Filter Results:
(616)
Show Results For
- All HBS Web
(616)
- People (1)
- News (153)
- Research (405)
- Events (2)
- Multimedia (10)
- Faculty Publications (260)
Show Results For
- All HBS Web
(616)
- People (1)
- News (153)
- Research (405)
- Events (2)
- Multimedia (10)
- Faculty Publications (260)
- Web
Business History - Faculty & Research
of a business dilemma in which Latam Airlines considers re-entering the Argentinian market. Keywords: Business History ; Business and Government Relations ; Corporate Strategy ; Transformation ; Economy ; Air Transportation ; Air... View Details
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
of their trustworthiness at the bargaining table. 1. Speak their language Some years ago, an airline that was seeking to go high-tech with its ticketing process invited a number of consulting firms to bid on the project. At the kickoff... View Details
Keywords: by Deepak Malhotra
- Person Page
Positions
dollarDEX (1998-2007)
Retired chief executive, non-executive chairman
One of world's top 30 in online finance (Institutional Investor, March 2003). Wealth management firm in Asia, and has... View Details
- 20 Dec 2022
- Op-Ed
Employee Feedback: The Key to Retention During the Great Resignation
accountable to senior management for employing the process regularly, and second, rewarding those who do with recognition and promotion. That is exactly what Southwest Airlines and Johnson & Johnson have done for decades. Of course,... View Details
Keywords: by Michael Beer
- 27 Jan 2023
- Op-Ed
Have We Lost Sight of Integrity?
the NTSB later flagged for omitting pivotal facts, Boeing said that its customers “have our assurance that the 737 MAX is as safe as any airplane that has ever flown the skies.” Just five months later, another 737 MAX—Ethiopian Airlines... View Details
Keywords: by Bill George
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
business model for small independents is often elusive. So when a crisis of the magnitude of the COVID-19 global pandemic forces restaurants to close, and their revenue drops to zero overnight, things get particularly dire. Unlike the oligopolistic View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
about meeting customer expectations, providing value, or generating good functionality. Instead, they are more often about encountering an unexpected problem: A consumer heads to an Apple store with a broken iPhone. An airline customer... View Details
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
has dropped sharply—they must find new markets to grow. Hence, American, Delta, and United Airlines are now employing airplanes previously targeted for passengers to fulfill cargo deliveries. For some firms, their products or services are... View Details
- Web
Winners & Runners-Up | New Venture Competition
one-stop on-online travel portal (similar to orbitz), which through the strength of its relationships with airline and hotel partners, will offer a wide range of travel-related services. Business Track, 2004 Extend Fertility Christy Jones... View Details
- 01 Oct 1999
- News
Eight Among Many: Alfred A. Checchi
Al Checchi's record of achievement - particularly his turnaround of Northwest Airlines - is usually attributed to his brilliance and financial acumen. Often overlooked is how family heritage and twists of fate have played a role in his... View Details
Keywords: Garry Emmons
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
inclusively." One of the stories that I included in my book Rebel Talent was about the airline pilot Captain “Sully” Sullenberger, who lost power in both jet engines over the Hudson River shortly after taking off from New York City. He... View Details
Keywords: by Jen McFarland Flint
- 09 Mar 2022
- Research & Ideas
War in Ukraine: Soaring Gas Prices and the Return of Stagflation?
multinational firms from IKEA to Netflix have curtailed or suspended operations in the country, and many airlines and shipping companies have severed links connecting people and goods, as western nations impose tough sanctions and... View Details
W. Earl Sasser
Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details
William E. Fruhan
Professor WILLIAM E. FRUHAN, JR. is George E. Bates Professor, Emeritus at the Harvard Business School. He received his BS degree from Yale University, and his MBA and DBA degrees from Harvard University. He has served as Senior Associate Dean and Director of... View Details
- 19 Jan 2024
- News
The Values and Virtues of a Quick Fix
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. Speed has gotten a pretty bad rap, says Anne Morriss (MBA 2004). The Silicon Valley mantra of moving fast and breaking things has led to waves of high-profile... View Details
- 24 May 2018
- Research & Ideas
Distance Still Matters in Business, Despite the Internet
auto assembly, which shaped Detroit, while it also altered the pricing of airline tickets, which had big consequences for the headquarters of major air carriers, such as Chicago and Dallas and Atlanta. To give one more example, the... View Details
Keywords: by Sean Silverthorne; Transportation; Telecommunications; Shipping; Publishing; Technology
- Web
The 20th Century Zeitgeist - Leadership
door for conglomerate business model Influence: Medium-High 70 1970 s 19 Deregulation of oil and airline industries New energy policies and programs Stagflation cripples economy Environmental protection weakened Price controls Influence:... View Details
- 14 Mar 2023
- Blog Post
How I Spent My 2+2 Deferral: Dyllan Muller
at the intersection of science and business, but this vision no longer excited me quite as much as before. What really excited me now? The prospect of a career in the airline industry. This might seem like an odd pivot but travelling to... View Details
- 11 Mar 2024
- News
In Harmony
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, my name is Julia Hanna; I’m an associate editor at the HBS Alumni Bulletin. Last November I flew to Seoul, South Korea to interview Michael Kim (MBA 1990) of MBK Partners. Often referred to as one of... View Details
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
connecting passengers. The system allows airport and airline officials to address likely bottlenecks before the security or immigration queues back up, and identify passengers at risk of missing connecting flights. Using real-time data... View Details