Value Capture - Publications - Faculty & Research

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market... View Details

Keywords: by Robert S. Kaplan

19 Apr 2004
Research & Ideas

Birth of the American Salesman

worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other... View Details

Keywords: by Laura Linard

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

judge [them] and these judgments are likely to vary widely and depend on the stakeholders' independent values and goals." [ ] It is with some frustration that we have not had much to say about how effective leaders of innovation do... View Details

Keywords: by Martha Lagace; Education

04 Feb 2002
Research & Ideas

How a Juicy Brand Came Back to Life

lose $1.4 billion in value under Quaker's stewardship in just four years? How did Triarc restore most of that value in less than three years? What did Triarc do with such apparently effortless grace that... View Details

Keywords: by John Deighton; Food & Beverage

30 Nov 2022
Research & Ideas

Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay

Employers are dangling all sorts of sparkling lures to capture hot job candidates in the battle for top talent: Generous compensation. Stock options. Lofty titles. But Harvard Business School research suggests that many companies fail to... View Details

Keywords: by Sean Silverthorne

17 Jan 2011
Research & Ideas

Being the Boss

assumptions, and values as well. Authority cannot compel such change. Your Formal Authority Is Less Likely to Elicit People's Knowledge and Insight Every individual in an organization possesses knowledge, skills, and new ideas of... View Details

Keywords: by Carmen Nobel

11 Jul 2019
Sharpening Your Skills

Deconstructing 'Customer Experience'

evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details

Keywords: by Sean Silverthorne; Retail; Service

07 Apr 2009
First Look

First Look: April 7, 2009

would have otherwise been undertaken at home. These two tempting claims are found to have limited, if any, systematic support. Instead, modern welfare norms that capture the nature of multinational firm activity recommend a move toward... View Details

Keywords: Martha Lagace

11 Apr 2012
Research & Ideas

The High Risks of Short-Term Management

short horizon and the volatility of their stock, this does not apply to the association between short-termism and cost of capital. We interpret this as evidence that our short-termism measure captures a dimension of non-diversifiable risk... View Details

Keywords: by Sean Silverthorne; Financial Services

Web

Demonstration Policy | About

respect. All members of the HBS community, in joining it, agree to integrate the values of: Respect for the rights, differences, and dignity of others, Honesty and integrity in dealing with all members of the community, and Accountability... View Details

Web

Research - Health Care

kickbacks that induce utilization, but they are commonly used by... July 24, 2024 Article Providing Value and Equity in Medicare's Dementia Care Is a Must By: Susanna Gallani and Lidia Moura June 2024 Article Enhancing View Details

01 Sep 2023
News

Research Brief: Making Way for Moonshots

Josh Krieger (Courtesy subject) Josh Krieger (Courtesy subject) Many innovations in modern medicine have come about due to cutting-edge drugs—advances that required both a scientific leap and a willingness to take risks. And while most pharmaceutical companies would... View Details

Keywords: Jen McFarland Flint

Web

Social Progress Imperative - Institute For Strategy And Competitiveness

Delivery Project The Institute for Cancer Care Innovation MOC Network ICIC U.S. Cluster Mapping Project U.S. Competitiveness Project FSG Shared Value Initiative Social Progress Imperative AllWorld Network Social Progress Imperative Social... View Details

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

expected to generate social value in addition to profit. As a result, they also increasingly face the distinct challenge of pursuing social and financial goals at the same time. Social enterprises have a great deal of experience dealing... View Details

Keywords: Dina Gerdeman

Web

Winners & Runners-Up | New Venture Competition

software application and platform components that will enable value-added services to be deployed on wireless local area networks. Realtime Ops Lori Frutkin Brent Hodges Brian Reh Stephen Moret Business Track Runner-Up RealtimeOps uses wireless infrastructure to View Details

30 Nov 2018
Blog Post

8 Reasons the Section Experience is the Best Part About HBS

and out of case method learning. #2: Flag Ceremony Every November, each section hosts a Flag Ceremony. We hang flags against the back wall, each representing a country where a student calls home. While we have culture nights as a section throughout the year, this... View Details

28 Jan 2020
Book

Advanced Leadership Requires More Than Outside-The-Box Thinking

uses examples and stories from dozens of high-performing managers and entrepreneurs. Is there one person, one quote, that you think most brilliantly captures the spirit of Think Outside the Building? Kanter: Doug Rauch, former president... View Details

Keywords: by Sean Silverthorne

11 Nov 2014
First Look

First Look: November 11

the only solutions are to either recouple activities or rebalance to create and capture value (i.e., revenues) from both activities separately. Here, digital technologies can be seen as an instrument that... View Details

Keywords: Sean Silverthorne

Web

Five Ways to Rethink Your Job Description - Recruiting

descriptions that captures their culture, conveys what makes them unique, and describe the practical details of the role. Here are five points to reconsider when writing your job description to make it stand out from the crowd. When you... View Details

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

Stage 1, the CEO leads the change agenda and drives it from the top to reinforce the mission, values and vision. Leadership sets the ambitious vision and stretch targets. In Stage 2, the executive leader validates the strategy map as an... View Details

Keywords: by Martha Lagace

Publications