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September 1999
Case

Trisha Wilson of Wilson & Associates

By: Teresa M. Amabile and Sarah S. Khetani

Texan entrepreneur Trisha Wilson has founded an interior design firm and watched it grow into one of the most successful firms in the hospitality design services industry. After 20 years of building a company that is truly a reflection of her own personality, Wilson... View Details

Keywords: Entrepreneurship; Employees; Innovation and Management; Management; Business or Company Management; Management Succession; Organizational Culture; Strategy; Service Industry; Texas

16 Mar 2010
First Look

First Look: March 16

Managing such a firm in the era of globalization posed enormous challenges. The book covers the company's strategies and provides compelling evidence of its decision making, marketing, brand management, innovation, acquisition strategies,... View Details

Keywords: Martha Lagace

17 Dec 2020
Research & Ideas

The 10 Most Popular Stories of 2020

that eight of the 10 most-read HBS Working Knowledge stories of the year were COVID-focused. Readers sought insights from HBS faculty about everything from managing large-scale remote work to leading during a crisis. The year was also... View Details

Keywords: by Dina Gerdeman

February 2024
Technical Note

A Manager's Introduction to Passion for Work

By: Jon M. Jachimowicz

Today, both organizations and employees are increasingly focused on passion. An analysis of 200 million U.S. job postings found that the use of the word “passion” increased nearly tenfold from 2007 to 2019, while a recent survey of thousands of college-educated workers... View Details

Keywords: Recruitment; Job Search; Goals and Objectives; Interests; Personal Development and Career

03 Mar 2003
Research & Ideas

The Ingredients of a Deal Disaster

theme parks—was to ensure a steady flow of creative software for its global hardware businesses. Senior MCA management agreed to the acquisition, expecting the new, cash-rich Japanese parent to provide View Details

Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

Anxiety Through Access to Human ContactThis study finds that customer anxiety during self-service transactions can reduce customers’ trust in the service provider. Operational design choices may help. Calculators for Women: When Identity... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

28 Nov 2012
What Do You Think?

Should Pay-for-Performance Compensation be Replaced?

compensation from financial performance is not an answer. At issue is the short-term/long-term balance of stockholder interests." Srinivasan suggested that a program should contain both. Phillip Gelman added, "If managers were... View Details

Keywords: by James Heskett

May 2004 (Revised June 2004)
Case

Sarvega

By: Paul A. Gompers and Vanessa del Valle Broussard

David Cowan, general partner at Bessemer Venture Partners, has taken the lead on Sarvega, a Bessemer-backed company that was recently orphaned by the departure of one of Bessemer's other general partners. Cowan must decide whether to reinvest in Sarvega and, if so,... View Details

Keywords: Decisions; Venture Capital; Investment; Governance Compliance; Resignation and Termination; Negotiation Deal; Partners and Partnerships; Information Technology Industry

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January 2002
Case

Metromove.com Business Plan

By: Lynda M. Applegate and Sheila Marcelo

Enables analysis of a business plan in a volatile market. Also enables analysis of the decisions entrepreneurs must make as they start a new business, develop the concept, choose partners, and find funding. View Details

Keywords: Business Plan; Decisions; Entrepreneurship; Venture Capital; Business or Company Management; Partners and Partnerships

29 Oct 2000
Research & Ideas

The Entrepreneurial Venture: A Conversation

capital and labor. Opportunity-seeking entrepreneurs are plentiful: They can gain access to human and financial capital; they can overcome barriers to entry; and they can succeed in economic, social, and... View Details

Keywords: by Susan Young

13 Dec 2011
First Look

First Look: Dec. 13

Cases & Course MaterialsAQR's DELTA Strategy (A) Daniel B. Bergstresser, Lauren H. Cohen, Randolph B. Cohen, and Christopher J. MalloyHarvard Business School Case 212-038 In the summer of 2008, AQR Capital View Details

Keywords: Sean Silverthorne

December 2005 (Revised November 2006)
Case

Corning, 2002

By: Malcolm P. Baker and James Quinn

Corning, with large investments in fiber optic technology, was hit particularly hard by the collapse of the telecommunications industry in 2001. With over $4 billion in debt, the firm's survival appears to rest on raising additional equity capital. The protagonist is... View Details

Keywords: Financial Strategy; Financial Condition; Financial Instruments; Valuation; Capital; Public Equity; Stock Shares; Business or Company Management; Strategy; Manufacturing Industry; Industrial Products Industry

May 2008
Supplement

Kenny Kahn at Muzak (B)

By: Linda A. Hill and Emily Stecker

Supplemental Material for 408-057 View Details

Keywords: Organizations; Geographic Location; Innovation and Invention; Employees; Management Teams; Brands and Branding; Organizational Change and Adaptation; Organizational Culture; Design; Music Industry

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May 2023
Teaching Note

Away: Scaling a DTC Travel Brand

By: Joseph B. Fuller and Jill Avery

Teaching Note for HBS Case No. 520-051. Away, a direct-to-consumer, digital native e-commerce seller of travel luggage, is debating how to invest its latest round of venture funding. How quickly could and should Away scale and what were the most promising growth... View Details

Keywords: Distribution; Growth and Development Strategy; E-commerce; Segmentation; Venture Capital; Consumer Products Industry

23 Jun 2009
First Look

First Look: June 23

strong validation of our client franchise and future prospects." For his part, Buffett called Goldman "an exceptional institution" with " an unrivaled global franchise, a proven and deep management team, and the... View Details

Keywords: Martha Lagace

31 Jul 2007
First Look

First Look: July 31, 2007

Working PapersCoupled Search Processes: Why Is It So Difficult to Find that Organizational Design Matters? Authors:Nicolaj Siggelkow and Jan W. Rivkin Abstract Organizational design affects performance via coupled search processes. At low frequency, View Details

Keywords: Martha Lagace

18 Apr 2012
Research & Ideas

HBS Cases: Who Controls Water?

Although much of the globe is awash in it, the allocation of water for human consumption is anything but easy. As the planet's population grows, urbanizes, and is subjected to climate change, many experts foresee a global water crisis... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness

March 1992 (Revised June 1992)
Case

AT&T Productos de Consumo de Mexico

By: Joseph L. Badaracco Jr.

Describes in detail the decisions AT&T made in designing and staffing their Mexican telephone answering machine plant. Allows students to evaluate a company's detailed implementation decisions on a plant in a developed country--involving wages, benefits, waste... View Details

Keywords: Decision Making; Executive Compensation; Selection and Staffing; Management Analysis, Tools, and Techniques; Management Systems; Mexico