Publications

20 Feb 2018
News

Electronic health records don’t cut administrative costs

December 2022
Article

Collaborative Rooming: An Innovative Pilot Project to Overcome Primary Care Challenges

By: Gagandeep Singh, Jill G. Lenhart, Richard A. Helmers, Michele Renee Eberlee, Heather Costley, Joel B. Roberts and Robert S. Kaplan

Primary care physicians are overburdened with growing complexities and increasing expectations for primary care visits. To meet expectations, primary care physicians must multitask during visits and spend extra hours in the office for charting, billing, and... View Details

Keywords: Health Care and Treatment; Groups and Teams; Job Design and Levels; Health Industry

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12 Apr 2022
News

We Need Better Carbon Accounting. Here’s How to Get There.

February 2006 (Revised September 2006)
Case

Sippican Corporation (A)

Presents a time-driven version of the Wilkerson Co. activity-based costing case (101092). Faced with declining profits, Sippican Corp. is struggling to understand why it is encountering severe price competition on one product line. The controller collects data that... View Details

Keywords: History; Business Model; Strategic Planning; Cost Accounting; Motivation and Incentives; Resource Allocation; Activity Based Costing and Management; Profit; Business Strategy; Budgets and Budgeting

Web

Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School

Library Search Search Search Lehman Brothers: 1850 - 2008 Exhibition Leadership Transitions The fourth generation of Lehman family in Lehman Brothers included Philip Henry Isles, a nephew of Robert Lehman. Isles, who died in 1960, was a... View Details

Web

General Management Curriculum - Faculty & Research

decisions, the course examines the legal, ethical, and economic responsibilities of corporate leaders. It also teaches students about management and governance systems leaders can use to promote responsible conduct by companies and their... View Details

February 1995 (Revised June 1999)
Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein

The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details

Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry

Article

Measuring and Managing Customer Profitability

By: Robert S. Kaplan and V.G. Narayanan

Keywords: Measurement and Metrics; Management; Customers; Profit

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February 2010 (Revised May 2010)
Case

Jet Propulsion Laboratory

By: Robert S. Kaplan and Anette Mikes

The case, in a non-profit project-oriented setting, introduces fundamental risk management principles and processes that are easily applicable to private sector settings. Gentry Lee, senior systems engineer and de-facto chief risk officer, is applying a new... View Details

Keywords: Budgets and Budgeting; Governance; Leadership; Management Practices and Processes; Management Systems; Risk Management; Projects; Aerospace Industry; United States

1999
Book

Design of Cost Management Systems

By: Robin Cooper and Robert S. Kaplan

Keywords: Management Systems; Cost Management

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30 Apr 2013
First Look

First Look: April 30

Publications 2006 Harvard Business Review Press What You're Really Meant to Do: A Road Map for Reaching Your Unique Potential By: Kaplan, Robert Steven Abstract—How do you create your own definition of success-and reach your unique... View Details

Keywords: Sean Silverthorne

March 2017
Article

Variation in the Cost of Care for Primary Total Knee Arthroplasties

By: Derek A. Haas and Robert S. Kaplan

The study examined the cost variation across 29 high-volume U.S. hospitals for delivering a primary total knee arthroplasty without major complicating conditions. Hospital and physician personnel costs were calculated using time-driven activity-based costing.... View Details

Keywords: Cost Management; Performance Productivity; Health Care and Treatment; Health Industry

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Web

Research - Behavioral Finance & Financial Stability

research here . Related Themes: Credit Markets More Info The Decline of Big-Bank Lending to Small Business: Dynamic Impacts on Local Credit and Labor Markets By: Brian S. Chen, Samuel G. Hanson & Jeremy C. Stein MAR 2017 This paper... View Details

November 1999 (Revised July 2001)
Case

New Profit Inc.: Governing the Nonprofit Enterprise

New Profit, Inc. (NPI) is an innovative venture philanthropy fund. Founded by social entrepreneur Venessa Kirsch, NPI intends to raise large donations from individuals who wish to invest in nonprofit enterprises that could have a significant social impact and the... View Details

Keywords: Balanced Scorecard; Nonprofit Organizations; Venture Capital; Social Entrepreneurship; Corporate Governance; Performance Evaluation; Financial Statements; Philanthropy and Charitable Giving; Service Industry

11 Mar 2014
First Look

First Look: March 11

Maintenance of Certification Examinations By: Valentine, Melissa A., S. Barsade, Amy C. Edmondson, A. Gal, and R. Rhodes Abstract—Context: Physicians can demonstrate mastery of the knowledge that supports continued clinical competence... View Details

Keywords: Sean Silverthorne

May–June 1991
Article

Profit Priorities from Activity-Based Costing

By: Robin Cooper and Robert S. Kaplan

Keywords: Activity Based Costing and Management; Profit

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Web

Marketing Awards & Honors - Faculty & Research

2020–2021 Robert F. Greenhill Award. Isamar Troncoso : Selected as an AMA-Sheth Foundation Doctoral Consortium Faculty Fellow by the American Marketing Association in 2021. Isamar Troncoso : Finalist in the... View Details

February 1996 (Revised November 2003)
Case

Indianapolis: Activity-Based Costing of City Services (A)

A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details

Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis

September 1996 (Revised May 1997)
Case

Mobil USM&R (C): Lubricants Business Unit