Strategic Interaction - Publications - Faculty & Research

01 Dec 2016
News

Takeaways

single interaction you have with a person, no matter how small, is an opportunity to be a leader.” —Linda El Awar (MBA 2007), Graduating from Google: Leadership Lessons “A fable can get colleagues to have discussions that are less... View Details

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Leadership with purpose: Redefining success and impact with Satpal Singh (SELP—India 4, 2019) - Recruiting

expertise. I had been fortunate to work in various domains, from strategic sourcing to operations, but I was searching for something more—a vision for the kind of leader I wanted to become. My time at HBS gave me clarity: I found... View Details

01 Dec 2008
News

Alumni Books

the realities of China today, this book presents Perkowski’s insights about the challenges and potential of Western involvement in the country’s great expansion. Turn Strategy into Action: Strategic Project Management Tools for Leaders... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance; Food Services and Drinking Places; Hospitality; Transportation Equipment Manufacturing; Manufacturing

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Marketing - HBS Online

New Credential of Digital Innovation and Strategy Build the skill set and strategic acumen to compete in the digital world through a combination of forward-looking coursework, unique team activities with a diverse global network, and a... View Details

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Private Equity Finance - Course Catalog

including deal assessment and due diligence, valuation, deal execution, capital structure, governance, change management, and setting incentives. In addition, a substantial part of the course will be spent on strategic elements of deal... View Details

01 Oct 2008
Research & Ideas

How Much Time Should CEOs Devote to Customers?

product managers spent on average only three percent of their time in contact with end consumers. Terry Leahy, CEO of Tesco, the UK supermarket chain, spends two days a week in stores interacting with employees and customers. But how far... View Details

Keywords: by John Quelch

02 Oct 2007
First Look

First Look: October 2, 2007

Working PapersDigital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers Authors:John A. Deighton and Leora Kornfeld Abstract The digital interactive transformation in marketing is not unfolding, as many... View Details

Keywords: Martha Lagace

17 Sep 2024
Research & Ideas

Advice for the New CEO: Talk to Your Employees Early and Often

million emails and 80 million meeting invitations. Shortly after a new CEO takes over, uncertainty among employees dampens communication within a company. However, after about five months, internal chatter sharply intensifies as managers start rolling out the leader’s... View Details

Keywords: by Ami Albernaz

01 Jun 2014
News

Alumni and Faculty Books for June 2014

Lavoie (MBA 1993) (Crown Business) In How Remarkable Women Lead, Barsh described Centered Leadership's five capabilities and the research that underpins it. In this book, Barsh and Lavoie provide a practical field guide for implementing the Centered Leadership program... View Details

01 Feb 2000
News

Short Takes

these relationships began to cross the line from traditional philanthropy to more strategic and mutually beneficial alliances, HBS professor James E. Austin, head of the School's Initiative on Social Enterprise (ISE), took note. "Here was... View Details

Keywords: Nancy O. Perry

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Online Creating Brand Value Course | HBS Online

subject area or further develop their career." Corina Cristea Lavoie Corporate Services Manager at Debevoise & Plimpton LLP Develop strategic frameworks and tools to launch or grow your brand in the consumer and retail industry. "This was... View Details

01 Dec 2011
News

At Your Service

Frei and Morriss: No heroics, please—partner with customers to make strategic service choices instead of trying to be the best at everything. In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your... View Details

Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation

27 Mar 2007
First Look

First Look: March 27, 2007

research and discuss his contributions to management and economics. We look at three distinct bodies of work. In the first, Clark (in conjunction with Robert Hayes and Steven Wheelwright) argued that the abandonment by U.S. managers of manufacturing as a View Details

Keywords: Martha Lagace

Profile

Aaron Chadbourne

first day after high school graduation, I got my real estate license," Aaron says. The business was not only a way to earn summer income throughout college, but another way of learning. "Real estate is an industry where you can really see the View Details

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A Manager's Guide to Leveraging Technology - Course Catalog

services are delivered, and how individuals interact with businesses and each other. The proliferation of embedded IT in everyday objects is silently transforming the world around us, enhancing customer experiences and product... View Details

11 Jan 2000
Lessons from the Classroom

New Game, New Rules: Developing Managers for a Competitive World

The Program for Global Leadership assembles senior executives from organizations worldwide who participate and interact in a unique, multi-phased educational process. The program's unusual structure helps them to gain fresh insight about... View Details

Keywords: by Staff

01 Mar 2022
What Do You Think?

Is It Time for More Reverse Mentoring?

(iStockphoto/Sanja Radin) Increasingly, I hear and read about questions such as: Why are my best tech people leaving our great company to work on something called crypto and Web3? What are the strategic implications for my organization of... View Details

Keywords: by James Heskett

07 Aug 2017
Blog Post

A Summer Internship with the City of Boston

knowledgeable coach, ready to help users do whatever they need to get done. In fact, the City of Boston has spent the last 3+ years reinventing how it interacts with citizens online in exactly this way. The City Hall team I joined this... View Details

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Pricing Strategy: Monetizing and Growing the Business - Course Catalog

wrong logic when thinking about prices and pricing. In particular, they often fail to think strategically about the challenge. Rather, one witnesses collections of tactics held together by questionable assumptions and crude heuristics... View Details

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Online Entrepreneurial Marketing Course | HBS Online

consulting business." Kerri Roche Owner and Strategic Planner, Sift Strategic Planning at Sift Strategic Planning Master of Business Administration, Memorial University of... View Details

Publications