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    • News  (126)
    • Research  (417)
    • Multimedia  (12)
  • Faculty Publications  (311)

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  • All HBS Web  (644)
    • News  (126)
    • Research  (417)
    • Multimedia  (12)
  • Faculty Publications  (311)
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  • May 2025
  • Supplement

Responsive Working at PepsiCo UK (C)

By: Amy C. Edmondson and Nancy Boghossian Staples
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Edmondson, Amy C., and Nancy Boghossian Staples. "Responsive Working at PepsiCo UK (C)." Harvard Business School Supplement 625-104, May 2025.
  • September 2007 (Revised April 2008)
  • Teaching Note

Verizon: The Introduction of DSL (TN)

By: Frances X. Frei and Amy C. Edmondson
Teaching Note for (2-602-070). View Details
Keywords: Technology; Communications Industry
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Frei, Frances X., and Amy C. Edmondson. "Verizon: The Introduction of DSL (TN)." Harvard Business School Teaching Note 608-056, September 2007. (Revised April 2008.)
  • August 2007 (Revised January 2008)
  • Supplement

Turnaround at the Veterans Health Administration (B)

By: Amy C. Edmondson and Brian R. Golden
Keywords: Health; Government and Politics; Health Industry
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Edmondson, Amy C., and Brian R. Golden. "Turnaround at the Veterans Health Administration (B)." Harvard Business School Supplement 608-062, August 2007. (Revised January 2008.)
  • 2008
  • Working Paper

Product Development and Learning in Project Teams: The Challenges are the Benefits

By: Amy C. Edmondson and Ingrid M. Nembhard
The value of teams in new product development (NPD) is undeniable. Both the interdisciplinary nature of the work and industry trends necessitate that professionals from different functions work together on development projects to create the highest quality product in... View Details
Keywords: Competency and Skills; Learning; Management Skills; Product Development; Projects; Groups and Teams; Conflict Management; Social and Collaborative Networks
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Edmondson, Amy C., and Ingrid M. Nembhard. "Product Development and Learning in Project Teams: The Challenges are the Benefits." Harvard Business School Working Paper, No. 08-046, January 2008.
  • July 2003 (Revised December 2003)
  • Case

Mitchells/Richards

By: Amy C. Edmondson and Corey B. Hajim
Describes a small, luxury retail chain's operational sophistication achieved through the use of technology and high-touch customer service. A family-run business, Mitchells has built its success with a customer service strategy know internally as "hugging." The term is... View Details
Keywords: Information Technology; Expansion; Family Business; Attitudes; Organizational Culture; Luxury; Customer Focus and Relationships; Retail Industry
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Edmondson, Amy C., and Corey B. Hajim. "Mitchells/Richards." Harvard Business School Case 604-010, July 2003. (Revised December 2003.)
  • February 2003 (Revised March 2007)
  • Case

Safe to Say at Prudential Financial

By: Amy C. Edmondson and Corey B. Hajim
The CEO initiated a cultural change process at Prudential Financial to support a major business reorientation. Prudential, historically a privately held ("mutual") insurance company, went public in 2001. The cultural change was intended to prepare the organization to... View Details
Keywords: Growth and Development Strategy; Risk and Uncertainty; Private Ownership; Going Public; Transformation; Organizational Culture
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Edmondson, Amy C., and Corey B. Hajim. "Safe to Say at Prudential Financial." Harvard Business School Case 603-093, February 2003. (Revised March 2007.)
  • 2006
  • Working Paper

Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management

By: Amy C. Edmondson and Diana M. Smith
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Edmondson, Amy C., and Diana M. Smith. "Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management." Harvard Business School Working Paper, No. 06-030, January 2006. (Revised July 2006.)
  • 2003
  • Chapter

Understanding Outcomes of Organizational Learning Interventions

By: Amy C. Edmondson and Anita Williams Woolley
Keywords: Outcome or Result; Organizational Change and Adaptation
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Edmondson, Amy C., and Anita Williams Woolley. "Understanding Outcomes of Organizational Learning Interventions." Chap. 10 in Blackwell Handbook of Organizational Learning and Knowledge Management, edited by M. Easterby-Smith and M. Lyles, 185–211. Malden, MA: Blackwell Publishing, 2003.
  • May 2025 (Revised May 2025)
  • Case

