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  • December 1995
  • Case

AT&T USADirect In-Language Service: India

By: John A. Quelch
AT&T managers are assessing demand for a soon-to-be launched new operator-assisted, in-language international telephone service from India. View Details
Keywords: Communication Technology; Demand and Consumers; Emerging Markets; Product Launch; Telecommunications Industry; United States; India
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Quelch, John A. "AT&T USADirect In-Language Service: India." Harvard Business School Case 596-013, December 1995.
  • February 1978 (Revised September 1986)
  • Case

AT&T -- Long Lines Department National Account Selling (A)

By: Benson P. Shapiro
Keywords: Marketing; Communication; Strategy; Telecommunications Industry
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Shapiro, Benson P. "AT&T -- Long Lines Department National Account Selling (A)." Harvard Business School Case 578-119, February 1978. (Revised September 1986.)
  • May 1994 (Revised October 1994)
  • Case

Motorola Corp.: The View from the CEO Office

By: Shoshana Zuboff and Janis Lee Gogan
Motorola, a leader in semiconductors and telecommunications, embarked on an ambitious program of renewal beginning in the early 1980s, leading to dramatic improvements in the company's quality, cycle time, and growth. Much of this progress was attributed to a major... View Details
Keywords: Competency and Skills; Leading Change; Management Analysis, Tools, and Techniques; Managerial Roles; Organizational Change and Adaptation; Organizational Structure; Corporate Strategy; Telecommunications Industry
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Zuboff, Shoshana, and Janis Lee Gogan. "Motorola Corp.: The View from the CEO Office." Harvard Business School Case 494-140, May 1994. (Revised October 1994.)
  • November 1989
  • Case

NYNEX: An Executive Development Process

By: D. Quinn Mills and G. Bruce Friesen
Keywords: Executive Education; Leadership Development; Telecommunications Industry
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Mills, D. Quinn, and G. Bruce Friesen. "NYNEX: An Executive Development Process." Harvard Business School Case 490-020, November 1989.
  • January 1989 (Revised February 1993)
  • Case

Warner Cable (A)

The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some... View Details
Keywords: Organizational Change and Adaptation; Management Style; Human Resources; Telecommunications Industry; Massachusetts
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Sonnenfeld, Jeffrey A. "Warner Cable (A)." Harvard Business School Case 489-092, January 1989. (Revised February 1993.)
  • December 1988
  • Supplement

Pacific Bell and the CWA (C)

By: Charles C. Heckscher and Rosabeth M. Kanter
Keywords: Telecommunications Industry
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Heckscher, Charles C., and Rosabeth M. Kanter. "Pacific Bell and the CWA (C)." Harvard Business School Supplement 489-088, December 1988.
  • December 1982
  • Supplement

New Technology and Job Design in a Phone Company (B)

By: Richard E. Walton
Keywords: Technology Adoption; Job Design and Levels; Telecommunications Industry
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Walton, Richard E. "New Technology and Job Design in a Phone Company (B)." Harvard Business School Supplement 483-074, December 1982.
  • January 1997 (Revised November 1997)
  • Case

IBM and Siemens: Revitalizing the Rolm Division (A)

By: Ashish Nanda, Antonio Davila and Georgia Levenson
The case opens with a discussion of the evolution of the private branch exchange industry in the 1970s and 1980s. It follows the path of Rolm from an independent company to an IBM acquisition and its problem as an IBM division. Then describes Siemens' growing interest... View Details
Keywords: Communication Technology; Restructuring; Joint Ventures; Negotiation Participants; Business Divisions; Problems and Challenges; Acquisition; Telecommunications Industry
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Nanda, Ashish, Antonio Davila, and Georgia Levenson. "IBM and Siemens: Revitalizing the Rolm Division (A)." Harvard Business School Case 397-058, January 1997. (Revised November 1997.)
  • July 1988 (Revised May 1998)
  • Teaching Note

Motorola and Japan (A), (B), and (A), Supplement, Teaching Note

By: David B. Yoffie
Teaching Note for (9-388-056), (9-389-172), and (9-388-057). View Details
Keywords: Telecommunications Industry; Japan
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Yoffie, David B. "Motorola and Japan (A), (B), and (A), Supplement, Teaching Note." Harvard Business School Teaching Note 389-008, July 1988. (Revised May 1998.)
  • June 1984 (Revised March 1986)
  • Case

AT&T and the Access Charge

By: Richard H.K. Vietor and Dekkers L. Davidson
Keywords: Telecommunications Industry; United States
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Vietor, Richard H.K., and Dekkers L. Davidson. "AT&T and the Access Charge." Harvard Business School Case 384-208, June 1984. (Revised March 1986.)
  • 28 Sep 2015
  • Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

In many emerging economies, the need to give people in poverty better access to financial services seems obvious. The mobile phone is a perfect vehicle, given their widespread adoption, even among the financially less well off. Designing a profitable solution for an... View Details
Keywords: by Dina Gerdeman; Telecommunications; Telecommunications
  • 16 Jun 2003
  • Research & Ideas

