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26 Jul 2010
Research & Ideas

Yes, You Can Raise Prices in a Downturn

including 40 kinds of cheesecake. The average per-person check and return visits per restaurant are an estimated 50 percent higher than the industry average. In the kitchen, a modular menu process (revised every six months) keeps costs... View Details

Keywords: by Sean Silverthorne; Retail; Consumer Products

10 Mar 2015
Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

disproportionately to Quick Serve Restaurants [QSRs]) and filling in their non-perishable needs (household items, canned goods, health and beauty care) on separate store-based trips. These non-perishable trips are a place where eCommerce... View Details

Keywords: by Sean Silverthorne; Retail

21 May 2020
Research & Ideas

Fighting the COVID Blues: Advice from Business Research

others. Material purchases are less satisfying than buying experiences like taking a trip or attending a show, Norton’s research shows. Even though vacations and restaurant outings may not be in the cards right now, we can still spend... View Details

Keywords: by Dina Gerdeman and Danielle Kost

09 Sep 2008
First Look

First Look: September 9, 2008

note: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=209042 elBulli: The Taste of Innovation Harvard Business School Case 509-015 Ferran Adriá, chef at elBulli, the highest-ranked restaurant in the world... View Details

Keywords: Sean Silverthorne

21 Dec 2010
First Look

First Look: December 21

the final stages of a 10-year plan of rejuvenation under CEO Kim Lopdrup. When he took over as CEO in 2004 the chain was closing restaurants and suffering declining same-store sales and declining customer satisfaction. But in 2010, even... View Details

09 Apr 2019
First Look

New Research and Ideas, April 9, 2019

evening distributing excess food they had collected from local restaurants to the less fortunate people living under the Hauz Khas flyover in South Delhi. Four years later, this initiative had developed into The Robin Hood Army, an... View Details

Keywords: Dina Gerdeman