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Show Results For
- All HBS Web
(1,014)
- News (238)
- Research (617)
- Events (5)
- Multimedia (21)
- Faculty Publications (297)
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- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
fix it. Avery is an expert on customer relationships and brand management. Schlesinger, the Baker Foundation Professor in the General Management Unit, has co-written several books on service management. Buell studies service operations and how View Details
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
government policies, short-term corporate management thinking, the World Trade Organization (Paul saying, “Personally, I’m a long-time supporter of globalization, but the WTO decision-making process needs to be more transparent and... View Details
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
systems or processes.” Bill Edwards added, “Trust is a trait! Like any trait, it is earned by action and repetition.” Bill Fotsch added, “Companies that have clear goals, transparency of performance and compensation aligned around those... View Details
Keywords: by James Heskett
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
in this space across the board. There needs to be more transparency and not just transparency at the abstract level, but the technology needs to be made transparent for... View Details
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
adjusting much more rapidly, those surging gas prices become more meaningful, he says. “They need to pay more attention to these types of aggregate shocks, even if they are transitory, because they can affect retail prices much faster than was traditionally thought.”... View Details
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
higher-ups. 3. Create transparency surrounding compensation and benefits. To encourage gender equity regarding compensation and career development, your company should codify and publish opportunities and benefits that it may be willing... View Details
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
needs. Employees respond better when communication is clear, when leaders are transparent about decisions, and when they believe that they are part of the process. What has your company achieved? When you have a handle on your own... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
their products and downplay risks, fearing that any negative sentiment might hurt demand. But research led by Ryan W. Buell, a professor in the HBS Technology and Operations Management Unit, and doctoral student MoonSoo Choi found that warts-and-all View Details
Keywords: by Danielle Kost
- 20 Jan 2022
- Op-Ed
3 Steps to Help Companies Rebuild Trust During the Pandemic
found that the most effective apologies acknowledged responsibility, explained why the action happened, and offered to fix the damage. Be transparent with employees. Provide the context around why a decision was made, the alternatives... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- 02 Aug 2022
- Research & Ideas
6 Strategies for Building Socially Responsible—and Profitable—Companies
A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
Keywords: by Lane Lambert
- 26 Jun 2017
- Research & Ideas
How Cellophane Changed the Way We Shop for Food
spoil. Also vital to the adoption of self-service retailing: the invention of cellophane, and continual improvements to the product. As it turned out, the evolution of self-service retailing in the United States was directly tied to the evolution of View Details
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
potential for real gain in building trusting, transparent relationships with donors. Accountability isn't a one-way street, either. The downward pressure on nonprofits to demonstrate results and impact puts the onus on donors as well.... View Details
Keywords: by Julia Hanna
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
experiments around price transparency in health care, where patients have been given information on prices and there’s no evidence they use that information at the time they need their health care. Shopping for health care is nothing like... View Details
- 03 Dec 2020
- Research & Ideas
Cut Payroll Costs with Transparency, Fairness, and Compassion
reopen or what our ability to rehire will be at that time. We chose a course of action where we could be upfront and transparent with impacted employees, offer severance, and open the door for employees to seek other immediate work.” Like... View Details
Keywords: by Boris Groysberg and Sarah Abbott
- 17 Aug 2021
- Research & Ideas
Can Autonomous Vehicles Drive with Common Sense?
crossing a solid white line in order to maintain the flow of traffic. Transparency will build trust Ultimately, getting to commonsense AVs will involve more of a gradual process than a single testing event. Even after an AV is deployed,... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
clear instructions about what they can do, and designing transparency into why their partnership will make a positive difference for everyone involved, business leaders can improve interactions among their customers and employees, and... View Details
Keywords: by Dina Gerdeman
- 16 Apr 2020
- Research & Ideas
Has COVID-19 Broken the Global Value Chain?
transparency through data sharing in order to better track the chain of subcontractors. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond How to Manage Coronavirus Layoffs with Compassion... View Details
Keywords: by Sean Silverthorne
- 20 Aug 2008
- Op-Ed
The Time is Right for Creative Capitalism
integrated into a broad, often global, web of relationships. A fourth catalyst is transparency. Leaders and organizations of all kinds are increasingly operating in glasshouses. The explosion in transparency wrought by a global media,... View Details
Keywords: by Nancy Koehn
- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
decisions with a friend. For organizations, greater transparency and fewer silos, among other things, can help (as opposed to such things as signing codes of conduct or undergoing training in ethics). How do we address these problems? Do... View Details
Keywords: by Jim Heskett
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
“Every platform should be thinking about this issue,” says Luca. “Every platform needs to be tracking for bias. Every platform needs to be transparent about when and where it's occurring and transparent... View Details