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    • All HBS Web  (2,253)
      • Faculty Publications  (426)

      TrustRemove Trust →

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      • Article

      How Bigger Dividends Build Trust

      By: Joseph B. Fuller
      Citation
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      Fuller, Joseph B. "How Bigger Dividends Build Trust." Financial Times (October 7, 2003).
      • September 2003
      • Article

      Attributions of Trust and the Calculus of Reciprocity

      By: Madan M. Pillutla, Deepak Malhotra and J. Keith Murnighan
      Keywords: Trust
      Citation
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      Pillutla, Madan M., Deepak Malhotra, and J. Keith Murnighan. "Attributions of Trust and the Calculus of Reciprocity." Journal of Experimental Social Psychology 39, no. 5 (September 2003): 448–455.
      • 3 Mar 2003
      • Lecture

      What Must Asset Managers and Plan Sponsors Do to Win Back Public Trust?" Panelist. "Corporate Funds Roundtable

      By: Lynn S. Paine
      Keywords: Management; Trust; Finance
      Citation
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      Paine, Lynn S. What Must Asset Managers and Plan Sponsors Do to Win Back Public Trust?" Panelist. "Corporate Funds Roundtable. Lecture at the Institutional Investor Institute Corporate Funds Roundtable, Washington, DC, March 3, 2003.
      • 04 Feb 2003
      • Keynote Speech

      Preserving Public Trust in Private Enterprise: Is Reform Necessary?

      By: Lynn S. Paine
      Keywords: Trust; Private Ownership; Governing Rules, Regulations, and Reforms
      Citation
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      Paine, Lynn S. "Preserving Public Trust in Private Enterprise: Is Reform Necessary?" Harvard Business School Club of Greater New York, Harvard Business School Club of Greater New York, New York, NY, February 04, 2003.
      • 2003
      • Keynote Speech

      Interorganizational Trust

      By: Ranjay Gulati
      Citation
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      Gulati, Ranjay. "Interorganizational Trust." Workshop on Trust Within and Between Organizations, European Institute for Advanced Studies in Management, Amsterdam, Holland, 2003.
      • 13 Dec 2002
      • Keynote Speech

      Preserving Public Trust in Private Enterprise: Is Reform Necessary?

      By: Lynn S. Paine
      Keywords: Trust; Private Ownership; Governing Rules, Regulations, and Reforms
      Citation
      Related
      Paine, Lynn S. "Preserving Public Trust in Private Enterprise: Is Reform Necessary?" Asia Society, Hong Kong, December 13, 2002.
      • December 2002 (Revised February 2003)
      • Case

      Broken Trust: Role of Professionals in the Enron Debacle

      By: Ashish Nanda
      Discusses the role of professionals in the Enron debacle. Argues that professionals failed to prevent or predict Enron's collapse because of the conflicts of interest they faced. Concludes with observations on management and regulation of conflicts of interest facing... View Details
      Keywords: Conflict of Interests; Trust; Management Teams; Energy Industry
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      Nanda, Ashish. "Broken Trust: Role of Professionals in the Enron Debacle." Harvard Business School Case 903-084, December 2002. (Revised February 2003.)
      • 2002
      • Report

      Conference Board Commission on Public Trust and Private Enterprise

      By: Lynn S. Paine and other contributors
      Keywords: Business Ventures; Trust; Private Sector
      Citation
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      Paine, Lynn S., and other contributors. "Conference Board Commission on Public Trust and Private Enterprise." Report, Conference Board, November 2002.
      • September 2002
      • Article

      The Effects of Contracts on Interpersonal Trust

      By: Deepak Malhotra and J. Keith Murnighan
      Keywords: Contracts; Trust
      Citation
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      Malhotra, Deepak, and J. Keith Murnighan. "The Effects of Contracts on Interpersonal Trust." Administrative Science Quarterly 47, no. 3 (September 2002): 534–559.
      • February 2002 (Revised March 2010)
      • Case

      Mondragon Corporacion Cooperativa (MCC)

      By: Ramon Casadesus-Masanell and Tarun Khanna
      Mondragon Corp. Cooperativa (MCC) is a conglomerate of more than 100 cooperatives in Basque Country, Spain. From 1996, MCC has pursued an internationalization strategy. As the company goes global, MCC's business model, based on trust and social involvement, seems to be... View Details
      Keywords: Business Conglomerates; Business Model; Global Strategy; Cooperative Ownership; Trust; Spain; Basque Provinces
      Citation
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      Casadesus-Masanell, Ramon, and Tarun Khanna. "Mondragon Corporacion Cooperativa (MCC)." Harvard Business School Case 702-457, February 2002. (Revised March 2010.)
      • January 2002
      • Case

