to time-shift,” Choudhury says. In that case, he says, teams must either relocate north to south or start View Details

Keywords: by Michael Blanding

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

physician‒patient encounters, then leverage machine learning and natural language processing to convert verbal interactions into summarized, accurate visit notes and suggest billing codes—all without retaining audio recordings to protect... View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

23 Sep 2008
First Look

First Look: September 23, 2008

Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem Authors:Robert S. Huckman and Bradley R. Staats Abstract Prior work in organizational learning has failed to find a consistent effect of variation... View Details