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  • All HBS Web  (12,770)
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    • News  (2,982)
    • Research  (3,784)
    • Events  (39)
    • Multimedia  (350)
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  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

domestic bank operating in more than 20 states from 2002 to 2006. In addition to proving what earlier models only hinted at—that new challengers offering high levels of service can siphon off the best customers of long-standing incumbents—the researchers View Details
Keywords: by Julia Hanna
  • 03 Feb 2011
  • What Do You Think?

Are We Going “Back to the Future” In Researching Management?

that " we will need to think deeply about how to ensure these crowds we are tapping into (through information networking) are given sufficient opportunities to learn and to properly feel engaged." Both achievements and failures... View Details
Keywords: Re: James L. Heskett
  • 02 Jul 2001
  • Research & Ideas

Ray A. Goldberg

promise to his father, putting the lessons he had learned to good use as he oversaw the family's operations in Fargo. But after three years, he was ready for a change. One possibility was a job offer in New York City with an international... View Details
Keywords: by Staff; Agriculture & Agribusiness
  • 17 Oct 2012
  • Research & Ideas

America Needs a Manufacturing Renaissance

extremely tight coordination and the transfer of learning between those who design and those who manufacture. If you do not understand the production environment, you have a harder time designing the product. In these settings, there are... View Details
Keywords: by Gary P. Pisano & Willy C. Shih; Manufacturing
  • 17 Feb 2009
  • Research & Ideas

What’s Good about Quiet Rule-Breaking

surprised to learn that a student who worked in the U.S. pulp industry was asked by his co-workers to punch them out later than they actually finished work. Management apparently was aware of this practice and allowed it: a prime example,... View Details
Keywords: by Martha Lagace
  • 29 Sep 2003
  • Research & Ideas

Pride Goeth Before a Profit

always like it, but I explained to them that they ought to have pride enough in their jobs to learn about this piece of equipment and what it did." He created a simple analogy to drive home the need for accurate measurement: If you... View Details
Keywords: by Theodore Kinni
  • 26 Jan 2016
  • First Look

January 26, 2016

disclosure. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50424 forthcoming American Economic Review: Papers and Proceedings Productivity and Selection of Human Capital with Machine Learning By: Chalfin, Aaron, Oren... View Details
Keywords: Sean Silverthorne
  • 23 Apr 2013
  • First Look

First Look: April 23

number of challenges. He had learned a great deal from Military.com and Affinity Labs' first launches, but in the case of each new community was faced with how best to construct the vertical and attract a sufficiently large audience.... View Details
Keywords: Sean Silverthorne
  • 05 Apr 2021
  • What Do You Think?

Why Can’t More Leaders Teach?

senior corporate manager and a highly regarded teacher of future leaders. He cites, for example, lessons he learned working with former Morgan Stanley CEO John Mack. Among other things, they included the abilities to listen,... View Details
Keywords: by James Heskett
  • 25 Feb 2015
  • Lessons from the Classroom

Scholars and Students Unpack the Digital Business Revolution

build a scholarly community that reflects what is happening in the broader world while creating new learning materials for students and practitioners." Iansiti and Lakhani's MBA elective course Digital Innovation and Transformation... View Details
Keywords: by Julia Hanna; Education; Technology
  • 03 Dec 2007
  • Research & Ideas

Authenticity over Exaggeration: The New Rule in Advertising

The past 10 years have seen some level of this direct marketing model bear out. But according to an HBS working paper to be published in the Journal of Interactive Marketing, consumers are using technology to learn about marketers, rather... View Details
Keywords: by Julia Hanna; Publishing; Advertising
  • 01 Aug 2000
  • Research & Ideas

A Latin American Vision: New HBS Research Center Opens

are HBS endeavors to connect in a deeper way with academics and businesses. "It goes beyond learning about a particular kind of company and region of the world. Think about two decades from now," said Clark. "If we were to... View Details
Keywords: by Martha Lagace
  • 17 Jan 2012
  • First Look

First Look: January 17

Markets Authors:Charles Dhanaraj and Tarun Khanna Publication:Academy of Management Learning & Education 10, no. 4 (December 2011) Abstract Economic growth in the Western world increasingly depends on meaningful engagement with... View Details
Keywords: Sean Silverthorne
  • 20 Apr 2016
  • Research & Ideas

When CEOs Become Activists

expressed support for the RFRA. “We didn’t find any evidence that people who were opposed to Cook’s view were less likely to purchase from Apple after learning of his view,” Toffel says. Of course, it’s possible that this loyalty was due... View Details
Keywords: by Carmen Nobel; Technology; Publishing
  • 20 Dec 2010
  • Research & Ideas

New Dean Sets Five Priorities for HBS

and complex matter. All over the world, businesses are learning to deal with a more diverse workforce. If Harvard Business School is to continue as a leader in business education, we have to address this issue here first. And if we figure... View Details
Keywords: by Roger Thompson; Education
  • 22 Mar 2010
  • Research & Ideas

One Strategy: Aligning Planning and Execution

Every firm has two strategies, we learn early on in the pages of One Strategy: Organization, Planning, and Decision Making. "Explicit" strategy is the one you read about in your company's planning memos and PowerPoint slides.... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 04 Apr 2022
  • Research & Ideas

Tech Hubs: How Software Brought Talent and Prosperity to New Cities

software patents. These classified patents were then used to train a machine learning algorithm to identify among millions of patents those that were software related. Once software and non-software patents were separated, the researchers... View Details
Keywords: by Rachel Layne
  • 01 Dec 2021
  • What Do You Think?

How Will the Metaverse Affect Productivity?

productive in it. On the other hand, phenomena that didn’t live up to expectations, at least for many years, were improvements in productivity, to the extent they can be measured. There are many explanations. We had to learn how to use... View Details
Keywords: by James Heskett
  • 02 Apr 2012
  • Research & Ideas

Do Online Dating Platforms Help Those Who Need Them Most?

Piskorski with information about its members, covering user demographics such as age, gender, height, and body type. The data also included usage patterns—how users learned about one another's profiles, how many profiles they viewed on... View Details
Keywords: by Carmen Nobel; Technology
  • 01 Dec 2011
  • What Do You Think?

Thinking Slow: An Argument for Bureaucracy?

do not have the time for that." As you said, good judgment in thinking fast or slow is an important characteristic of outstanding leadership. Can it be taught or does it have to be acquired over time? How do leaders learn how to... View Details
Keywords: by James Heskett
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