Travel - Publications - Faculty & Research

25 Oct 2016
First Look

October 25, 2016

outlet store use. Consumers who shop at outlet stores also do not differ significantly from those who shop at regular stores in terms of income. I use a structural demand model to show that consumers are segmented according to their sensitivity to View Details

Keywords: Sean Silverthorne

27 Nov 2006
Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

Harvard Business School professors often travel into the field to conduct business research, but it's a safe bet none have had the experience of Professor Robin Ely. She and coauthor Debra Meyerson of Stanford University took helicopter... View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

09 Jan 2014
Research & Ideas

Excerpt: ’Fortune Tellers’

predictions. Some forecasters built sales forces to travel from office to office in lower Manhattan or in Boston and Chicago. Others sent their representatives to Rotary Clubs and churches in smaller cities and towns to give lectures.... View Details

Keywords: by Walter A. Friedman

February 2014 (Revised August 2014)
Case

The Michelin Restaurant Guide: Charting a New Course

By: Mukti Khaire, Elena Corsi and Jerome Lenhardt

Created in 1900 by the tire manufacturer Michelin, the Michelin Restaurant Guide was widely considered the international benchmark of food rating, and, by 2013, boasted paper editions in 23 countries, and had recently expanded to the United States and Asia. Paper sales... View Details

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The Business of Aesthetics is a new course for second-year students who are considering careers in sectors and companies whose long-term financial value is built on their ability to deliver aesthetic value. Such companies are rewarded not only for eliciting a high... View Details

Keywords: Aesthetics; Luxury Goods; Retail; Consumer Goods; Design; Creativity; Consumer Behavior; Brand Building; Experience Goods; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry

30 May 2018
What Do You Think?

Should Intellectual Property be Protected in International Trade?

the US, for example, travel and creation of intellectual property provide massive positive trade balances. Innovation, and the intellectual property that it creates, provide the lifeblood for the world’s centers of creativity. Regulating... View Details

Keywords: by James Heskett; Technology

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

maintains that the impact on consumers is complex. Sometimes consumers are winners and sometimes losers. And sometimes they're both, as in the case of lower prices for air travel of inferior quality "on many dimensions." In... View Details

Keywords: by James Heskett

24 May 2004
Research & Ideas

The Watsons: IBM’s Troubled Legacy

organization is in recognition of the part played by art in industry and its importance to industry in broadening the horizons of culture and influencing the needs and desires of the people of every country. Whatever that might mean. This collection View Details

Keywords: by Richard S. Tedlow

31 May 2023
Research & Ideas

With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines

method to plot when enough bikes are needed to cut congestion or improve bike traffic flow. The next step, Ascarza says, may be to study how people who are traveling as part of a routine would respond differently to policy... View Details

Keywords: by Rachel Layne; Transportation

11 May 2015
Research & Ideas

A Road Map to Fix America’s Transportation Infrastructure

Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details

Keywords: by Dina Gerdeman; Transportation

02 Jan 2020
Op-Ed

Medicare for All or Public Option: Can Either Heal Health Care?

recently when it sent an enrollee to Cancun, Mexico, for an orthopedic procedure, covering all of the patient’s travel and out-of-pocket expenses. The company paid an American surgeon three times Medicare’s rate to perform the procedure... View Details

Keywords: by Regina E. Herzlinger and James Wallace; Health; Public Administration

26 Aug 2013
Lessons from the Classroom

Built for Global Competition from the Start

cross-border roaming), but it had also lowered the potential diversification benefits that many students highlighted as a key Celtel advantage when operating in Africa. Another LGV case centers on 2011 HBS alum Rebeca Minguela's model for Blink Booking, a website based... View Details

Keywords: by Kim Girard; Education

12 Nov 2018
Research & Ideas

'Always On' Isn't Always Best for Team Decision-Making

But technology has changed all that. “These always-on technologies mean that we’re always in constant interaction with others. We wanted to see if that is a good thing.” They spent a year compiling data from 600 small groups, running multiple sessions of the View Details

Keywords: by Roberta Holland

16 Feb 2012
Op-Ed

Nitin Nohria: Why US Competitiveness Matters

from the perspective of smart people looking in. When it comes to understanding the state of American competitiveness, I often find that the sharpest insights come from the individuals I meet when I travel abroad. On a recent trip to... View Details

Keywords: by Nitin Nohria

05 Jul 2004
What Do You Think?

Work-Life: Is Productivity in the Balance?

in that country. And James Trantham commented that "I noticed while traveling and working in countries in both Eastern and Western Europe ... that this debate is everywhere." To what degree has technology changed all of this... View Details

Keywords: by James Heskett

26 May 2003
Research & Ideas

Corporate Transparency Improves For Foreign Firms in U.S. Markets

equity or direct investment in the company's home country and labor market interactions evidenced by business travel from the home country to the U.S follow U.S.-style disclosure practices. There is mixed evidence that a company's exports... View Details

Keywords: by Cynthia Churchwell

13 Jan 2014
Research & Ideas

How Government Can Restore the Faith of Citizens

research , Buell and Norton had experimented with customer satisfaction in travel and dating websites. They found that when these sites visually showed the effort being exerted by the site during searches or transactions, customers were... View Details

Keywords: by Michael Blanding

03 Mar 2010
What Do You Think?

To What Degree Does “Identity” Affect Economic Performance?

country in the 1980s even if it meant weeks of travel and significant strains on their personal lives. They were doing it in part as a personal sacrifice in pursuit of national goals for a better life for future generations of South... View Details

Keywords: by Jim Heskett

24 Jul 2000
Research & Ideas

Linking the Globe: The Role of Media and Communications

he said, for a number of reasons. First, the 'Net removes the "tyranny of distance." "Life is not limited by national boundaries on the Internet, nor is it limited by how far a van can travel in the night to deliver a... View Details

Keywords: by Kenneth Liss; Information; Publishing; Journalism & News; Media & Broadcasting

07 May 2018
Research & Ideas

Why Online Retailers Should Hide Their Best Discounts

walking to the back of the store, and just how willing customers would be to go deeper into a website to find a better price.” In previous work, Ngwe has shown that outlet stores function much like the proverbial bargain bin, requiring extra effort for customers to... View Details

Keywords: by Michael Blanding; Retail

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