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- All HBS Web
(1,013)
- People (1)
- News (371)
- Research (481)
- Events (2)
- Multimedia (29)
- Faculty Publications (211)
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- 22 Feb 2022
- News
March 2022 Alumni and Faculty Books
offer convenience, decent prices, or an okay shopping experience. Even very good is no longer good enough. To win and keep customers today, retailers must be nothing short of remarkable. Packed with case studies from some of modern... View Details
- 01 Dec 2013
- News
Curing Health Care
consumers shop around, gets him visibly agitated. "Practically speaking, we can't even move an MRI from one guy to the next, and both have electronic medical records—are you kidding me?" (His reputation precedes him: "I've been very, very... View Details
- 06 Dec 2021
- News
Rescue & Recovery
a lot of strife,” Kordestani says. “We decided to make the most of this crisis and change everything that needed to be changed, all in one go.” Susan Morris watches her son enjoy a lollipop from her shop in Gbarnga, Liberia, which she... View Details
- 01 Oct 1996
- News
Leading In a New Era
being brought on by the board at Liz Claiborne as vice chairman and COO in 1994. Founded in 1976 by fashion designer Liz Claiborne, her husband, Arthur Ortenberg, and two other partners, the tiny shop had rocketed to success in its first... View Details
Keywords: Nancy O. Perry