Presentations - Publications - Faculty & Research

Article

The Organizational Apology: A Step-by-Step Guide

By: Maurice E. Schweitzer, Alison Wood Brooks and Adam D. Galinsky

At some point, every company makes a mistake that requires an apology—to an individual; a group of customers, employees, or business partners; or the public at large. And more often than not, companies and their leaders fail to apologize effectively, if at all, which... View Details

Keywords: Corporate Accountability; Marketing; Organizations

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2011
Article

The Consumer Psychology of Mail-in Rebates

By: John T. Gourville and Dilip Soman

Consumers who buy a product intending to use an accompanying mail-in rebate often do not redeem the rebate. To explain this behavior, we argue that consumers use an anchoring and adjustment approach to predicting the likelihood of redeeming a rebate. In keeping with... View Details

Keywords: Product Marketing; Consumer Behavior; Sales; Motivation and Incentives

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06 Mar 2025
HBS Seminar

Vivek Farias, MIT Sloan

Glass Half Broken

Why the gender gap persists and how we can close it. For years women have made up the majority of college-educated workers in the United States. In 2019, the gap between the percentage of women and the percentage of men in the workforce was the smallest on... View Details

14 Sep 2023
Blog Post

MBAs Accelerate Their Social Enterprise Ventures

the strategic choice to pivot my venture in the latter stages of the summer. Engaging in conversations with NGOs and migrants across Europe enriched my understanding of various facets of a migrant's journey and the core challenges they face upon arriving in Europe.... View Details

18 Jul 2022
Research & Ideas

After the 'Crypto Crash,' What's Next for Digital Currencies?

Earlier this month, the US Treasury Department presented to President Biden what it called a “framework” for overseeing digital financial assets across the government and internationally, while the European Union and European Parliament... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Financial Services; Technology

07 Feb 2019
Book

How Big Companies Can Outrun Disruption

project fails, you probably go out of business and lose your job. Just putting people into small teams, cool spaces, and allowing them to dress any way they want does not recreate a startup environment. The other mistake companies make with innovative culture is View Details

Keywords: by Martha Lagace

24 Oct 2019
Blog Post

Harvard’s JD/MBA: Viroopa Volla (JD/MBA 2021) Answers Your Questions

relationships for them are other JD/MBAs. In fact, the third and fourth years take a seminar together in which students present topics of interest to the seminar. The seminar, led by the wonderful Professor Guhan Subraminan, Faculty... View Details

30 Jan 2019
Blog Post

The Life and Role of a CEO

transparency, total trust, and no surprises.” “Think of yourself as a corporate athlete.” “Time is a strategic asset. Manage it with rigor.” “ “You need to be 100% present for every meeting. Have a discipline to forget any preceding... View Details

26 Sep 2011
HBS Case

HBS Cases: Lady Gaga

right. As revenues from recorded music steadily declined from 2004 to 2008, concert revenues steadily rose, according to data presented in the case. "Advances in digital technology have had a strong negative impact on recorded-music... View Details

Keywords: by Carmen Nobel; Entertainment & Recreation; Music

03 Jul 2013
What Do You Think?

What Are the Limits of Transparency?

presentations and record them for our internal Web site. We open that for review to a 360-degree workshop. What happened? You cannot lie You are going to put your best work into it ." This policy may not be appropriate for all... View Details

Keywords: by James Heskett

23 Oct 2013
Research & Ideas

Overcoming Nervous Nelly

three-minute presentation explaining why they would be good work colleagues. Those who said they were excited scored higher across measures of persuasiveness, competence, confidence, and persistence compared to those who said they were... View Details

Keywords: by Michael Blanding

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Participating Institutions - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Participating Institutions Participating Institutions Legend New MOC Affiliate Universities in current year Established MOC... View Details

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Demonstration Policy | About

review that may result in referral for discipline. Events The following guidelines outline expectations for members of the community during events and other occasions—apart from class sessions—when speakers present their views. During... View Details

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Frequently Asked Questions - Research Computing Services

window. Now try connecting via NoMachine again. As a last attempt, quit NoMachine. Remove the .nx directory present in your home folder on your Mac or PC, and try connecting via NoMachine again. If you still cannot get in, please contact... View Details

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Frequently Asked Questions | HBS Online

separate credit card transactions. If splitting your payment into 2 transactions, a minimum payment of $350 is required for the first transaction. Instructions for doing so are presented at checkout. Can someone else pay for the course on... View Details

25 Oct 2016
First Look

October 25, 2016

enhanced creativity and reduced intergroup bias. In contrast, the present work uncovers a potential downside of foreign experiences: increased immoral behavior. We propose that broad foreign experiences (i.e., experiences in multiple... View Details

Keywords: Sean Silverthorne

22 Feb 2021
Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

Management That Works: How to Sell in a World That Never Stops Changing, Cespedes, a senior lecturer at Harvard Business School, offers research-based insight and context, and presents sales productivity not only as a core way to increase... View Details

Keywords: by Kristen Senz

10 Jan 2022
Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

good To encourage more companies to develop solutions that benefit communities, Nagle presents four potential strategies policymakers and organizations should consider: Align the incentives, otherwise known as the “win-win solution.” A... View Details

Keywords: by Lane Lambert

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William R. Kerr | About

The Managing the Future of Work project considers the unprecedented set of challenges and opportunities presented to businesses, including rapid technological revolutions, shifting global product and labor markets, aging workforces, and... View Details

Publications