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  • All HBS Web  (2,567)
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  • All HBS Web  (2,567)
    • People  (2)
    • News  (491)
    • Research  (1,702)
    • Events  (3)
    • Multimedia  (9)
  • Faculty Publications  (945)
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  • 01 Mar 2007
  • News

Ideas That Stick

trained to believe that the more abstract and sweeping our statements are, the more intelligent we’ll seem. It sounds more profound to talk about improving customer service than about what people working at... View Details
Keywords: Lewis I. Rice; Publishing Industries (except Internet); Information
  • 01 Jun 2014
  • News

Case Study: A Souped-Up Strategy

the model before tackling the more competitive cities that the traveler-oriented services are blanketing. Testing a few big markets periodically will help confirm whether the return is greater by sticking to small and medium in the near... View Details
  • 01 Jun 2010
  • News

NFLers Tackle HBS

More than 35 active players from a number of National Football League teams, including the Baltimore Ravens, New York Jets, and Minnesota Vikings, spent a week at HBS in February in a custom Executive Education program. Now in its sixth... View Details
Keywords: fashion; Personal Services; Personal Services; Personal Services; Personal Services
  • 01 Aug 2001
  • News

Cleveland Global Alumni Conference a Sold-Out Success

Bridgestone/Firestone. "That was a tremendously difficult period for our customers and for us as a leadership team," recalled Nasser, before adding that Ford's commitment to consumers made it an easy decision to replace some 13 million... View Details
Keywords: Hanna, Julia; Frank Batten (MBA '52); Educational Services; Educational Services
  • 12 Jul 2011
  • News

Phone Fun

cited Phones 4u’s claim “to be the UK’s fastest-growing independent mobile phone retailer” and Braterman’s role in helping the company double its share of pay-as-you-go cell phone customers last year on a marketing budget that was “less... View Details
Keywords: Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services; Advertising, Public Relations, and Related Services
  • 01 Sep 2004
  • News

Nancy Hall (MBA 1974)

of the board of the local YWCA and decided to come in once a week to help out. I soon realized that nonprofits could really use the skills I had — finance, marketing, planning. I saw that many nonprofits didn’t know who their customers... View Details
Keywords: Susan Young; Personal Services; Personal Services; Personal Services; Personal Services
  • 01 Sep 2003
  • News

Incentives and Operational Excellence

common to both major corporations and mom-and-pop shops, and offered practical solutions based on his research. One case Narayanan used to illustrate his point involved a family-owned video store. Generally in the past, he said, as many as 25 percent of rental View Details
Keywords: Educational Services; Educational Services; Educational Services
  • 01 Dec 2014
  • News

Alumni and Faculty Books for December 2014

Kumbh Mela? The author shows how clever marketers have ridden the religion wave by tailoring their products and services accordingly. The Agility Advantage: How to Identify and Act on Opportunities in a Fast-Changing World by Amanda... View Details
  • 01 Sep 2003
  • News

Books

failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new... View Details
Keywords: Deborah E. Blagg; Margie Kelley; Educational Services; Educational Services
  • 17 Aug 2015
  • News

The Play Alchemist

a system that can allow your product or service to reach as many people as possible in a sustainable way.” So far, it is reaching people quite nicely. As of April, the company has sold 50,000 Socckets, and Pulses are currently sold out.... View Details
Keywords: Constantine von Hoffman
  • 01 Oct 2001
  • News

Ready for Takeoff: Web Portal Enters Second Phase

After two years of building its readership, honing its mission, and crafting fresh, insightful content, HBS Working Knowledge is poised for the next stage of its development. "It's an exciting time. We launched the original product with solid content and a strong View Details
Keywords: Lory Hough; Educational Services; Educational Services; Educational Services; Educational Services
  • 22 Jan 2018
  • News

The First Five Years: ‘30 Under 30’ Edition

Services (CMS). CMS is the government agency that oversees Medicare and Medicaid, programs that provide health insurance to more than one in three Americans. Due to our size, our actions impact the entire health care system. I collect... View Details
Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services
  • 01 Dec 2006
  • News

Inside Intel

received. Here, Intel had the edge. According to Davidow, “Intel had great customer service and support. We could assure a customer’s success with our device. By comparison, choosing the Motorola path... View Details
Keywords: Richard S. Tedlow; Hanna, Julia; technology; manufacturing; innovation; Computer and Electronic Product Manufacturing; Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing
  • 01 Sep 2018
  • News

An SUV Built for African Roads—by African Workers

improve challenging last-mile distribution on rough terrain. Even before doing any marketing for the Mobius II, Yong reports that they have a couple hundred preorders and are building a sales and service network across the country to... View Details
Keywords: Amy Yee
  • 19 Nov 2014
  • News

The Power of Yes

“smartest” and most cost-effective cause—in all likelihood not a panhandler on the street) and the spirit of service and giving that he considered an equally vital aspect of his work. “It was a personal exploration that became more public... View Details
Keywords: Julia Hanna
  • 01 Dec 2012
  • News

Corruption 101

"Against the Grain" ends as a cliff-hanger: What should Jim do? The array of ethical choices forms the basis of class discussion in the required course Leadership and Corporate Accountability. "Corruption can be defined as paying for a good or View Details
Keywords: Crop Production; Agriculture; Credit Intermediation and Related Activities; Finance
  • 08 Jun 2023
  • News

Three Alumni Clubs Celebrate Leadership, Community, and History over Dinner

firm's mission is to empower under-resourced small business owners and accelerate their success by providing high-impact and customized strategic, financial, operational, and marketing support. "The Acceleration Project caters to people... View Details
Keywords: Margie Kelley
  • 01 Dec 1998
  • News

Year 2000 Computer Problem and You: Disaster for Some, Lessons for All

outsourcing, and integration services company that he founded in 1965. First in a Wall Street Journal ranking of one thousand companies listed according to best stock performance from 1987 to 1997, Keane Inc is considered among the... View Details
  • 01 Mar 2025
  • News

Forward Thinking

establishment does—you’re going to be looking at those startups.” —Professor Matthew Weinzierl But the salience of space to global national security has only grown as military services and civilian economies alike have become more... View Details
Keywords: Alexander Gelfand; Illustrations by Franziska Barczyk; Space Research and Technology; Government
  • 25 Feb 2020
  • News

How Artificial Intelligence is Changing Business

improve customer targeting, streamline supply chains, and develop new products and services are addressed in the 70 cases published by HBS faculty. The School’s Digital Initiative serves as a hub for this... View Details
Keywords: Susan Young
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