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  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

mean missing out on significant opportunities. For this reason, fostering trust on the fly is a critical skill for managers. As Kristen knew, the first step to inspiring trust is to demonstrate trustworthiness. All negotiators can apply... View Details
Keywords: by Deepak Malhotra
  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

entrepreneurship, and the role of the state, also concerned Chandler, but they were not central to his concerns. There are also chapters on topics that Chandler had little or nothing to say, including corporate governance, industrial districts, business groups,... View Details
Keywords: by Sean Silverthorne
  • Profile

Adriana Garcia Ceja

broader business skill set. I was privy to a small subset of business, and there were other skills I need to learn: marketing, general management.” Leadership in difficult times “Because I sought specific... View Details
  • 2025
  • Book

Talk: The Science of Conversation and the Art of Being Ourselves

By: Alison Wood Brooks
We all struggle with difficult conversations, but we're often not very good at easy ones either. Though we do it all the time, conversation is one of the most complex, demanding, and delicate of all human tasks, rife with possibilities for misinterpretation and... View Details
Keywords: Interpersonal Communication
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  • 07 Nov 2023
  • News

Love and Money

third chapter of your life in many of our cases. And I really think it's just about taking the time to pause and step back and asking those questions. I don't think it's a skill that people don't have, I think it's a muscle that they... View Details
  • 01 Jun 2024
  • News

In My Humble Opinion: Career Change

When Wakana Tanaka (MBA 2003) was 13 years old, her father’s new job took the family from their home in Tokyo to Jakarta. It was a big change, not just geographically but also culturally. Tanaka enrolled in an international school where she was encouraged to have her... View Details
Keywords: Michelle Cassidy; recruitment; demographics; Japan
  • Web

2023 Reunion Presentations - Alumni

Professor Rob Huckman (PhDBE 2001) + More Info – Less Info Amidst calls to increase consumerism in health care, large tech companies and retailers are making bold moves into the industry. These health care “entrants” aim to leverage their general View Details
  • 30 Jan 2007
  • First Look

First Look: January 30, 2007

they can adapt and adopt institutional practices already legitimized by counterpart industries in other parts of the world. The paper builds on existing community ecology and social movement perspectives on industry emergence and... View Details
Keywords: Martha Lagace
  • Web

Technology & Innovation - Faculty & Research

Technology & Innovation Technology & Innovation December 2014 Article The Distinct Effects of Information Technology and Communication Technology on Firm Organization By: Nicholas Bloom, Luis Garicano, Raffaella Sadun and John Van Reenen... View Details
  • 2022
  • Working Paper

Rethinking Explainability as a Dialogue: A Practitioner's Perspective

By: Himabindu Lakkaraju, Dylan Slack, Yuxin Chen, Chenhao Tan and Sameer Singh
As practitioners increasingly deploy machine learning models in critical domains such as healthcare, finance, and policy, it becomes vital to ensure that domain experts function effectively alongside these models. Explainability is one way to bridge the gap between... View Details
Keywords: Natural Language Conversations; AI and Machine Learning; Experience and Expertise; Interactive Communication; Business and Stakeholder Relations
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  • 07 Apr 2009
  • First Look

First Look: April 7, 2009

systematic program for identifying and serving its key clients, developed in collaboration with Cranfield School of Management. It is these clients that will be the focus of the efforts for the CDC. In addition, the firm has co-developed a training program with... View Details
Keywords: Martha Lagace
  • 06 Jul 2023
  • News

Home Economics

In a remote village in the Mexican state of Chiapas, 13 women gather in an open-air community space. Each has arrived at their weekly meeting with a small deposit for El Banco—“the bank”—as the women have named the savings club they’ve formed with the assistance of... View Details
Keywords: April White
  • March 2022 (Revised May 2022)
  • Case

Winning Business at Russell Reynolds (A)

By: Ethan Bernstein and Cara Mazzucco
In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details
Keywords: Compensation; Collaboration; Executive Search Firms; Consulting Firms; Compensation and Benefits; Restructuring; Human Resources; Human Capital; Management Practices and Processes; Organizational Culture; Organizational Change and Adaptation; Social and Collaborative Networks; Recruitment; Selection and Staffing; Talent and Talent Management; Consulting Industry; Employment Industry; Asia; Europe; Latin America; Middle East; North and Central America; South America; Oceania
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  • 07 Mar 2023
  • HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

suggests some of the bias in AI could be mitigated by including people from historically marginalized communities in its design. “The people who will really, really know how tools are being used are refugees or incarcerated people or... View Details
Keywords: by Scott Van Voorhis; Technology
  • 07 Aug 2018
  • First Look

New Research and Ideas, August 8, 2018

development model. They are keen to build a model village that integrates components of shelter, education, skill development and livelihood creation and affords residents a basic standard of living. What should the blueprint of this... View Details
Keywords: by Sean Silverthorne
  • Profile

Meagan Hill

then form a revised view. But it's great training for any career path." Meagan is part of a Mohawk community from a small rural town southwest of Toronto. She believes her classmates' wide range of "backgrounds, ethnicities, and... View Details
Keywords: Financial Services
  • Web

Clubs - Business & Environment

which include symposia, speaker series, career panels and treks, skill development workshops, and networking events. HBS Student Clubs Business of Animal Protection The Business of Animal Protection Club serves as a gateway to issues... View Details
  • Web

Develop Your Career Vision - Alumni

Criteria with a HBS career coach. The Four Elements: Identity: Complete the Work Role and Signature Skills exercises. These exercises will help you identify the actual work roles that will allow you to realize, on a daily basis, your... View Details
  • 20 Aug 2021
  • Blog Post

Is the MBA Worth It? Hear What Recent HBS Grads Have to Say

equity. More importantly, HBS endowed me with the critical reasoning and communication skills to tackle any real-world case that I encounter (In this way, the value of the HBS MBA is less obvious). I have... View Details