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  • All HBS Web  (644)
    • News  (126)
    • Research  (417)
    • Multimedia  (12)
  • Faculty Publications  (311)

Show Results For

  • All HBS Web  (644)
    • News  (126)
    • Research  (417)
    • Multimedia  (12)
  • Faculty Publications  (311)
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  • 2011
  • Working Paper

The Importance of Work Context in Organizational Learning from Error

By: Lucy H. MacPhail and Amy C. Edmondson
This paper examines the implications of work context for learning from errors in organizations. Prior research has shown that attitudes and behaviors related to error vary between groups within organizations but has not investigated or theorized the ways in which... View Details
Keywords: Judgments; Learning; Business Processes; Organizational Culture; Failure; Performance Improvement; Opportunities; Complexity
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MacPhail, Lucy H., and Amy C. Edmondson. "The Importance of Work Context in Organizational Learning from Error." Harvard Business School Working Paper, No. 11-074, January 2011.
  • April 2006 (Revised April 2008)
  • Teaching Note

YUM! Brands, Inc: A Corporate Do-Over (TN)

By: Frances X. Frei and Amy C. Edmondson
Keywords: Food and Beverage Industry
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Frei, Frances X., and Amy C. Edmondson. "YUM! Brands, Inc: A Corporate Do-Over (TN)." Harvard Business School Teaching Note 606-108, April 2006. (Revised April 2008.)
  • March 2003 (Revised March 2003)
  • Teaching Note

Intermountain Health Care (TN)

By: Richard M.J. Bohmer and Amy C. Edmondson
Teaching Note for (9-603-066). View Details
Keywords: Health Industry; Utah
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  • 2006
  • Working Paper

When Learning and Performance Are at Odds: Confronting the Tension

By: Sara J. Singer and Amy C. Edmondson
Citation
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Singer, Sara J., and Amy C. Edmondson. "When Learning and Performance Are at Odds: Confronting the Tension." Harvard Business School Working Paper, No. 07-032, November 2006.
  • 2002
  • Article

Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior

By: A. L. Tucker and Amy C. Edmondson
Keywords: Management; Health; Problems and Challenges; Behavior
Citation
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Tucker, A. L., and Amy C. Edmondson. "Managing Routine Exceptions: A Model of Nurse Problem Solving Behavior." Advances in Health Care Management 3 (2002): 87–113.
  • 2017
  • Chapter

Team Reflexivity and Innovation

By: Michaela C. Schippers, Michael A. West and Amy C. Edmondson
Citation
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Schippers, Michaela C., Michael A. West, and Amy C. Edmondson. "Team Reflexivity and Innovation." In The Wiley Blackwell Handbook of the Psychology of Team Working and Collaborative Processes, edited by Eduardo Salas, Ramon Rico, and Jonathan Passmore, 459–478. Hoboken, NJ: Wiley-Blackwell, 2017.
  • May 2007 (Revised May 2010)
  • Teaching Note

Leading Change at Simmons (TN) Case Series

By: Amy C. Edmondson and Tiziana E. Casciaro
Keywords: Leadership; Change
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Edmondson, Amy C., and Tiziana E. Casciaro. "Leading Change at Simmons (TN) Case Series." Harvard Business School Teaching Note 607-144, May 2007. (Revised May 2010.)
  • June 2006 (Revised March 2013)
  • Supplement

Phase Zero: Introducing New Services at IDEO (B)

By: Amy C. Edmondson and Kathryn S. Roloff
Keywords: Consulting Industry
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Edmondson, Amy C., and Kathryn S. Roloff. "Phase Zero: Introducing New Services at IDEO (B)." Harvard Business School Supplement 606-123, June 2006. (Revised March 2013.)
  • February 2003 (Revised March 2003)
  • Case

Large Scale Change at The WSSC

By: Amy C. Edmondson and Corey B. Hajim
Describes the organizational transformation occurring at the Washington Suburban Sanitary Commission (WSSC), a public utility. Faced with the possibility of privatization after decades of providing service in the absence of competition or performance pressures, the... View Details
Keywords: Organizational Change and Adaptation; Mission and Purpose; Change Management; Restructuring; Privatization; Resignation and Termination; Utilities Industry
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Edmondson, Amy C., and Corey B. Hajim. "Large Scale Change at The WSSC." Harvard Business School Case 603-056, February 2003. (Revised March 2003.)
  • 2005
  • Working Paper

No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations

By: James R. Detert and Amy C. Edmondson
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Detert, James R., and Amy C. Edmondson. "No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations." Harvard Business School Working Paper, No. 05-049, January 2005.
  • Winter 2020
  • Article

A Noble Purpose Alone Won't Transform Your Company: Leadership Behaviors That Nurture Interpersonal Collaboration Are the True Drivers of Change

By: Robert Cross, Amy C. Edmondson and Wendy Murphy
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Cross, Robert, Amy C. Edmondson, and Wendy Murphy. "A Noble Purpose Alone Won't Transform Your Company: Leadership Behaviors That Nurture Interpersonal Collaboration Are the True Drivers of Change." MIT Sloan Management Review 61, no. 2 (Winter 2020).
  • 2018
  • Chapter

