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Finding Job Opportunities - Alumni

executive search firms, make sure your LinkedIn profile is up-to-date. Write a summary that highlights the leadership challenges that you would be able to best help an organization overcome. Do not forget to include information under your work experience that supports... View Details

26 Mar 2024
Research & Ideas

How Humans Outshine AI in Adapting to Change

the (Proverbial) Fireworks Can Autonomous Vehicles Drive with Common Sense? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Designer's note: Image created uses elements from AdobeStock/scharfsinn86,... View Details

Keywords: by Rachel Layne; Technology; Information Technology

Program

Advancing Women of Color in Leadership

admission. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

Citation

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24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

Employees Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Portra View Details

Keywords: by Kara Baskin

19 Sep 2023
HBS Case

How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money?

Artificial Intelligence Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: AI Generation View Details

Keywords: by Ben Rand; Technology; Information Technology

31 Oct 2022
Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions How Systemic Racism Can Threaten National Security Hate Crime Increases with Minoritized Group Rank Feedback or ideas to share? Email the Working Knowledge... View Details

Keywords: by Pamela Reynolds

14 Sep 2023
Research & Ideas

Working Moms Are Mostly Thriving Again. Can We Finally Achieve Gender Parity?

Might Also Like: STEM Needs More Women. Recruiters Often Keep Them Out When Showing Know-How Backfires for Women Managers Too Nice to Lead? Unpacking the Gender Stereotype That Holds Women Back Feedback or ideas to share? Email the... View Details

Keywords: by Kara Baskin

Program

Ascending the Peak: Finding the Leader Within—Virtual

responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your learning and development goals. Contact a program advisor via View Details

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

Work: How the Pandemic Changed the Way We Collaborate How Long Does It Take to Improve an Organization’s Culture? Four Steps to Building the Psychological Safety That High-Performing Teams Need Today Feedback or ideas to share? Email the... View Details

Keywords: by Annelena Lobb; Health

16 May 2023
HBS Case

How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

new pickup trucks.” You Might Also Like: Are Companies Actually Greener—or Are They All Talk? Company Reviews on Glassdoor: Petty Complaints or Signs of Potential Misconduct? Effective Leaders Share the Spotlight with Their Teams Feedback or ideas to share? View Details

Keywords: by Avery Forman

Web

Entrepreneurs-in-Residence - Entrepreneurship

questions or would like to learn more about the Rock Center for Entrepreneurship, please email us at rockcenter@hbs.edu . Gil Addo SVP, Specialty Care Solutions RubiconMD acquired by CVS Health Andrzej Baraniak Founder / Chief Revenue... View Details

Program

Compensation Committees

development goals. Contact a program advisor via email or call 1.800.427.5577 (outside the U.S., call +1.617.495.6555). Application Submission We recommend that you apply at least four weeks before the program start date. You may use our... View Details

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

mitigate those mistakes. You Might Also Like: How Will the Tech Titans Behind ChatGPT, Bard, and LLaMA Make Money? How Should Artificial Intelligence Be Regulated—if at All? Is AI Coming for Your Job? Feedback or ideas to share? Email the... View Details

Keywords: by Rachel Layne; Technology; Information Technology

28 Aug 2023
Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

strategy to improve performance and drive bottom-line results. You Might Also Like: Your Best Employees Are Burning Out: A Framework for Retaining Talent Are Your Employees Passing Up Incentives? Try Promoting the Programs More Building an Inclusive Workplace? Prepare... View Details

Keywords: by Hise Gibson

17 Feb 2020
Sharpening Your Skills

How Entrepreneurs Can Find the Right Problem to Solve

“Our conversion rate from click to sign-up was 50 percent.” “We interviewed a bunch of people and they said they’d use our product if we built it.” These quotes suggest the entrepreneurs may have found an audience interested enough to click on an ad and provide an... View Details

Keywords: by Julia Austin

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

Action Orientations Can Help You Meet the Moment Four Steps to Building the Psychological Safety That High-Performing Teams Need Today How to Learn from the Big Mistake You Almost Make Feedback or ideas to share? Email the Working... View Details

Keywords: by Michael Blanding

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

from a group meeting or standup unless there are specific things you took off-line in that meeting or need to provide/get constructive feedback. 24 hours or so before the meeting, email the employee a list of what you’d like to cover. Try... View Details

Keywords: by Julia B. Austin

15 May 2024
Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

AI in Adapting to Change Can Autonomous Vehicles Drive with Common Sense? Can we automate our way to better decision making? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by... View Details

Keywords: by Rachel Layne; Transportation; Auto

21 Nov 2023
Op-Ed

The Beauty Industry: Products for a Healthy Glow or a Compact for Harm?

In my recently published book Deeply Responsible Business, I write about business leaders since the 19th century who have acted responsibly, often by putting the welfare of their communities above the idea of maximizing profits. I make a sharp distinction between... View Details

Keywords: by Geoffrey Jones; Beauty & Cosmetics

Publications