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  • 15 May 2017
  • Sharpening Your Skills

The Promises and Limitations of Big Data

How Will the Age of Big Data Affect Management? How do we avoid losing useful knowledge in a seemingly endless flood of data? Jim Heskett's readers offer some wise suggestions. Consumer-centered Health Care Depends on Accessible Medical... View Details
Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health
  • 05 Dec 2016
  • Research & Ideas

How The 2016 Presidential Candidates Misled Us With Truthful Statements

Bill Clinton about allegations of his having had an affair with former White House intern Monica Lewinsky. In his answers, the president speaks in the present tense as a way of dodging Lehrer’s questions. Jim Lehrer: “No improper... View Details
Keywords: by Dina Gerdeman
  • 03 Feb 2011
  • What Do You Think?

Are We Going “Back to the Future” In Researching Management?

Citing corporate scandals of the past ten years, Andrew MacLennan said that " in the last 10 years there has been a growing recognition of the need to balance great ideas with concern for execution " Debra Farquharson commented that this has been accompanied... View Details
Keywords: Re: James L. Heskett
  • 02 Jan 2007
  • Research & Ideas

Most Popular Articles of 2006

perceived "seller's market," says Jim Heskett. As we select and train future leaders for all levels of our organizations, how much effort do we really spend assessing executive intelligence as opposed to personality and style?... View Details
Keywords: by Sean Silverthorne
  • September 1997
  • Case

Information at the World Bank: In Search of a Technology Solution (A)

By: W. Earl Sasser, Josep Valor and Carin-Isabel Knoop
Information Technology Services Director Mohamed Muhsin planned to restructure the World Bank's information technology in response to President Jim Wolfensohn's call to build a knowledge bank. Several reorganization efforts taken by the bank in the 1980s led to a... View Details
Keywords: Restructuring; Information; Knowledge Management; Mission and Purpose; Technology; Public Administration Industry
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  • October 2018 (Revised July 2023)
  • Case

The Boston Beer Company (A): New CEO

By: Christina R. Wing and Marco Iansiti
In 1984, when the Boston Beer Company’s Samuel Adams Boston Lager was first sold, founder Jim Koch had helped ignite a craft beer movement by making small-batch premium beers in an era of industry consolidation. By 2018, Boston Beer was a publicly traded company that... View Details
Keywords: Beer/brewing Industry; Succession; Leadership; Change; Supply Chain; Change Management; Entrepreneurship; Supply Chain Management; Management Succession; Food and Beverage Industry; United States; Boston
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  • 04 Feb 2008
  • Research & Ideas

Putting Entrepreneurship in the Social Sector

interest in developing social entrepreneurship courses, and last but not least, practitioners themselves, who are seeking to achieve mission impact as effectively, efficiently, and sustainably as possible. Q: What do you mean by social... View Details
Keywords: by Sean Silverthorne
  • February 2000 (Revised March 2004)
  • Case

Signature Security: Providing Alarm Systems for the Countries Down Under

Signature Security, an entrepreneurial company, was created to roll up the electronic security industry in Australia and New Zealand. Signature was created by a team of experienced U.S. managers. Original financing was provided by Clairvest, a Canadian merchant bank.... View Details
Keywords: Management Succession; Entrepreneurship; Financing and Loans; Australia; New Zealand
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  • 28 Jun 2010
  • HBS Case

Cincinnati Children’s Hospital Medical Center

details how one institution has implemented its own version of health-care reform, taking overall performance levels from well below average to the top 10 percent in the industry. Coauthored by HBS assistant professor Anita Tucker and... View Details
Keywords: by Julia Hanna; Health
  • 26 Oct 2009
  • Lessons from the Classroom

The New Deal: Negotiauctions

complex, ever-changing deal situations that occur in today's business environment. Harvard Business School professor Guhan Subramanian fills that gap by examining complex deals where negotiators are fighting on multiple fronts—across the... View Details
Keywords: by Julia Hanna
  • 2009
  • Book

The Adventures of an IT Leader

By: Robert D. Austin, Richard L. Nolan and Shannon O'Donnell
Becoming an effective IT manager presents a host of challenges-from anticipating emerging technology to managing relationships with vendors, employees, and other managers. Ultimately, a good IT manager must be a strong business leader, not just a technical... View Details
Keywords: Books; Leadership; Crisis Management; Personal Development and Career; Relationships; Safety; Information Technology
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  • 22 Feb 2010
  • Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

Toyota's ever-widening problems are a tragic case study in how not to lead in crisis. Under the media spotlight, Toyota CEO Akio Toyoda, grandson of the founder, went into hiding and sent American CEO Jim Lentz to make apologies.... View Details
Keywords: by William George; Auto
  • 17 Nov 2008
  • Research & Ideas

Decoding the Artful Sidestep

instead provide distraction by answering something they would rather have been asked. And what is more, oftentimes their listeners either do not notice the verbal sleight of hand or do not mind it. New research View Details
Keywords: by Martha Lagace
  • 05 Jan 2009
  • Research & Ideas

Most Popular Articles and Working Papers 2008

shape strategy. We excerpt a portion on advice for new CEOs, written with HBS faculty Jay W. Lorsch and Nitin Nohria. 3. Why Don't Managers Think Deeply? Professor Jim Heskett poses this provacative question... View Details
Keywords: by Staff
  • 30 Dec 2013
  • Research & Ideas

Most Popular Articles of 2013

of reader e-mails, Jim Heskett wonders whether the term "servant leadership" is an oxymoron? Clay Christensen's Milkshake Marketing About 95 percent of new products fail. The problem often is that... View Details
Keywords: by Staff
  • 05 Nov 2007
  • What Do You Think?

Why Is Succession So Badly Managed?

share of the criticism. Patrick Duffy summed up the gist of many other comments by pointing out that "few CEOs want to accept their mortality." Suggestions for improving the process were varied and quite creative. Michelle Malay... View Details
Keywords: Re: James L. Heskett
  • 15 Sep 2008
  • Research & Ideas

The Coming Transformation of Social Enterprise

Jim Austin, picked by Dean John McArthur to lead the new initiative, saw the potential for research, curriculum, and career development around the challenges of social enterprises, including both nonprofit... View Details
Keywords: by Roger Thompson
  • 02 Jan 2008
  • Research & Ideas

Most Popular Stories 2007

Here are the 20 most popular stories from 2007. How Much of Leadership Is About Control, Delegation, or Theater? Summing up the many responses, Jim Heskett says that the mix of control, delegation, and... View Details
Keywords: by Sean Silverthorne
  • September 2006 (Revised November 2006)
  • Case

Cathy Benko: WINning at Deloitte (A)

By: Kathleen L. McGinn, Deborah M. Kolb and Cailin B. Hammer
Jim Quigley, CEO of Deloitte and Touche's consulting practice, asks senior partner Cathy Benko to lead Deloitte & Touche's much publicized Initiative for the Retention and Advancement of Women (WIN). Benko, already the Lead Client Service Partner on one of Deloitte's... View Details
Keywords: Motivation and Incentives; Leadership Development; Talent and Talent Management; Personal Development and Career; Gender; Consulting Industry; United States
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  • 29 Nov 2006
  • Research & Ideas

Rich or Royal: What Do Founders Want?

becoming an entrepreneur, and the one on which past entrepreneurial research has focused, going all the way back to Adam Smith, Joseph Schumpeter, Israel Kirzner, and other pillars of economics. In my own research, I also approached entrepreneurs with the assumption... View Details
Keywords: by Sarah Jane Gilbert; Financial Services

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