Publications

November 1987 (Revised April 1990)
Teaching Note

Operations Strategy, Module Overview: Competing on Quality

By: David A. Garvin

February 1987
Background Note

Note on Value Analysis: Its History and Methodology

By: David A. Garvin

December 1986
Case

Westinghouse Electric Corp.: Steam Turbine Division (B)

By: David A. Garvin

Keywords: Energy Industry

November 1985 (Revised June 1986)
Case

Rogers Corp.: Electroluminescent Lamps (A)

By: David A. Garvin

Keywords: Operations; Management; Strategy

February 1985
Case

General Electric--Thermocouple Manufacturing (B)

By: David A. Garvin

Describes what has happened since the introduction of just-in-time production techniques were developed to reduce inventory. Reviews the progress to date in such areas as process rationalization; set-up reduction; quality improvement and leveling the scheduling; and... View Details

Keywords: Supply Chain; Logistics; Production; Business Processes; Technological Innovation; Quality; Performance Improvement; Management Analysis, Tools, and Techniques; Manufacturing Industry

Educators

November 1991
Teaching Note

Types of Processes, Teaching Note

By: David A. Garvin

Teaching Note for (9-682-008). View Details

November 1981 (Revised July 1985)
Teaching Note

Sensormatic Electronics Corp., Teaching Note

By: David A. Garvin

Teaching Note for (9-681-095). View Details

Keywords: Electronics Industry

September 1981 (Revised September 1986)
Case

Steinway & Sons

By: David A. Garvin

Considers whether Steinway should reintroduce a long-discontinued product line to meet competition from the Japanese. Raises the issue of just how quality is defined in this market. Looks closely at a production process relying on craft skills. Students have the... View Details

Keywords: Experience and Expertise; Brands and Branding; Production; Quality; Competition

Educators

summer 1983
Article

Can Industry Self-Regulaton Work?

By: David A. Garvin

Keywords: Governing Rules, Regulations, and Reforms

September – October 1983
Article

Quality on the Line

By: David A. Garvin

Keywords: Quality; Production

1980
Book

The Economics of University Behavior

By: David A. Garvin

Keywords: Economics; Higher Education; Behavior

05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

that we can thrive. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53562 forthcoming Customer Needs and Solutions In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions By: Ascarza, Eva, Scott View Details

Keywords: Sean Silverthorne

September 2022
Article

Loneliness Versus Distress: A Comparison of Emotion Regulation Profiles

By: Alyssa J. Tan, Vincent Mancini, James J. Gross, Amit Goldenberg, Johanna C. Badcock, Michelle H. Lim, Rodrigo Becerra, Ben Jackson and David A. Preece

Loneliness, a negative emotion stemming from the perception of unmet social needs, is a major public health concern. Current interventions often target social domains but produce small effects and are not as effective as established emotion regulation (ER)-based... View Details

Keywords: Emotions

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24 Feb 2009
First Look

First Look: February 24, 2009

Entrepreneurship and the History of Globalization Authors:G. Jones and R. Daniel Wadhwani Publication:In The Act of Accumulation. Essays in Honor of Gyorgy Kover, edited by J. Klement, K. Halmos, A. Pogany,... View Details

Keywords: Martha Lagace

2010
Working Paper

Reversing the Queue: Performance, Legitimacy, and Minority Hiring

By: Andrew Hill and David A. Thomas

Studies of minority hiring have found that poor-performing firms or firms in highly competitive contexts are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management. Management positions... View Details

Keywords: Diversity; Selection and Staffing; Leadership; Managerial Roles; Performance Effectiveness; Sports Industry; United States

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23 Mar 2010
First Look

First Look: March 23

Developing Software through Crowdsourcing Karim R. Lakhani, David A. Garvin, and Eric LonsteinHarvard Business School Case 610-032 TopCoder's crowdsourcing-based business model, in which software is... View Details

Keywords: Martha Lagace

September 2013
Supplement

Management Levels at Staples (B): General Manager & District Manager (Abridged (B) & (C))

By: David A. Garvin

Keywords: Management; Jobs and Positions; Retail Industry

September 2013
Case

Management Levels at Staples (A): Company and Organization (Abridged)

By: David A. Garvin

Abridged version of one of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a... View Details

Keywords: Strategy; Managerial Roles; Organizational Design; Management Practices and Processes; Job Design and Levels; Business Processes; Consumer Products Industry; United States

Educators

Summer 2013
Article

Where Implementation Breaks Down: Why Can't Companies Get the Job Done?

By: David A. Garvin

A great plan for the future isn't so great if you can't execute it properly. Conceiving a project or initiative demands different approaches and skills than acting on it and following through. Here's a guide to removing the roadblocks on the path toward effective... View Details

Keywords: Implementation; EXECUTIVE Ability (Management); Management Practices and Processes; Performance Effectiveness; Management Skills