The Strategic Imperative of Psychological Safety and Organizational Error Management

By: Amy C. Edmondson and Paul Verdin
Despite discussion in the management literature about agile organizations or learning organizations, many large organizations are top-down, slow to change, and fraught with obstacles to learning. We describe “strategy-as-learning” to contrast with the traditional... View Details
Keywords: Strategy; Learning; Safety; Organizational Culture; Performance Consistency
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Edmondson, Amy C., and Paul Verdin. "The Strategic Imperative of Psychological Safety and Organizational Error Management." In How Could this Happen? Managing Errors in Organizations, edited by Jan U. Hagen. Palgrave Macmillan, 2018.
  • May 2010 (Revised April 2012)
  • Teaching Note

Global Knowledge Management at Danone (TN) (A), (B) and (C)

By: Amy C. Edmondson and Natalie Kindred
Teaching Note for 608107. View Details
Keywords: Management Practices and Processes; Knowledge Management; Geographic Location; Time Management; Consumer Products Industry; France
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Edmondson, Amy C., and Natalie Kindred. "Global Knowledge Management at Danone (TN) (A), (B) and (C)." Harvard Business School Teaching Note 610-076, May 2010. (Revised April 2012.)
  • October 2003 (Revised October 2003)
  • Teaching Note

Electric Maze Exercise, The (TN)

By: Amy C. Edmondson and Hanna Rodriguez-Farrar
Teaching Note for (9-604-046). View Details
Keywords: Learning; Problems and Challenges; Social Psychology; Employees
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Edmondson, Amy C., and Hanna Rodriguez-Farrar. "Electric Maze Exercise, The (TN)." Harvard Business School Teaching Note 604-020, October 2003. (Revised October 2003.)
  • October 2002 (Revised December 2003)
  • Supplement

Group Process in the Challenger Launch Decision (C)

By: Amy C. Edmondson and Laura Feldman
Supplements the (A) case. View Details
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Edmondson, Amy C., and Laura Feldman. "Group Process in the Challenger Launch Decision (C)." Harvard Business School Supplement 603-072, October 2002. (Revised December 2003.)
  • 1997
  • Working Paper

From Organizational Learning to the Learning Organization

By: Amy C. Edmondson and Bertrand Moingeon
Citation
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Edmondson, Amy C., and Bertrand Moingeon. "From Organizational Learning to the Learning Organization." Harvard Business School Working Paper, No. 97-067, March 1997.
  • Article

No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success

By: Inga Carboni, Robert Cross and Amy C. Edmondson
Today’s organizations rely on networks of dynamic systems of “agile” teams to get work done. Teams are distributed, transient, and loosely bounded in service of responsiveness and innovation. The key to this new way of doing work is managing the networked ecosystem in... View Details
Keywords: Cross-functional Teams; Teams; Interviews; Leadership; Groups and Teams; Networks
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Carboni, Inga, Robert Cross, and Amy C. Edmondson. "No Team is an Island: How Leaders Shape Networked Ecosystems for Team Success." California Management Review 64, no. 1 (November 2021): 5–28.
  • May 2025 (Revised May 2025)
  • Case

Daiichi Sankyo: Steering a Global Organization

By: Tiona Zuzul, Amy C. Edmondson and Cat Huang
In the spring of 2023, Sunao Manabe, CEO of Daiichi Sankyo, reflected on a pivotal decision. A large Western pharmaceutical company had made a bid to partner with Daiichi Sankyo to develop the next three products in its oncology pipeline. Daiichi Sankyo, a 125-year old... View Details
Keywords: Strategy; Culture Change; Decision-making; Leadership; Culture; Innovation; Psychological Safety
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Zuzul, Tiona, Amy C. Edmondson, and Cat Huang. "Daiichi Sankyo: Steering a Global Organization." Harvard Business School Case 725-478, May 2025. (Revised May 2025.)
  • July–August 2013
  • Article

Leadership Lessons from the Chilean Mine Rescue

By: Faaiza Rashid, Amy C. Edmondson and Herman B. Leonard
Three years ago, when a cave-in at the San José mine in Chile trapped 33 men under 700,000 metric tons of rock, experts estimated the probability of getting them out alive at less than 1%. Yet, after spending a record 69 days underground, all 33 were hoisted up to... View Details
Keywords: Leadership; Crisis Management; Learning; Mining; Mining Industry; Chile
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Rashid, Faaiza, Amy C. Edmondson, and Herman B. Leonard. "Leadership Lessons from the Chilean Mine Rescue." Harvard Business Review 91, nos. 7/8 (July–August 2013): 113–119.
  • 2011
  • Chapter

Teams and Team Effectiveness in Health Services Organizations

By: Bruce J. Fried, Sharon Topping and Amy C. Edmondson
Keywords: Groups and Teams; Performance Effectiveness; Health; Health Industry
Citation
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Fried, Bruce J., Sharon Topping, and Amy C. Edmondson. "Teams and Team Effectiveness in Health Services Organizations." In Shortell and Kaluzny's Health Care Management: Organization Design and Behavior. 6th ed., edited by Lawton Burnes, Elizabeth Bradley, and Bryan Weiner. Clifton Park, NY: Delmar Cengage Learning, 2011.
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