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  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

components—culture, systems and structures, resources, and mechanisms for managing stakeholders and the external environment—reinforce one another and support the implementation of the strategy across schools. When View Details
Keywords: Sean Silverthorne
  • 15 Nov 2016
  • First Look

November 15, 2016

employee departure rates in stores where the manager is likely to be more informed than headquarters (e.g., in stores that are far from headquarters or that serve repeat... View Details
Keywords: Sean Silverthorne
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

but in many other countries also. Its early "localization" policies opened up the most senior positions within operating companies to nationals, enabling Unilever to tap high-quality staff all over the world. Unilever View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 07 Dec 2021
  • Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

Middle management used to be the place where careers stalled, but the COVID-19 pandemic has turned that notion on its head. In fact, mid-level leaders possess more agency now than at any other time View Details
Keywords: by Hise Gibson and Shawnette Rochelle
  • Web

Employment Data Trends

12% 10% 11% Brand Management <1% <1% 2% <1% 1% General Marketing 2% 3% <1% <1% <1% Product Management 9% 7% 10% 8% 8% Sales 1% <1% <1% <1% <1% Other Marketing <1% 0% 0% <1% 1% View Details
  • 23 Apr 2007
  • Research & Ideas

Are Great Teams Less Productive?

through better knowledge and understanding. To better understand this, I've conducted research in settings ranging from the front lines of healthcare delivery to the management boardroom. Through these... View Details
Keywords: by Sarah Jane Gilbert
  • 25 Feb 2014
  • First Look

First Look: February 25

purchase intent while the latter is not. Publisher's link: http://www.affdex.com/assets/Entertainment-effects-on-Purchase-Funnel.pdf August 2013 Columbia FDI Perspectives Government-held Equity in Foreign... View Details
Keywords: Sean Silverthorne
  • 11 Mar 2019
  • Research & Ideas

Branding Sells Cereal, Handbags, and Vacations. Can It Sell a Country?

overcome decades of TV footage of soldiers and tanks that linger in the mind. To Harvard Business School marketing professor Elie Ofek, it’s more proof that influencing long-held perceptions about a region requires more View Details
Keywords: by Danielle Kost; Tourism
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

insiders strategically sell shares prior to the disclosure of goodwill impairment losses. We provide evidence that insiders of goodwill impairment firms engage in abnormal selling of their shares quarters... View Details
Keywords: Martha Lagace
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

market-type dispersion by decentralizing operations from headquarters to their stores, and, to a weaker extent, by providing higher variable pay to their store managers. Placing the Normative Logics of Accountability in 'Thick' View Details
Keywords: Martha Lagace
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 05 Jul 2006
  • What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

and Street expectations I'll take the manager with his nose deep in a book any day." Akram Boutros, along with many others, argued for balance in our assessment of the... View Details
Keywords: by James Heskett
  • December 2006 (Revised February 2007)
  • Case

Opportunity International: Measurement and Mission

By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter
After a "first career" in business, HBS graduate Christopher Crane becomes CEO of a worldwide microfinance network. The organization's twin challenges are: 1) developing metrics to give it an accurate picture of its situation and impacts, and 2) generating rapid... View Details
Keywords: Microfinance; Measurement and Metrics; Problems and Challenges; Growth and Development Strategy; Business and Stakeholder Relations; Business Model; Nonprofit Organizations; Philanthropy and Charitable Giving; Financial Services Industry
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  • 01 Dec 2023
  • News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on... View Details
Keywords: Dan Morrell; Photos by Sarah Wilson
  • 02 Jun 2010
  • First Look

First Look: June 2

the parties. Thus, even after controlling for various attributes of the exchange relationship and the dispute, the choice of contracting structure has important strategic implications. The Globe: The China Rules: A Practical Guide for... View Details
Keywords: Martha Lagace
  • 01 Jun 2016
  • What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

cannot change culture just by making speeches and waving a wand. You need concrete changes in rewards, job assignments, and other measurements.” A contrasting perspective is that culture—shared views of “how... View Details
Keywords: by James L. Heskett
  • Blog

Inside the Learning: The Impact of a Personal Case

Every executive who applies to the HBS Advanced Management Program (AMP) is likely facing some business challenges that keep them up at night. Issues on their mind might be anything from a tough strategic... View Details
  • Web

About - Global

been a leader in developing field-based research for management education around the world. 2022 Senior Researcher hired in Nairobi to provide research support for the Africa... View Details
  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

take shape in the past 20 years. In particular, the publication of Teece and Pisano (1994, Industrial and Corporate Change, 3(3), 537–556), Teece et al. (1997, Strategic View Details
Keywords: Sean Silverthorne
  • Web

Online Business Courses & Certifications | HBS Online

Featured Program 7 Courses Credential of Leadership, Impact, and Management in Business (CLIMB) CLIMB enables new and experienced leaders to ignite their careers with a combination of vital and... View Details