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Show Results For
- All HBS Web
(613)
- News (283)
- Research (292)
- Events (1)
- Multimedia (6)
- Faculty Publications (48)
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
deficiency, and one even argued that "mystery shoppers should not and cannot tell our managers how our stores should be run." Mindsets changed after the mystery shopping experience, as it proved much more powerful than... View Details
Keywords: by Martha Lagace
- 22 Feb 2022
- News
The Well-Healed Athlete
Human Performance Lab will incorporate new insights into wearable digital sensors. At the Female Athlete Program, Boston Children’s Hospital, this approach has already led researchers to recommend reassessing guidelines for women who View Details
- 17 Oct 2017
- First Look
First Look at New Research and Ideas, October 17, 2017
impressions they make. In field and online experiments in which participants take, share, and evaluate “selfies” (self-photos), we show that paradoxically, these challenges can be exacerbated by temporary sharing media—technologies that... View Details
Keywords: Sean Silverthorne
- 01 Jun 2020
- News
Meal Plan
were battening down the hatches and assessing where we were from a cash perspective, trying to get a sense of what the baseline was going to feel like. Then we started to get very creative and scrappy about taking care of people yet still running our businesses. We... View Details
- 01 Jun 2001
- News
Q&A: Donna Dubinsky
in the hearts of consumers more quickly than camcorders, personal computers, or cell phones. In the Palm, Dubinsky and her colleagues created a sleek, portable tool that can be “synced” with a desktop computer to store information such as... View Details
- 01 Dec 2012
- News
From Where We Stand
Related Links The Accidental Pioneers 50 Years & Counting Celebrating the Women of HBS W50 Summit Event A Daring Experiment exhibit Women's Student Association 2013 Dynamic Women in Business Conference Women at HBS: Events, Projects, and... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with tools for identifying and solving these problems, engage their employees and suppliers in their improvement efforts. Q: Your book notes that typical stores experience staff turnover of 100 percent each... View Details
- 20 Sep 2021
- Blog Post
Student Spotlight: Summer Internships in Business and Environment
joining HBS. Cal Brooks (MBA 2022, Section A), Summer Internship: Commercialization Strategy Intern at Malta Malta is building a new type of electro-thermal energy storage system that can collect and store energy from any source (i.e.... View Details
- 15 Dec 2024
- News
Agenda: Amanda E/J Morrison (MBA 2014)
women as an over-the-counter form of emergency contraception. But it was always a “Plan B” for a broken condom or a bad decision. The cofounder and CEO of Julie, Amanda E/J Morrison (MBA 2014), is rebranding the experience associated with... View Details
- 14 Feb 2017
- First Look
First Look at New Research: February 14
and research applications, yet little is known about their relation to prices in physical stores where most retail transactions occur. I conduct the first large-scale comparison of prices simultaneously collected from the websites and... View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
Performance By: Li, Shelley Xin, and Tatiana Sandino Abstract—Many service organizations empower frontline employees to experiment with different ways to meet diverse customer needs across different locations. We conducted a field View Details
Keywords: Re: Multiple Faculty
- 01 Jun 2020
- News
Post-Office
more traditional in top-down organizations. What are the experiences that are hard to replace in remote work? And how can companies replace those with digital experiences? Associate Professor Prithwiraj Choudhury on the lasting lessons... View Details
- 01 Jun 2018
- News
The Evolution of Modern Pricing Models
can go really high tech, with algorithms behind the scenes that post prices at very high frequencies, or you can go the route that we took in collaboration with Zalora, which was to approach the problem by designing the online store in... View Details
- 02 Nov 2020
- News
The First Five Years: Julianne White (MBA 2017)
case and why? “One case that stands out is the case on Daily Table from my second-year retailing class. I was already exploring mission-driven food organizations at that point and had the opportunity to work with Daily Table during my first year at HBS. Daily Table is... View Details
- 01 Sep 2007
- News
Where Are They Now?
The first in a series of occasional articles in which the Bulletin catches up with former HBS faculty members. SCHLESINGER: Now doing business at Limited Brands. Len Schlesinger (DBA ’79) certainly walks the talk, as he moves easily back and forth between business and... View Details
- 03 Jan 2018
- News
Candy That Is Good for You
we knew there was room to really get in there and disrupt and innovate. “The response has been overwhelmingly positive. Consumers are thrilled to have finally found an alternative to the artificial gums they've been having up until now. They love the fact that our... View Details
- 19 Feb 2013
- First Look
First Look: Feb. 19
decided to make adjustments to the initial pricing scheme that were set to go into effect August 1. Were these changes enough to turn things around? Should Johnson stay the course on the other elements of his repositioning efforts? Is Johnson's View Details
Keywords: Sean Silverthorne
- 09 Apr 2001
- Research & Ideas
The Manager’s Guide to Communicating with Customers Collection
Underhill. "If I go to a Web site that's hard to read because it's got funky type face, and I can't get service when I call, well, that's a problem." And many stores post signs with print far too small for many of their... View Details
- Profile
Jeremy Burnham
the promotion would increase overall store traffic. Summarizing the value of the FIELD 2 experience, Jeremy says, “Coming from a commodity industry, I didn’t know anything about marketing. In Argentina, I was forced to apply what I’ve... View Details
- 01 Oct 1999
- News
Q & A: Jeanne P. Jackson: A New Regime at Banana Republic
the customer like about the brand? We found that they associated the brand with quality, a sense of adventure, and a pleasant store experience. Then we did some opportunity analyses on what people wished was out there. We found a gigantic... View Details