Publications

Read Now

2020
Working Paper

Social Influence in the COVID-19 Pandemic: Community Establishments’ Closure Decisions Follow Those of Nearby Chain Establishments

By: Abhishek Nagaraj, Mathijs de Vaan, Saqib Mumtaz and Sameer Srivastava

As conveners that bring various stakeholders into the same physical space, firms can powerfully influence the course of pandemics such as COVID-19. Even when operating under government orders and health guidelines, firms have considerable discretion to keep their... View Details

Keywords: COVID-19; Peer Influence; Closure Decisions; Health Pandemics; Business Ventures; Decisions; Business and Community Relations

Read Now

1976
Chapter

The Romance of Community: Intentional Communities as Intensive Group Experience

By: R. M. Kanter

Keywords: Civil Society or Community; Groups and Teams; Emotions

1 Jul 2008
Conference Presentation

The Embeddedness of Social Entrepreneurship: Understanding Variation across Geographic Communities

By: Julie Battilana, Tina Dacin, Johanna Mair and Christian Seelos

Keywords: Social Entrepreneurship; Geography; Civil Society or Community

Research Summary

Interviewing and Dating in Two-Sided Matching Markets: Coordination and Communication (joint with M. Schwarz)

We introduce the interview assignment problem, which generalizes the one-to-one matching model of Gale Shapley (1962) by including a stage of costly information acquisition. Agents do not know their preferences over potential partners unless they choose to conduct... View Details

1986
Book

The Effectiveness of The Annual Report as a Communication Vehicle

By: David Hawkins and Barbara A. Hawkins

Keywords: Performance Effectiveness; Reports; Communication

August 2003
Teaching Note

Computer Associates International Inc.: Governance and Investor Communication Challenge (TN)

By: Paul M. Healy

Teaching Note for (9-103-007). View Details

Keywords: Computer Industry; Information Technology Industry

2001
Other Unpublished Work

Revisiting Coase's Federal Communications Commission: The Costs of Problematic History

By: David Moss and Michael Fein

Keywords: Government and Politics; United States

July–August 2021
Article

Case Study: Will a Bank's New Technology Help or Hurt Morale?

By: Leonard A. Schlesinger

A case study is presented on the effort to introduce new information technology into a community bank and what impact that process may have on bank employees. View Details

Keywords: Employee Morale; Community Banks; Information Technology; Banks and Banking; Employees; Technology Adoption

November 2017 (Revised September 2020)
Supplement

Miami's Tech Future (B): Building the Entrepreneurial Ecosystem

By: Rosabeth Moss Kanter

In 2017, Miami was rated #1 among U.S. cities for startups, but about 40th for “scale-ups” – growth companies. This case shows how leaders of incubators and accelerators supported startups and a culture of entrepreneurship, but also describes some factors limiting... View Details

Keywords: Scaling; Growth; Startup; Community Engagement; Community Impact; Community Relations; Business Startups; Entrepreneurship; Information Technology; Growth and Development Strategy; Business and Community Relations; Miami; Florida

February 1995 (Revised August 1995)
Case

Siemens Rolm Communications Inc.: Integrated Logistics Core Process Redesign (ILCPR)

In the late 1990s, Rolm realized significant losses and needed to significantly reduce its costs and redesign its logistics process. View Details

Keywords: Restructuring; Logistics; Telecommunications Industry

Educators

November 2002 (Revised May 2003)
Case

Education in Chile: A Venue for Individual, Business and Community Involvement

Describes the alliance between a private businessman in Chile and a municipality to manage the local public education system. Describes the institution of a performance-based culture, including the use of management tools to align visions and incentives among key... View Details

Keywords: Partners and Partnerships; Social Entrepreneurship; Social Issues; Education; Business and Community Relations; Education Industry; Chile

Educators

July–August 2022
Article

How Do Disadvantaged Groups Seek Information about Public Services? A Randomized Controlled Trial of Communication Technologies

By: Katerina Linos, Melissa Carlson, Laura Jakli, Nadia Dalma, Isabelle Cohen, Afroditi Veloudaki and Stavros Nikiforos Spyrellis

Governments and NGOs are switching to phone- and Internet-based communication technologies to reduce costs and broaden access to public services. However, these technological shifts can backfire if they exacerbate administrative burden in high-need communities. We... View Details

Keywords: Communication Technology; Income

Read Now

April 2018
Teaching Note

Bose Corporation: Communication Strategy for Challenging Apple's Beats by Dr. Dre

By: Robert J. Dolan

Teaching Note for HBS No. 518-036. View Details

July 2000 (Revised May 2002)
Teaching Note

Cambridge Hospital Community Health Network - The Primary Care Unit TN

By: V.G. Narayanan and Lisa Brem

Teaching Note for (9-100-054). View Details

Keywords: Health Industry; Service Industry; Massachusetts

01 Nov 1974
Conference Presentation

A Comparative Framework for Socialization Practices in Traditional and Modern Communes

By: R. M. Kanter

Keywords: Framework; Civil Society or Community; Social Psychology

July 1995
Exercise

Workshop on Understanding and Communicating About Our Group Identities and Our Differences

By: Mary C. Gentile and James I. Cash Jr.

Keywords: Identity; Interpersonal Communication; Groups and Teams

1998
Chapter

Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups

By: Dorothy A. Leonard, P. A. Brands, Amy Edmondson and Justine Fenwick

Keywords: Groups and Teams; Communication Technology; Information Technology; Networks; Management; Technology Industry

1980
Article

Communication and Technical Roles in R&D Laboratories: An Information Processing Approach

By: M. Tushman and D. Nadler

Keywords: Communication; Information Technology; Research and Development; Information

April 2008
Teaching Note

TerraCog Global Positioning Systems: Conflict and Communication on Project Aerial (Brief Case)

By: Michael Beer and Sunru Yong

Teaching note to case #2184 View Details

Keywords: Organizational Behavior; Meetings; Group Dynamics; Human Resource Management; Conflict; Leadership; Communication; Groups and Teams; Organizations; Decision Making; Human Resources; Conflict and Resolution