Employees - Publications - Faculty & Research

Portrait Project

Kirsten Hassert

responsibility for acting with commitment, courage, and integrity to help harness it. Joining the hospitality industry, I'll work at this business of unleashing superheroes with my co-workers – by creating environments for employees and... View Details

22 Jul 2024
News

Viral Marketing’s Early Muse

Illustration by John Weber In 2008, Canadian musician Dave Carroll saw United Airlines employees manhandling his $3,500 Taylor guitar on the tarmac in Chicago. When he arrived at his destination, the guitar was in pieces. Carroll contacted United customer service... View Details

01 Jun 2013
News

EnTRIPreneurs

customers," says Mike Baker. "Sarah and her team are tenacious, and we think we'll learn a lot from them." 2. Highland Brewing Company (Asheville, NC) Cofounder and owner Oscar Wong has been brewing in Asheville since 2006. Today, Highland's staff of more than 30 View Details

Keywords: Apparel Manufacturing; Manufacturing; Beverage and Tobacco Product Manufacturing; Manufacturing

Alan C. Greenberg

As head of one of the nation’s leading securities trading, investment banking, and brokerage firms, Greenberg became a legend with his ability to both deliver profits and champion ethics. Greenberg encouraged his Bear Stearns employees to... View Details

Keywords: Finance

Web

Introduction - The Audience - The Human Factor – Baker Library | Bloomberg Center, Historical Collections

fast-growing genre of employee magazines such as Western Electric News were written for, and from the point of view of, the worker. These publications featured employee profiles and full-page occupational... View Details

James S. McDonnell

McDonnell built one of the most successful government-contracted industrial space and aircraft production businesses in the U.S. His company produced the Phantom jet fighters, the Mercury Space Capsule, and the Gemini spacecraft. In 1967, he orchestrated the merger... View Details

Keywords: Automotive & Aerospace

21 Jun 2004
Research & Ideas

Racial Diversity Pays Off

Increase the diversity of employees in your organization—for example, on the basis of race, gender, religion, nationality, and sexual orientation—and you'll automatically have a better company. Right? That's the prevailing belief anyway.... View Details

Keywords: by Martha Lagace

24 May 2017
News

Angie Hicks, MBA 2000

on the Angie’s List “campus”—a collection of buildings the company bought and renovated in Indianapolis— when an employee asks to take a selfie with her. While she has been the name and the face of the company since she cofounded it 22... View Details

Keywords: Susan Young

01 Mar 2004
News

Ex-Con Talks Ethics with HBS Students

amounted to kickbacks. A suspicious state employee eventually alerted authorities. Kuhse explained that an approach from a friend or respected colleague often is the entrée to a slippery slope. It begins with an apparently insignificant... View Details

Keywords: Justice, Public Order, and Safety Activities; Government

William C. MacInnes

MacInnes was instrumental in orchestrating the growth of TECO Energy from a small $17 million operation with 700 employees to an $860 million enterprise with 3,500 employees. While ridiculed at the time, MacInnes converted TECO’s power... View Details

Keywords: Utilities & Energy

25 May 2021
Blog Post

The Surprising Power of Nostalgia at Work

central feature of nostalgia. Most nostalgic memories involve other people, and when individuals reflect on these memories, they feel more socially connected and supported. Managers can take advantage of nostalgia’s social nature to promote strong relationships and... View Details

Keywords: All Industries

25 Apr 2018
Research & Ideas

We May Have Taken Too Much Credit for Easing Workplace Segregation

guard—largely because it flies in the face of other studies and anecdotal evidence showing that, within many businesses, the employee pool has grown more racially mixed over time. “There’s this assumption that firms are more diverse,”... View Details

Keywords: by Dina Gerdeman

02 Jan 2001
Research & Ideas

Gurus in the Garage

performance are being carried down to next-generation entrepreneurs. Helping former employees is part of that legacy and culture. Senior mentor capitalists describe how Bill Hewlett encouraged them when they left HP and how HP engineers... View Details

Keywords: by Dorothy Leonard & Walter Swap

Henry J. Kaiser

the first integrated steel mill on the West Coast and a major aluminum company. His most enduring achievements were the employee health plan and 19 hospitals he established, which were the first health maintenance organizations in the... View Details

Keywords: Construction & Real Estate

06 Nov 2009
News

Health Reform Paths Not Taken

health benefits, Herzlinger favors tax breaks. She proposes that Congress simply extend to all employees the current tax-exemption employers have for the purchase of employee health plans. Writing in the... View Details

Keywords: Roger Thompson; Health, Social Assistance

January 2017 (Revised September 2017)
Case

Sales Razor Technologies

By: Paul Gompers and Noam Wasserman

Describes the issues facing a founder-CEO regarding building a board of directors, assembling an executive team, managing tension between co-founders, and outsourcing system development work. View Details

Keywords: Information Technology; Job Cuts and Outsourcing; Conflict Management; Governing and Advisory Boards; Employees; Management Teams; Product Development; Technology Industry

Citation

Educators

Purchase

July 2010 (Revised September 2011)
Background Note

Hiring Successful Professionals: One Process--Multiple Goals

By: Heidi K. Gardner

The best hiring practices help professional firms attract successful employees, equip newcomers with critical support networks, increase the firm's diversity, and enhance its reputation. This Note delineates how leading firms manage these multiple objectives throughout... View Details

Keywords: Integration; Goals and Objectives; Selection and Staffing; Talent and Talent Management; Management Practices and Processes; Forecasting and Prediction; Employees; Diversity Characteristics; Service Industry

Citation

Educators

Purchase

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

it." Still, companies around the country are managing to pick their way through such uncomfortable territory in an effort to respond to their employees' deeper yearnings. While spirituality is a highly individual and personal matter, managers and View Details

Keywords: by Marguerite Rigoglioso

03 Feb 2020
What Do You Think?

Can an Organization Have Too Much 'Rebel Talent'?

at its core, means engaged minds and hearts.” Does she have it right? What do you think? Original Column Can an Organization Have Too Much 'Rebel Talent'? In a recent book, Francesca Gino argues the value of staffing an organization with leaders and View Details

Keywords: by James Heskett

17 Feb 2014
Research & Ideas

Companies Detangle from Legacy Pensions

nearly all corporations ceased offering defined benefit plans in favor of "defined contribution" packages such as 401(k) plans—in which employees contribute a set amount from their paychecks that would be individually invested... View Details

Keywords: by Michael Blanding; Aerospace; Financial Services

Publications