Surveying the VC Landscape

VC investing and innovation? A: Buyout groups in fact exacerbated much of the volatility in the venture capital cycle. During the late 1990s, many buyout groups began abandoning the basic industries in which they had traditionally invested and instead undertook... View Details
Keywords: by Ann Cullen; Financial Services
  • 14 Feb 2005
  • Research & Ideas

The World in Your Palm?

rather by telecommunications carriers. It's the carriers who create design specifications for the manufacturers to meet, and services are largely tied into the carrier's proprietary network. "There are lots of things we'd like to put... View Details
Keywords: by Sean Silverthorne
  • fall 1976
  • Article

Intellect on Television: The Quiz Show Scandals of the 1950's

By: R. S. Tedlow
Keywords: Television Entertainment; Society; Telecommunications Industry
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Tedlow, R. S. "Intellect on Television: The Quiz Show Scandals of the 1950's." American Quarterly 28, no. 4 (fall 1976): 483–495.
  • November 1998 (Revised April 1999)
  • Case

Wireless Telecom Negotiation

By: Jay O. Light
A venture capital/private equity fund is preparing to negotiate with the two parties in a prospective PCS joint venture: the entrepreneur and AT&T Wireless. The negotiation will decide how equity and control are shared in the venture. View Details
Keywords: Joint Ventures; Entrepreneurship; Venture Capital; Private Equity; Governance Controls; Negotiation Deal; Wireless Technology; Telecommunications Industry
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Light, Jay O. "Wireless Telecom Negotiation." Harvard Business School Case 299-029, November 1998. (Revised April 1999.)
  • January 1992
  • Teaching Note

American Telephone and Telegraph Company (1983) TN

By: Richard S. Ruback
Teaching Note for (9-284-047). View Details
Keywords: Financing and Loans; Equity; Value; Management Practices and Processes; Decisions; Telecommunications Industry
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Ruback, Richard S. "American Telephone and Telegraph Company (1983) TN." Harvard Business School Teaching Note 292-076, January 1992.
  • October 1981 (Revised August 2010)
  • Case

Quabbin Cablevision Company

By: Henry B. Reiling
Several entrepreneurs are considering the purchase of an existing cable TV business with the financial assistance of several investors. They must decide whether to establish the company as a partnership or a corporation, and how to capitalize the company for an optimal... View Details
Keywords: Mergers and Acquisitions; Business Organization; Television Entertainment; Entrepreneurship; Capital Structure; Taxation; Telecommunications Industry; Massachusetts
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Reiling, Henry B. "Quabbin Cablevision Company." Harvard Business School Case 282-003, October 1981. (Revised August 2010.)
  • April 2020
  • Article

Technological Leadership (de)Concentration: Causes in Information and Communication Technology Equipment

By: Yasin Ozcan and Shane Greenstein
Using patent data from 1976 to 2010 as indicators of inventive activity, we determine the concentration level of where inventive ideas originate and then examine how and why those concentrations change over time. The analysis finds pervasive deconcentration in every... View Details
Keywords: Deconcentration; Technological Innovation; Innovation Leadership; Patents; Market Entry and Exit; Telecommunications Industry
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Ozcan, Yasin, and Shane Greenstein. "Technological Leadership (de)Concentration: Causes in Information and Communication Technology Equipment." Industrial and Corporate Change 29, no. 2 (April 2020): 241–263. (Winner of the Industry Studies Association 2021 Ralph Gomory Award for Best Paper.)
  • 2016
  • Article

Android and Competition Law: Exploring and Assessing Google's Practices in Mobile

By: Benjamin Edelman and Damien Geradin
Since its launch in 2007, Android has become the dominant mobile device operating system worldwide. In light of this commercial success and certain disputed business practices, Android has come under substantial attention from competition authorities. We present key... View Details
Keywords: Android; Antitrust; Competition Policy; Exclusion; Mobile Communication Devices; Remedies; Tying; Technology Platform; Competition; Monopoly; Policy; Mobile Technology; Telecommunications Industry
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Edelman, Benjamin, and Damien Geradin. "Android and Competition Law: Exploring and Assessing Google's Practices in Mobile." European Competition Journal 12, nos. 2-3 (2016): 159–194.
  • May 2015 (Revised January 2017)
  • Case

Bharti Infratel: Unlocking Value in Mobile Infrastructure

By: Ramon Casadesus-Masanell, Prashant Salwan, Tanya Bijlani and Rachna Tahilyani
Bharti Infratel, a telecom tower company, provides shared telecom infrastructure to mobile operators in India. It is a spin off from Bharti Airtel, India's largest leading mobile services operator. Bharti Infratel partnered with its rivals, Vodafone and Idea Cellular,... View Details
Keywords: Collaboration; Strategic Alliances (Business); Mobile Phone Industry; Mergers and Acquisitions; Competitive Strategy; Corporate Strategy; Mobile and Wireless Technology; Telecommunications Industry; Asia; India
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Casadesus-Masanell, Ramon, Prashant Salwan, Tanya Bijlani, and Rachna Tahilyani. "Bharti Infratel: Unlocking Value in Mobile Infrastructure." Harvard Business School Case 715-459, May 2015. (Revised January 2017.)
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