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Show Results For
- All HBS Web
(1,007)
- People (1)
- News (398)
- Research (482)
- Events (2)
- Multimedia (29)
- Faculty Publications (215)
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- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at... View Details
Keywords: Sean Silverthorne
- 16 Nov 2009
- Research & Ideas
The Times Captures History of American Business
stores and shopping on the Internet. His column takes as its springboard the phenomenon of outlet shopping for entertainment. In fact, the growth and development of the New York Times itself makes for a... View Details
- 06 Sep 2005
- Research & Ideas
When Product Variety Backfires
assortment tends to be good. For instance, when you go shopping for Levi's 501 jeans, the fact that there are hundreds of combinations of length and waist sizes allows a person to find the one that fits best. The second type of... View Details
- 03 Oct 2012
- What Do You Think?
Can We Bring Back the “Industrial Commons” for Manufacturing?
capability enhancement "an explicit goal in the strategy process." Including executives with deep knowledge of such things as "the company's technology, operating processes, culture on the shop floor, and supplier... View Details
- 19 Feb 2013
- First Look
First Look: Feb. 19
dubbed "Fair and square," was a central component of the new strategy. The scheme initially had three pricing tiers and eliminated typical sales promotions in an attempt to simplify the shopping experience for consumers, thus... View Details
Keywords: Sean Silverthorne
- 29 Dec 2014
- Research & Ideas
Most Popular Articles and Research Papers of 2014
How Grocery Bags Manipulate Your Mind People who bring personal shopping bags to the grocery store to help the environment are more likely to buy organic items—but also to treat themselves to ice cream and cookies, according to new... View Details
- 28 Jul 2016
- Op-Ed
Where is TripAdvisor for Doctors?
final choices can be aided by multiple reviews aggregated from the wisdom of global crowds. 5. Few Comparables. Many business travelers stay in more than 20 hotels each year. They develop a smart shopping expertise that enables them to... View Details
- 24 May 2004
- Research & Ideas
Becoming an Ethical Negotiator
negotiator might answer this question differently for him- or herself? A: Think about a simple case that was reported a few years ago. The owner of a sports memorabilia shop had to leave for a few hours so he asked an inexperienced friend... View Details
Keywords: by Martha Lagace
- 22 Feb 2000
- Research & Ideas
The Mind of the Market: Extending the Frontiers of Marketing Thought
consumers' experience with a prototype. Or ZMET might be used to study organizational dynamics in a company: the ability to innovate, for example." Still other uses can be found in advertising. And high tech can exploit ZMET too, in studying, for example, consumers'... View Details
Keywords: by Martha Lagace
- 19 Oct 2009
- Research & Ideas
Why Are Web Sites So Confusing?
the most popular items (e.g., bread, milk) in the furthest possible place from the entrance; that shopping malls seem designed to make sure you get lost at every single visit; and that popular magazines drown the content they carry in a... View Details
Keywords: by Andrei Hagiu & Bruno Jullien
- 23 Feb 2009
- Research & Ideas
Creative Entrepreneurship in a Downturn
thrive? Bhaskar Chakravorti: Let me start with a replay of a conversation I had recently with Frederick, the person who runs the auto repair shop where I regularly take my 1998 and 2002 vintage cars. I asked him if he was experiencing a... View Details
Keywords: by Martha Lagace
- 15 May 2020
- Research & Ideas
Find Your Pragmatic Path through Radical Uncertainty
willing to bear to reopen the economy. No one can predict with any certainty how shopping patterns and consumer tastes will change. No one can be sure when people will feel safe enough to travel so that the hotels, airlines, restaurants,... View Details
- 12 Nov 2015
- Research & Ideas
Can Consumers be Trusted with Their Own Health Care?
“I’m going to make some humble suggestions. I’m not a doctor and I don’t play one on TV either. I have very little credibility here,” he joked. “But I do know something about consumers and consumer behavior.” Quelch recalled how different grocery View Details
- 28 Oct 2013
- Research & Ideas
Responsible Leadership in an Unforgiving World
brands, forever on the lookout for new opportunities; home life has become an act of managing supply chains, outsourcing housecleaning, childcare, and even grocery shopping to others; and churches market themselves like fast food... View Details
Keywords: by Michael Blanding
- 13 Mar 2012
- First Look
First Look: March 13
census. We document a shift to smaller shops following a 1996 regulatory change that increased the costs of opening large stores. Our analysis suggests that total factor productivity (TFP) of multi-store retail chains fell after the... View Details
Keywords: Sean Silverthorne
- 22 Nov 2011
- First Look
First Look: November 22
new players, such as Groupon and Shop Socially, the growing power of social media platforms such as Facebook, and the way consumer behavior and user generated content are rapidly evolving in a digital era, make her task all the more... View Details
Keywords: Sean Silverthorne
- 11 Sep 2000
- Research & Ideas
Riding the Internet Fast Track
a series of six "filters" to answer this critical question. If a company is going to make the investment required to aggressively pursue an Internet opportunity, management needs to believe in each of the following: Online View Details
Keywords: by Peter Jacobs
- 18 Sep 2007
- First Look
First Look: September 18, 2007
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808045 Retail Shopping in 2007: The Net versus the Mall Harvard Business School Note 707-566 Provides an overview of the retail sector within the United States as online View Details
Keywords: Martha Lagace
- 09 Nov 2015
- Research & Ideas
These Employers Pay Higher Salaries than Necessary
Imagine you walk into a shop where you don’t know the prices. Maybe it’s a Turkish souk, redolent with smells of saffron and turmeric. Or maybe it’s a New Hampshire antique store, full of dusty shelves of enticing oddities. You pick out... View Details
- 11 Jul 2006
- First Look
First Look: July 11, 2006
of $27.3 billion, Richfield, Minnesota-based Best Buy Co., Inc., was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future View Details
Keywords: Sean Silverthorne