Publications

January 2010 (Revised March 2013)
Case

HubSpot: Lower Churn through Greater CHI

By: F. Asis Martinez Jerez, Thomas Steenburgh, Jill Avery and Lisa Brem

HubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the... View Details

Keywords: Business Startups; Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Forecasting and Prediction; Consumer Behavior; Happiness; Consulting Industry

01 Apr 2001
News

Hit Radio Show and HBS Alumni Help Young Classical Musicians

Slavet, a nonprofit arts entrepreneur and partner in a real estate development and management firm. “But we want to be more than that. Through our radio show, Web site,... View Details

Keywords: Arts, Entertainment; Broadcasting (except Internet); Information

05 Nov 2007
What Do You Think?

Why Is Succession So Badly Managed?

institutionalize the idea of regular face time between employees and their managers once-removed (that) high potentials 'suddenly appear' So in the case of the board, they should be accountable for assessing potential View Details

Keywords: Re: James L. Heskett

20 Oct 2022
News

Lebanon Alumni Host US Ambassador for Dinner and Discussion

discussions, US AID programs, and assistance to the Lebanese Armed Forces. She also expressed support for a speedy agreement with the IMF, and called for Lebanon’s political leaders to take urgent action to... View Details

Keywords: Margie Kelley

July 2002 (Revised October 2002)
Case

Cirque du Soleil

By: Thomas J. DeLong and Vineeta Vijayaraghavan

Retaining talent is an issue for any company whose success relies on the creativity and excellence of its employees. This is especially true for Cirque du Soleil, the spectacularly successful "circus without animals," whose 2,100 employees include 500 artists--mimes,... View Details

Keywords: Retention; Employee Relationship Management; Business Strategy; Talent and Talent Management; Organizational Culture; Entertainment and Recreation Industry

30 Mar 2003
Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

recognition, and involvement of top management in the hiring and retention decisions regarding large numbers of managers. Many organizations don't know the profitability of... View Details

Keywords: by Manda Mahoney

25 Jan 2019
Blog Post

Not Waiting for Progress: Diversity and Inclusion in the Film Industry

corporate world, Diamond recognized an opportunity “to add to the texture of a village of creative artists who have the power to influence a huge global audience.” A year later, with Blackhouse cofounders Ryan Tarpley and Carol Ann Shine,... View Details

April 2011 (Revised July 2011)
Case

Renewing GE: The Africa Project (A)

By: David A. Thomas and Stephanie J. Creary

This case profiles the evolution of General Electric's African American Form (AAF), an employee affinity group, and its efforts to increase the company's involvement in Africa. The AAF formed in 1991 to help advance GE's recruitment, retention and development of black... View Details

Keywords: Diversity; Global Strategy; Multinational Firms and Management; Employees; Employee Relationship Management; Corporate Social Responsibility and Impact; Corporate Strategy; Expansion; Africa; United States

Web

Leadership Execution and Action Planning (LEAP) - Course Catalog

stumble when tasked with closing the gap between a desired end-state and executing an action plan. LEAP is designed to give students pattern recognition and practice in View Details

29 Jan 2025
Podcast

Positive prompts: Sal Khan on AI in the classroom and beyond

Will the technology democratize access to world-class education or increase inequality? Khan's journey from highly informed skeptic to champion of ethical AI. The HBS graduate and Khan Academy founder explains his nonprofit's pioneering strategy. Also, workforce... View Details

26 Feb 2025
Podcast

David Deming on workforce shifts and the future of college

AI's early impact on the labor market: Are claims of revolutionary change overblown? The Harvard economist presents the long view on technological disruption and updates the post-secondary picture. View Details

17 Jan 2017
Blog Post

2017 Harvard Startup Fair

Are you a startup looking for talent? For the seventh straight year, Harvard is hosting the Startup Career Fair to showcase innovative startups developing diverse new products and ideas. This Fair is a... View Details

Keywords: All Industries

11 Sep 2024
Podcast

Help Wanted: Workforce boards face greater demands and more strings

With legislative changes looming, federally funded boards must juggle the demands of workforce training, economic development, and long-term systemic goals while ensuring accountability to both local communities and federal oversight. Brad Turner-Little, President and... View Details

March 2023 (Revised March 2025)
Case

Accelerating AI Adoption in the U.S. Air Force

By: Maria P. Roche and Alexander Farrow

In August 2022, the Pentagon tasked U.S. Air Force Captain Victor Lopez to launch a new office for AFWERX, an Air Force innovation unit that leveraged commercial developers and military talent to acquire advanced technologies. This task was particularly arduous because... View Details

Keywords: Technological Innovation; Organizational Design; AI and Machine Learning; Adoption; Technology Adoption; United States

January 2009
Journal Article

The Fiscal Impact of High-skilled Emigration: Flows of Indians to the U.S.

By: Mihir Desai, D. Kapur, J. McHale and K Rogers

Easing immigration restrictions for the highly skilled in developed countries portends a future of increased human capital outflows from developing countries. The myriad consequences of these developments for developing countries include the direct loss of the fiscal... View Details

Keywords: Talent and Talent Management; Diasporas; Developing Countries and Economies; Taxation; Compensation and Benefits; Human Capital; Mathematical Methods; India; United States