Publications

October 2004 (Revised May 2006)
Case

Transforming Singapore's Public Libraries (Abridged)

By: Lynda M. Applegate and Roger H. Hallowell

The Singapore Public Library system was transformed from being mediocre at best to world class using information technology, progressive human-resources management, and marketing approaches unusual for government agencies. View Details

Keywords: Transformation; Organizational Change and Adaptation; Service Delivery; Marketing Strategy; Competitive Advantage; Human Resources; Information Technology; Nonprofit Organizations; Public Administration Industry; Singapore

July 2001
Case

Bobbie D'Alessandro and the Redesign of the Cambridge Rindge and Latin School

By: Linda A. Hill, Kristin Doughty and Ellen Pruyne

Bobbi D'Alessandro, the superintendent of the school system in Cambridge, MA, has just hired a new principal to lead a major redesign effort in the city's only high school. The need for reform had been evident since the late 1980s when school statistics highlighted... View Details

Keywords: Problems and Challenges; Business and Stakeholder Relations; Performance Improvement; Change Management; Secondary Education; Selection and Staffing; Leading Change; Education Industry; Cambridge

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March 1981 (Revised April 1983)
Case

Sedalia Engine Plant (B)

By: Michael Beer

After one year as new plant manager at a highly participatory management style plant, Denny Goble assesses his handling of various problems. View Details

Keywords: Factories, Labs, and Plants; Employee Relationship Management; Management Style; Problems and Challenges; Labor and Management Relations; Technology Industry

2002
Book

Searching for a Corporate Savior: The Irrational Quest for Charismatic CEOs

By: Rakesh Khurana

Corporate CEOs are headline news. Stock prices rise and fall at word of their hiring and firing. Business media debate their merits and defects as if individual leaders determined the health of the economy. Yet we know surprisingly little about how CEOs are selected... View Details

Keywords: Managerial Roles; Selection and Staffing; Personal Characteristics; Experience and Expertise; Investment Activism; Corporate Strategy

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19 Oct 2012
News

Past and Present

Sullivan: Fulfilling an age-old human curiosity. Photo courtesy Ancestry.com For Tim Sullivan (MBA 1991), the case method was the perfect way to learn. Sullivan, who is president and CEO of Ancestry.com—the world’s largest online... View Details

Keywords: genealogy; Data Processing, Hosting, and Related Services; Information

01 Jun 2020
News

Effective Communication in the Age of Zoom

are exactly the same between dating and business. SUGGESTED RESOURCES Greenwald’s “13 Conversation Behaviors To Avoid” 100 Virtual Icebreakers SUGGESTED RESOURCES Greenwald’s “13 Conversation Behaviors To... View Details

Keywords: Zoom

Web

Wartime Innovation - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

Competitiveness Recruit Alumni Recruiting MBA Recruiting Recruiting Resources Alumni Bulletin Baker Library | Bloomberg Center Business History Review Harvard Business Publishing Harvard Business Review HBS Working Knowledge Close Harvard... View Details

2011
Chapter

El Sector Privado y las Responsabilidades Públicas: El Rol de las Soluciones Comerciales en la Temática Social

By: Michael Chu

In today's world, certain goods and services are considered so basic that, regardless of culture, they are accepted as public responsibilities. However, for the low-income populations in developing countries, which constitute the majority of the world, access to these... View Details

Keywords: Business Model; Developing Countries and Economies; Private Sector; Public Sector; Management Practices and Processes; Human Needs; Poverty; Commercialization

20 Sep 2016
First Look

September 20, 2016

years before The Wealth of Nations. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51625 forthcoming Journal of Oncology Practice Communicating Value in Healthcare Using Radar Charts: A Case Study of Prostate Cancer By:... View Details

Keywords: Sean Silverthorne

29 Sep 2009
First Look

First Look: September 29

http://cb.hbsp.harvard.edu/cb/product/410032-PDF-ENG Managing Individual Human Capital: Library Resources Harvard Business School Note 410-046 This technical note provides a list of library View Details

Keywords: Martha Lagace

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

innovations on their own, the entire corporate R&D budget would now be dedicated to producing breakthroughs. Bradley knew that attempting to manage these projects under the constraints of the old organization would not work. Inevitably, conflicts over the... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

01 Dec 2010
News

Ilene Lang

pursue the opportunities available to her. I recently had dinner with the se-nior vice president of human resources at a large Fortune 500 company. He said, “Everything that the women employees want are... View Details

Keywords: Julia Hanna; interview; News, Library, Internet, and Other Services; Information; Management, Scientific, and Technical Consulting Services; Professional Services

05 Dec 2019
Blog Post

Addressing Unmet Needs in Health Care Using an MBA

firsthand (my mother has 2 J&J knees) the difference total knee replacement makes in lives of patients. That is a great source of motivation. What were some of the most helpful resources you tapped into while you were an MBA? The... View Details

07 Sep 2010
Research & Ideas

Mindful Leadership: When East Meets West

Asian beliefs, philosophies, and practices are influencing everything from the way we treat the ill to how we make cars. Now, a Harvard Business School professor is looking to the East as a model for developing strong business leaders.... View Details

Keywords: by Sean Silverthorne

July–August 2019
Article

The Soul of a Startup

By: Ranjay Gulati

There’s an essential, intangible something in start-ups—an energy, a soul. It inspires enthusiasm and fosters a sense of deep connection and mutual purpose. While this spirit persists, engagement is high and businesses keep their edge.
But all too often,... View Details

Keywords: Business Startups; Mission and Purpose; Customer Focus and Relationships; Employees; Creativity; Business Growth and Maturation

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September 1996 (Revised May 1997)
Case

Mobil USM&R (C): Lubricants Business Unit

By: Robert S. Kaplan

The general manager of a Lubricants Business Unit in Mobil's U.S. Marketing and Refining division launched a project to develop a Balanced Scorecard (BSC) for his unit. The purpose was to provide focus for all employees of the unit, enabling it to operate on an... View Details

Keywords: Balanced Scorecard; Employees; Customization and Personalization; Performance Evaluation; Measurement and Metrics; Management Teams; Projects; Energy Industry; Mining Industry; United States

February 2016
Case

Express Scripts: Promoting Prescription Drug Home Delivery (A)

By: John Beshears, Patrick Rooney and Jenny Sanford

The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. This case follows Bob Nease, Chief Scientist at Express Scripts, as he considers methods to promote home... View Details

Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Service Delivery; Decision Choices and Conditions; Health Care and Treatment; Order Taking and Fulfillment; Compensation and Benefits; Pharmaceutical Industry

February 2011
Case

oDesk: Changing How the World Works

By: Boris Groysberg, David A. Thomas and Jennifer M. Tydlaska

It is 2010, and Gary Swart, CEO of oDesk, is contemplating the next steps for his organization. Founded in 2004 in California, oDesk operates an online marketplace which matches Employers with Contractors. oDesk provides fact-based information on Contractors, including... View Details

Keywords: Recruitment; Leadership; Growth and Development Strategy; Digital Platforms; Marketplace Matching; Corporate Strategy; Internet and the Web; Consulting Industry