      Intrinsix: Managing Growth at an Electronic Design Service Company

      By: H. Kent Bowen and Courtney Purrington
      Intrinsix is a 15-year-old semiconductor design services company that wants to continue its growth and market reach and appears to be ready for an initial public offering (IPO). This case leads up to this strategic decision point by tracing the growth of Intrinsix from... View Details
      Keywords: Decisions; Initial Public Offering; Growth Management; Management Analysis, Tools, and Techniques; Management Style; Marketing Strategy; Problems and Challenges; Competitive Strategy; Electronics Industry
      Citation
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      Bowen, H. Kent, and Courtney Purrington. "Intrinsix: Managing Growth at an Electronic Design Service Company." Harvard Business School Case 602-067, January 2002.
      • August 2001 (Revised September 2005)
      • Case

      eBay (A): The Customer Marketplace

      By: Frances X. Frei and Hanna Rodriguez-Farrar
      eBay, the popular Internet-based consumer-to-consumer marketplace, has recently become attractive to corporate customers. According to a vocal subset of eBay customers, the company has lost its way and is set to forsake its traditional business. Told from the... View Details
      Keywords: Customers; Multi-Sided Platforms; Problems and Challenges; Opportunities; Trust; Internet; Web Services Industry
      Citation
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      Frei, Frances X., and Hanna Rodriguez-Farrar. "eBay (A): The Customer Marketplace." Harvard Business School Case 602-071, August 2001. (Revised September 2005.)
      • 2001
      • Book

      Brand New: How Entrepreneurs Earned Consumers' Trust From Wedgwood to Dell

      By: Nancy F. Koehn
      Keywords: Customer Focus and Relationships
      Citation
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      Koehn, Nancy F. Brand New: How Entrepreneurs Earned Consumers' Trust From Wedgwood to Dell. Boston: Harvard Business School Press, 2001.
      • February 2001 (Revised October 2002)
      • Background Note

      Entrepreneurial History: A Conceptual Overview

      By: Nancy F. Koehn
      Analyzes HBS cases on five entrepreneurs and the companies they built: Josiah Wedgwood, Henry Heinz, Marshall Field, Howard Schultz of Starbucks, and Michael Dell. These five cases and their accompanying teaching notes comprise a course module on entrepreneurial... View Details
      Keywords: Transition; Demand and Consumers; Competition; Business History; Entrepreneurship; Customer Focus and Relationships; Business Strategy; Society
      Citation
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      Koehn, Nancy F. "Entrepreneurial History: A Conceptual Overview." Harvard Business School Background Note 801-368, February 2001. (Revised October 2002.)
      • 2001
      • Conference Presentation

      Trust in Business-to-Business Relationships: Combining Social and Electronic Networks

      By: Ranjay Gulati
      Citation
      Related
      Gulati, Ranjay. "Trust in Business-to-Business Relationships: Combining Social and Electronic Networks." Paper presented at the Academy of Management Annual Meeting, Washington, DC, 2001.
      • 2000
      • Chapter

      Leadership, Ethics, and Organizational Integrity: Time for a New Credo

      By: L. S. Paine
      Keywords: Leadership; Ethics; Trust; Organizations
      Citation
      Related
      Paine, L. S. "Leadership, Ethics, and Organizational Integrity: Time for a New Credo." In Ethics in Business Leadership: Facing the Challenges of the 21st Century, edited by Domenec Mele. Ediciones Universidad de Navarra, S.A. (EUNSA), 2000, Spanish ed.
      • October 2000 (Revised March 2001)
      • Case

      BizRate.com

      By: Youngme E. Moon
      BizRate is a market research firm that collects point-of-purchase customer feedback data from retailing merchants. It then makes its findings available to consumers in the form of "BizRate star ratings," which are displayed on its website. To date, its primary revenue... View Details
      Keywords: Business Education; Marketing Channels; Internet and the Web; Customer Relationship Management; Trust; Business Model; Marketing Strategy; Internet and the Web; Business Divisions; Debates; Retail Industry
      Citation
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      Moon, Youngme E. "BizRate.com." Harvard Business School Case 501-024, October 2000. (Revised March 2001.)
      • April 2000
      • Article

      The Fable of Fisher Body

      By: Ramon Casadesus-Masanell and Daniel F. Spulber
      General Motors' (GM) acquisition of Fisher Body is the classic example of market failure in the literature on contracts and the theory of the firm. According to the standard account, GM merged vertically with Fisher Body in 1926, a maker of auto bodies, because of... View Details
      Keywords: Mergers and Acquisitions; Failure; Contracts; Vertical Integration; Market Transactions; Investment; Trust; Production; Assets; Supply Chain; Opportunities; Technology; Auto Industry
      Citation
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      Read Now
      Related
      Casadesus-Masanell, Ramon, and Daniel F. Spulber. "The Fable of Fisher Body." Journal of Law & Economics 43, no. 1 (April 2000): 67–104.
      • 05 Nov 1999
      • Keynote Speech

      Leadership, Ethics and Organizational Integrity: Time for a New Credo." Speaker. "9th Colloquium on Business and Economics Ethics

      By: Lynn S. Paine
      Keywords: Leadership; Ethics; Organizations; Trust
      Citation
      Related
      Paine, Lynn S. Leadership, Ethics and Organizational Integrity: Time for a New Credo." Speaker. "9th Colloquium on Business and Economics Ethics. Colloquium on Business and Economics Ethics, Universidad de Navarra, Instituto de Estudios Superiores de la Empresa (IESE), Barcelona, Spain, November 05, 1999.
      • 1999
      • Chapter

      Can Public Trust in Nonprofits and Governments Be Restored?

      By: R. E. Herzlinger
      Keywords: Trust; Nonprofit Organizations; Government and Politics
      Citation
      Related
      Herzlinger, R. E. "Can Public Trust in Nonprofits and Governments Be Restored?" In Harvard Business Review on Nonprofits. Boston, MA: Harvard Business School Press, 1999.
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