Daiichi Sankyo: Steering a Global Organization

By: Tiona Zuzul, Amy C. Edmondson and Cat Huang
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old... View Details
Keywords: Strategy; Culture Change; Decision-making; Leadership; Culture; Innovation; Psychological Safety
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Zuzul, Tiona, Amy C. Edmondson, and Cat Huang. "Daiichi Sankyo: Steering a Global Organization." Harvard Business School Case 725-478, May 2025. (Revised May 2025.)
  • 15 Mar 2011
  • First Look

First Look: March 15

tax policy. Teams and Team Effectiveness in Health Services Organizations Authors:Bruce J. Fried, Sharon Topping, and Amy C. Edmondson Publication:In Health Care Management:... View Details
Keywords: Sean Silverthorne
  • May 2007 (Revised May 2010)
  • Teaching Note

Leading Change at Simmons (TN) Case Series

By: Amy C. Edmondson and Tiziana E. Casciaro
Keywords: Leadership; Change
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Edmondson, Amy C., and Tiziana E. Casciaro. "Leading Change at Simmons (TN) Case Series." Harvard Business School Teaching Note 607-144, May 2007. (Revised May 2010.)
  • June 2006 (Revised March 2013)
  • Supplement

Phase Zero: Introducing New Services at IDEO (B)

By: Amy C. Edmondson and Kathryn S. Roloff
Keywords: Consulting Industry
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Edmondson, Amy C., and Kathryn S. Roloff. "Phase Zero: Introducing New Services at IDEO (B)." Harvard Business School Supplement 606-123, June 2006. (Revised March 2013.)
  • February 2003 (Revised March 2003)
  • Case

Large Scale Change at The WSSC

By: Amy C. Edmondson and Corey B. Hajim
Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the... View Details
Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry
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Edmondson, Amy C., and Corey B. Hajim. "Large Scale Change at The WSSC." Harvard Business School Case 603-056, February 2003. (Revised March 2003.)
  • 2005
  • Working Paper

No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations

By: James R. Detert and Amy C. Edmondson
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Detert, James R., and Amy C. Edmondson. "No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations." Harvard Business School Working Paper, No. 05-049, January 2005.
  • February 2014 (Revised October 2014)
  • Supplement

The Deep: Entrepreneurship in the Public Sector (B)

By: Amy C. Edmondson and Barbara Zepp Larson
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Edmondson, Amy C., and Barbara Zepp Larson. "The Deep: Entrepreneurship in the Public Sector (B)." Harvard Business School Supplement 614-055, February 2014. (Revised October 2014.)
  • February 2014 (Revised October 2014)
  • Case

The Deep: Entrepreneurship in the Public Sector (A)

By: Amy C. Edmondson and Barbara Zepp Larson
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Edmondson, Amy C., and Barbara Zepp Larson. "The Deep: Entrepreneurship in the Public Sector (A)." Harvard Business School Case 614-054, February 2014. (Revised October 2014.)
  • 2011
  • Chapter

Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation

By: Ingrid M. Nembhard and Amy C. Edmondson
Keywords: Social and Collaborative Networks; Attitudes
Citation
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Nembhard, Ingrid M., and Amy C. Edmondson. "Psychological Safety: A Foundation for Speaking Up, Collaboration, and Experimentation." In The Oxford Handbook of Positive Organizational Scholarship, edited by Kim S. Cameron and Gretchen M. Spreitzer. Oxford University Press, 2011.
  • January 2008 (Revised April 2008)
  • Teaching Note

Transformation at the IRS (TN)

By: Frances X. Frei and Amy C. Edmondson
Teaching Note for [603010]. View Details
Keywords: Government and Politics; Taxation; Transformation
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Frei, Frances X., and Amy C. Edmondson. "Transformation at the IRS (TN)." Harvard Business School Teaching Note 608-057, January 2008. (Revised April 2008.)
  • September 2007 (Revised May 2009)
  • Supplement

Leading Change at Simmons (C)

By: Amy C. Edmondson and Tiziana E. Casciaro
Keywords: Change
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Edmondson, Amy C., and Tiziana E. Casciaro. "Leading Change at Simmons (C)." Harvard Business School Supplement 408-062, September 2007. (Revised May 2009.)
  • March 2006
  • Background Note

Influencing Customer Behavior in Service Operations

By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
Keywords: Customers; Governance Controls; Consumer Behavior; Service Operations; Emotions; Motivation and Incentives; Power and Influence; Service Industry
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Frei, Frances X., and Amy C. Edmondson. "Influencing Customer Behavior in Service Operations." Harvard Business School Background Note 606-061, March 2006.
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