Publications

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02 Jan 2013
What Do You Think?

Should We Rethink the Promise of Teams?

Summing Up Under what conditions do teams, introverts, and innovation go together? Properly structured and led, teams can support innovative thinking that depends on contributions from both extroverts and introverts. That's the consensus of respondents to this month's... View Details

Keywords: by James Heskett

2010
Working Paper

Dynamically Integrating Knowledge in Teams: Transforming Resources into Performance

By: Heidi K. Gardner, Francesca Gino and Bradley R. Staats

In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details

Keywords: Interpersonal Communication; Knowledge Sharing; Knowledge Use and Leverage; Performance Effectiveness; Quality; Groups and Teams; Risk and Uncertainty; Familiarity

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August 1999
Case

Leaving

By: David A. Thomas

A company supervisor listens to an employee, an African American woman, announce she is leaving the company and tries to understand the situation. View Details

Keywords: Resignation and Termination; Retention; Race; Behavior; Diversity; Interpersonal Communication; Labor and Management Relations

November 1997
Supplement

Washington Post Company,The: Conversation Between Katharine and Don Graham (Video)

By: Louis B. Barnes and John A. Davis

Presents a conversation between a mother and son about such issues as family business, going public, the son coming into the business, and succession. View Details

Keywords: Business Startups; Family Business; Interpersonal Communication; Management Succession; Going Public; Family and Family Relationships

01 Dec 2015
News

Faculty Q&A: The Price Is Right

pro-socials. That brought us to the third question: Is there a way to essentially make pro-selfs behave like pro-socials in these PWYW situations? The answer appears to be yes. Situational factors and norms can influence consumer payments. Established findings show... View Details

Keywords: Julia Hanna

01 Oct 2002
News

Distinct Yet of a Piece

calculus in a high-school classroom. Distinct individuals, distinctive careers. Yet with their varied backgrounds, interpersonal skills, HBS education, and sterling records of business and community... View Details

Profile

Andres Sarmiento

someone else's life. I want to lead a team in which we have mutual respect and we are constantly developing new skills. I want to face the more complex challenges of interpersonal relationships and become good at doing so. I look forward... View Details

Keywords: Entrepreneurship; Technology; Services

December 2024
Article

Proximate (Co-)Working: Knowledge Spillovers and Social Interactions

By: Maria P. Roche, Alexander Oettl and Christian Catalini

We examine the influence of physical proximity on between-start-up knowledge spillovers at one of the largest technology coworking hubs in the United States. Relying on the exogenous assignment of office space to the hub’s 251 start-ups, we find that proximity... View Details

Keywords: Knowledge Integration; Coworking; Microgeography; Business Startups; Technology Adoption; Diversity; Interpersonal Communication; Knowledge Sharing; Geographic Location

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Article

Inviting Consumers to Downsize Fast-Food Portions Significantly Reduces Calorie Consumption

By: Janet Schwartz, Jason Riis, Brian Elbel and Dan Ariely

Policies that mandate calorie labeling in fast-food and chain restaurants have had little or no observable impact on calorie consumption to date. In three field experiments, we tested an alternative approach: activating consumers' self-control by having servers ask... View Details

Keywords: Food; Labels; Consumer Behavior; Interpersonal Communication; Motivation and Incentives; Health Industry; Food and Beverage Industry

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2.1.4 Classroom Non-Attribution | MBA

2.1.4 Classroom Non-Attribution 2.1 Academic Standards of Conduct Harvard Business School’s mission is to educate leaders who make a difference in the world. As outlined in the School’s Community Values, realizing that mission requires an... View Details

August 2011 (Revised November 2012)
Case

Ramesh Patel at Aragon Entertainment Limited

By: Anthony J. Mayo and Joshua D. Margolis

Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations for new products or line extensions for Aragon Entertainment. Patel's co-worker and friend, Jeremy Gibson was... View Details

Keywords: Groups and Teams; Conflict and Resolution; Conflict Management; Interpersonal Communication; Spoken Communication; Communication Intention and Meaning; Jobs and Positions; Performance; Entertainment and Recreation Industry

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Laura Sophie Wegner | MBA

Laura Sophie Wegner Economics, Secondary in Computer Science Currier 2025 Cohort 6 This fellowship is an opportunity to help me merge the technical and interpersonal side of being a founder by learning from HBS professors, MS/MBA... View Details

26 Mar 2019
Working Paper Summaries

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

Keywords: by Michelle A. Shell and Ryan W. Buell; Health

August 2011 (Revised November 2012)
Case

Michael Lester at Lachlan Consulting

By: Anthony J. Mayo and Joshua D. Margolis

Michael Lester, a consultant with Lachlan, was frustrated by his client's unwillingness to provide key data for an important presentation. Lester must decide how best to confront Nadine Robert, his client, knowing that his personal success and the reputation of his... View Details

Keywords: Outcome or Result; Training; Customer Focus and Relationships; Interpersonal Communication; Success; Reputation

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An Emerging Entrepreneur | Social Enterprise | Harvard Business School

provide high-quality, relevant education and training in interpersonal skills to students who may not have planned to go to college,” says Bichara. “We want to prepare them to understand and play an important role in the 21st-century... View Details

23 Jul 2012
Research & Ideas

Book Excerpt: ‘Talk, Inc.’

Editor's note: As traditional hierarchical organizations flatten, new ways of thinking about internal communications must be developed—news no longer flows just from top to bottom. In Talk, Inc.: How Trusted Leaders Use Conversation to... View Details

Keywords: Re: Boris Groysberg

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Who Are We Looking For? | MBA

backgrounds. In Your Application: We will look for evidence of your interpersonal skills, quantitative abilities, and the ways in which you plan to create impact through business in the future. Leadership-Focused We are looking for... View Details

April 2010
Case

George Martin at The Boston Consulting Group (A)

By: Leslie A. Perlow and Kerry Herman

George Martin, managing partner at The Boston Consulting Group, is worried as some of his best performers have recently pulled him aside to discuss the challenges they face managing the demands of their work lives with their desire for more predictable time with their... View Details

Keywords: Problems and Challenges; Work-Life Balance; Management Teams; Interpersonal Communication; Jobs and Positions; Employees; Consulting Industry; Boston

June 2010
Article

Change for Change's Sake

By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati

No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details

Keywords: Interpersonal Communication; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Organizational Structure; Creativity; Power and Influence; Adaptation

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