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  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • 03 Jun 2014
  • First Look

First Look: June 3

in Teaching Hospitals By: Huckman, Robert S., Hummy Song, and Jason R. Barro Abstract—We consider the impact of cohort turnover-the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new... View Details
Keywords: Sean Silverthorne
  • 13 Jun 2019
  • Blog Post

Expanding My Worldview Through FIELD Global Immersion

college students, and K-Pop specialists. In the end, we developed two new products for our GP: a fruit smoothie and a mac and cheese snack. They’re eager to take our ideas to market. FGI truly is an... View Details
  • Web

CSV in Practice - Institute For Strategy And Competitiveness

Shared Value in Products & Markets Novo Nordisk developed diabetes training programs for Chinese physicians in partnership with government, NGOs, and opinion leaders to disseminate the latest thinking on diabetes prevention, screening,... View Details
  • 10 Oct 2023
  • Blog Post

Policy Drivers for Environmental Justice: What Businesses Need to Know

environmental justice defined? Looking at policy and business definitions to understand what terms mean for productive action. Policy: What policy is in place in the U.S to drive environmental justice action by businesses? Breaking down... View Details
  • 24 Mar 2015
  • First Look

First Look: March 24

expanded into North America and also eyed new opportunities in Asia. Muñoz had to decide where to focus his efforts against a backdrop of margin squeezes in the food business; competition for product from... View Details
Keywords: Sean Silverthorne
  • 01 Jun 2023
  • News

Cultivating Prosperity in Afghanistan

find new ways to continue their commitment to service, but that when they started at the School, “we didn’t know how we were going to do that.” Nurturing Breakthrough Ideas READ MORE STORIES Nurturing Breakthrough Ideas READ MORE STORIES... View Details
Keywords: Jennifer Gillespie
  • 22 Nov 2016
  • First Look

November 22, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50058 Fall 2016 Administrative & Regulatory Law News The Integrity of Private Third-party Compliance Monitoring By: Short, Jodi L., and Michael W. Toffel Abstract—Government agencies are... View Details
Keywords: Sean Silverthorne
  • 30 Nov 2007
  • What Do You Think?

What Is Management’s Role in Innovation?

practices of management require innovation as well." But what kind of innovation in management are we thinking about? There were many suggestions. Nearly all began with the call for a new kind of leadership. Umesh Gupta stated,... View Details
Keywords: by Jim Heskett
  • December 2018 (Revised June 2021)
  • Supplement

Bulb 2017: Launch

By: John R. Wells and Benjamin Weinstock
On August 21, 2015, Amit Gudka and Hayden Wood, co-founders of Bulb Ltd. (Bulb) launched a new business to supply energy to the United Kingdom’s 27 million residential homes with a promise of 100% renewable electricity at affordable prices. By the end of March 2017,... View Details
Keywords: Green Energy; Start-up; Launch; Customer Acquisition; Customer Churn; Customer Engagement; Electricity; Resources; Growth Strategy; B-Corp; Entrepreneurial Management; Entrepreneurial Journey; Entrepreneurial Financing; Renewable Energy; Business Startups; Growth and Development Strategy; Business Model; Working Capital; Product Launch; Customers; Growth Management; Business Plan; Decision Making; United Kingdom
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  • 28 Jun 2022
  • Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
  • 26 Jun 2000
  • Research & Ideas

What’s an Internet Business Model? Ask a Health Care Professional

Though the Internet has woven itself into most aspects of life, few fields have adopted it more actively, and at times controversially, than health care. What new business models in health care, based on the Internet, are rising to the... View Details
Keywords: by Martha Lagace; Health
  • 10 Feb 2023
  • Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

Prevention—spent hundreds of millions of dollars on online advertising campaigns, aiming to encourage people to get vaccinated and to comply with other public health guidance. But was the public listening? More important, were people taking the agencies’ advice? To a... View Details
Keywords: by Scott Van Voorhis; Health; Technology
  • 01 Oct 1999
  • News

Eight Among Many: Peter G. Harf

The room lights up when Peter Harf talks about perfume. His enthusiasm is contagious as he discusses a new cosmetics collection. The chairman and CEO of Coty Inc., one of the world's leading fragrance and cosmetics companies with $1.7... View Details
Keywords: Susan Young
  • 23 Jun 2022
  • Research & Ideas

All Those Zoom Meetings May Boost Connection and Curb Loneliness

Americans are lonelier than ever—a problem the COVID-19 pandemic may have exacerbated. Could interactions on platforms like Zoom and Twitch come close to replicating the real-life contact people crave? New research suggests that’s more... View Details
Keywords: by Michael Blanding
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

Regina Herzlinger is not afraid to call them as she sees them. And what she sees looking at the American health care industry is a bunch of killers. Not only are hospitals, insurers, employers, Congress, and academics killing health care, they are also killing real... View Details
Keywords: by Sean Silverthorne; Health
  • 2020
  • Discussion Paper

Acting Now While Preparing for Tomorrow: Competitiveness Upgrading Under the Shadow of COVID-19

By: Christian H.M. Ketels and Peter Clinch
This paper aims to provide policy makers, especially those focused on the longer-term growth potential of their countries, with an initial framework to think about their action priorities in the context of the overall COVID-19 response. Our focus is on the... View Details
Keywords: Competitiveness; COVID-19 Pandemic; Competition; Government Administration; Health Pandemics; Economy; Supply Chain; Safety
Related
  • Web

Finance Awards & Honors - Faculty & Research

Winner of the 2020 Journal of Financial Economics First Place Jensen Prize for “How Do Venture Capitalists Make Decisions?” (January 2020) with William Gornall, Steven N. Kaplan, and Ilya A. Strebulaev. John D. Macomber : Healthy Buildings: How Indoor Spaces Drive... View Details
  • 01 May 2023
  • News

Yahoo Acquires Alumni Startup Wagr

connect fandom to social gaming while elevating our ability to execute through expanded resources, new partnerships, and technological capabilities." In a June 2022 Bulletin article, the cofounders shared that they began working on Wagr... View Details
  • 02 Apr 2001
  • Research & Ideas

Not All M&As Are Alike—and That Matters

competitors in geographically fragmented industries; to extend into new products or markets; as a substitute for R&D; and to exploit eroding industry boundaries by inventing an industry. Despite the... View Details
Keywords: by Joseph L. Bower