Publications

10 Mar 2014
News

Retail Woes: The Impact Of Online Shopping

07 Sep 2010
News

Estée Lauder's Counter Makeover

17 Jun 2016
News

E-tailers won't be able to push brick-and-mortar businesses towards irrelevance

29 Dec 2014
Research & Ideas

Most Popular Articles and Research Papers of 2014

language it uses to communicate. Why Do Outlet Stores Exist? Created in the 1930s, outlet stores allowed retailers to dispose of unpopular items at fire sale prices. Today, outlets seem outmoded and... View Details

21 Oct 2014
News

Showdown In The Produce Aisle: Whole Foods Vs. Walmart

04 May 2021
News

Radio: Hubert Joly, Former CEO and Chair, Best Buy

06 Jan 2020
Working Paper Summaries

From Know-It-Alls to Learn-It-Alls: Executive Development in the Era of Self-Refining Algorithms, Collaborative Filtering and Wearable Computing

Keywords: by Mihnea Moldoveanu and Das Narayandas; Education

18 Mar 2011
News

Better Retail Performance Predictions

07 May 2014
Video

Alvaro Rodriguez Arregui - Making A Difference

12 Jul 2022
Cold Call Podcast

Can the Foodservice Distribution Industry Recover from the Pandemic?

Keywords: Re: David E. Bell; Service; Food & Beverage

28 Jul 2008
Research & Ideas

Making the Decision to Franchise (or not)

From neighborhood to neighborhood—even from block to block—customers have different tastes in the products they buy and the retail experience they find most enjoyable. As a business owner operating stores across multiple markets, is it... View Details

Keywords: by Julia Hanna; Retail

March 2008 (Revised March 2009)
Case

The Home Depot, Inc.

For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service. Merchandising, purchasing, and store operations were all decentralized. When the company hit $45 billion in sales, many believed that a more disciplined approach... View Details

Keywords: Customer Focus and Relationships; Profit; Leading Change; Six Sigma; Service Operations; Business Processes; Organizational Change and Adaptation; Organizational Culture; Retail Industry

November 1998
Case

Wegmans Food Markets: Diabetes Counseling

By: Ray A. Goldberg, David E. Bell and Ann Leamon

Danny Wegman, president of Wegmans Food Markets, is trying to decide how to evaluate the success of a nutrition-counseling program for diabetics, and whether and how to expand the program beyond the two stores currently involved. Wegmans, with 57 stores and $2.3... View Details

Keywords: Performance Evaluation; Expansion; Programs; Human Needs; Financial Management; Health Care and Treatment; Nutrition; Consumer Behavior; Pharmaceutical Industry; Food and Beverage Industry

2009
Chapter

Entry, Exit and Labour Productivity in U.K. Retailing: Evidence from Micro Data

By: Jonathan Haskel and Raffaella Sadun

The paper investigates the U.K. retail sector using store and firm-level data between 1998 and 2003. First, we present the first exhaustive description of the U.K. retail sector using micro data sources. Second, in the spirit of Foster, Haltiwanger, and Krizan (2002),... View Details

Keywords: Business Ventures; Market Entry and Exit; Organizational Change and Adaptation; Performance Productivity; Retail Industry; United Kingdom

19 Nov 2015
News

A Hard Sell: Bringing Cultured Beef to Market

March 2007 (Revised June 2007)
Case

Wal-Mart, 2007

By: David B. Yoffie and Michael Slind

In 2007, Wal-Mart faced challenges to its historically high growth rate. Lagging same-store sales and setbacks overseas led the company to consider strategic shifts. Wal-Mart was the world's largest retailer, but competition had become particularly acute as the company... View Details

Keywords: Competition; Management Practices and Processes; Rural Scope; Human Resources; Problems and Challenges; Organizational Change and Adaptation; Globalized Firms and Management; Marketing Strategy; Growth Management; Urban Scope; Retail Industry; United States

December 1985 (Revised October 1986)
Case

J.C. Penney (A)

An assistant treasurer at J.C. Penney is looking at various alternatives for financing the company's $2.5 billion store expansion and modernization program. The case provides a listing of different ways/capital markets issues to obtain this financing. Designed to be... View Details

Keywords: Organizational Change and Adaptation; Expansion; Capital Markets; Financing and Loans; Retail Industry; United States