Publications

January 2013 (Revised October 2019)
Technical Note

Guide to ISDL Reflections

By: Joshua D. Margolis and Sandra J. Sucher

May 1999 (Revised July 2000)
Teaching Note

Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN

By: Jody H. Gittell and Sandra J. Sucher

Teaching Note for (9-898-172). A rewritten version of an earlier teaching note. View Details

Keywords: Health; Health Care and Treatment; Medical Specialties; Health Testing and Trials; Valuation; Service Operations; Balance and Stability; Production; Demand and Consumers; Risk and Uncertainty; Technology; Health Industry

08 Mar 2016
News

Words of Wisdom on International Women's Day

2016
Report

Michelin: Socially Responsible Industrial Restructuring

By: Sandra J. Sucher and Susan J. Winterberg

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September 9, 2015
Other Article

Leadership Lessons of the Great Recession: Options for Economic Downturns

By: Sandra J. Sucher and Susan J. Winterberg

Read Now

April 2015
Teaching Note

Honeywell and the Great Recession (A) & (B)

By: Sandra J. Sucher and Susan J. Winterberg

October 2014
Case

Honeywell and the Great Recession (A)

By: Sandra J. Sucher and Susan J. Winterberg

CEO Dave Cote spent six years turning around an ailing Honeywell and in 2008 Cote and his team face a new challenge: how to respond to the Great Recession. Cote does not want to give up the gains he made in transforming and unifying Honeywell. With a fall-off in... View Details

Keywords: Layoffs; Furloughs; Downsizing; Work Sharing; Short Time Work; Recessions; Earnings Forecast; Job Cuts and Outsourcing; Cost Management; Executive Compensation; Crisis Management; Financial Crisis; Manufacturing Industry

July 2019
Article

The Elements of a Good Company Apology

By: Sandra J. Sucher and Shalene Gupta

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April 24, 2020
Article

How to Make Furloughs More Humane

By: Sandra J. Sucher and Shalene Gupta

Find at Harvard

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July 2019
Article

Leading with Trust

By: Sandra J. Sucher and Shalene Gupta

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June 2011
Teaching Note

Differences at Work Series (TN)

By: Sandra J. Sucher and Rachel Gordon

Teaching Note for 408011, 408042, 408037, 408055, 408056, 408012, 408043, 408044, 408014, 408046, 408047, 408015, 408048, 408016, 408049, 408017, 408050, 408019, 408052, 609053, 609054, 408021, 408054, 408013, 408045. View Details

Keywords: Employees; Diversity

February 2010 (Revised September 2013)
Teaching Note

Yahoo! in China (A) and (B)

By: Sandra J. Sucher and Daniel Baer

Teaching Note for [609051]. View Details

Keywords: Business and Stakeholder Relations; Rights; Computer Industry; Web Services Industry; China

November 2007
Supplement

Differences at Work: Allie (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Allie (B) HBS Case No. 9-408-055 Allie and her colleague initially refuse to go but when her boss makes a scene they reluctantly agree to accompany him to the beach despite his inappropriate behavior. Later back at company headquarters they tell... View Details

Keywords: Ethics; Working Conditions; Rank and Position; Power and Influence

November 2007
Supplement

Differences at Work: Sam (B)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Sam (B) HBS Case No. 9-408-054 Sam receives an informal apology from Human Resources which leaves Sam feeling unsatisfied as it is not an official company response. Sam leaves the company for unrelated reasons shortly thereafter but still... View Details

Keywords: Working Conditions; Human Resources; Social Psychology; Conflict and Resolution; Resignation and Termination; Employees; Policy

November 2007
Case

Differences at Work: Sam (A)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Sam (A) HBS Case No. 9-408-021 Sam is one of the few minorities working at his company at the analyst level. He refuses a request from Human Resources to fill the “Asian spot” in his firm's diversity video. View Details

Keywords: Ethnicity; Employees; Diversity

November 2007
Supplement

Differences at Work: Ben (C)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: Ben (C) 9-408-044 Ben shares the remark with his bosses who let Ben decide whether to report the incident to Human Resources. He decides not to, but several years later he still regrets his inaction. View Details

Keywords: Decision Choices and Conditions; Employees; Working Conditions

April 2003 (Revised October 2004)
Case

Novartis: The Challenge of Success (B)

By: Sandra J. Sucher and Stacy McManus

When Dr. Daniel Vasella learned of the early Phase 1 trial results, he immediately decided what course of action Novartis would take. Students will be able to examine and assess the concrete steps, and the rationale behind them, that Novartis took in response to this... View Details

Keywords: Decision Making; Moral Sensibility; Innovation and Invention; Distribution; Product Development; Production; Problems and Challenges; Research and Development; Biotechnology Industry; Pharmaceutical Industry

March 2001 (Revised July 2002)
Case

WingspanBank.com (B): Should This Bird Still Fly?

By: Sandra J. Sucher and Stacy McManus

WingspanBank.com is launched to critical acclaim, but its fate is hardly certain. Bank One's new CEO, Jamie Dimon, must decide what to do with what is now a second Web site for the bank's current and prospective customers. View Details

Keywords: Business Model; Business Startups; Customers; Innovation and Management; Organizations; Complexity; Web Sites; Financial Services Industry