Publications

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01 Sep 2005
News

Predictable Surprises

completely off guard. Drawing on social science theory, he developed a tentative notion that “there are negative events out there waiting to happen, which people have sufficient information to predict or prevent, but for various reasons... View Details

Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services

1982
Article

When Self-Descriptions Contradict Behavior: Actions do Speak Louder than Words

By: T. M. Amabile and L. Kabat

Subjects viewed two videotapes, one depicting a stimulus person's self-description and the other depicting that person's behavior in a conversation, according to a four-way factorial design personality descriptor used in the self-description ("introvert" or... View Details

Keywords: Behavior; Perception; Cognition and Thinking; Judgments

August 1975 (Revised June 1983)
Case

Frank Mason (A)

By: John J. Gabarro

Raises the following issues: understanding another person from his/her point of view, understanding how two people can view the same situation differently, and understanding how an individual's behavior can have secondary consequences of which he/she may not be aware. View Details

Keywords: Outcome or Result; Behavior; Cognition and Thinking; Perspective

Educators

10 Nov 2020
News

Learning to Fight

Eventually, he found a treatment trial at the Mayo Clinic that was testing a new combination of chemotherapy and high-dose radiation. Slowly, Susan’s tumor began to shrink, until there was nothing left but scar tissue. Although she would continue to struggle with the... View Details

Keywords: April White

April 2011 (Revised April 2011)
Exercise

Raptor Oil Company: An Exercise

The exercise, which adapts a famous experiment by experimental psychologist Thomas Gilovich, is designed to show both the ubiquity of analogy or associative thinking more generally and its potential perils. Students are presented with a scenario in which an oil company... View Details

Keywords: Decision Choices and Conditions; Cognition and Thinking; Prejudice and Bias; Strategy

October 1996
Article

Moral Thinking in Management: An Essential Capability

By: L. S. Paine

Keywords: Moral Sensibility; Cognition and Thinking; Management

Article

How to Bounce Back from Adversity

By: Joshua D. Margolis and Paul G. Stoltz

The article focuses on how companies can be managed to overcome adversity with resilience. The characteristics of resilient managers who provide leadership for their teams and can build resilience in their employees are discussed. The manager's ability to shift... View Details

Keywords: Competency and Skills; Leadership; Crisis Management; Managerial Roles; Behavior; Cognition and Thinking

Profile

Marco Crespo

Marco Crespo's story is one of continuity. Before attending HBS, he had been active in the Ayrton Senna Foundation, a Brazilian nonprofit founded by a world-famous Formula 1 race car driver, dedicated to improving public education. While pursuing his MBA, Marco... View Details

2006
Book

Reflections from the Frontiers, Explorations for the Future: Gordon Research Conferences, 1931-2006

By: Arthur A. Daemmrich, Nancy Ryan Gray and Leah Shaper

Keywords: Research; Conferences; Cognition and Thinking; History

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2019
Chapter

Daring to Understand and Change Thinking

By: G. Zaltman

Jagdish Sheth's many outstanding qualities and contributions to management and society in general share a common theme. He dares to think deeply and challenges his own and others' thoughts. The larger lesson he provides, and the focus of this essay, is the need for... View Details

Keywords: Cognition and Thinking; Change; Management Practices and Processes

June 2003
Article

Thinking Real: Key to Financial Analysis in Deflationary Periods

By: David Hawkins

Keywords: Cognition and Thinking; Finance; Theory; Inflation and Deflation

July 1994
Background Note

Retail Expansion Strategies

By: David E. Bell

Describes issues that should be considered by a retailer who is thinking of expanding the number of stores from one or two to many. View Details

Keywords: Growth and Development Strategy; Marketing Strategy; Cognition and Thinking; Expansion; Retail Industry

Educators

01 Jun 2017
News

@Soldiers Field

Understanding how the brain’s cognitive system relates to social and economic phenomena—including financial markets—was the focus of an April workshop on Belief Formation and Prediction, sponsored by the... View Details

04 Mar 2019
Working Paper Summaries

The Revision Bias

Keywords: by Ximena Garcia-Rada, Leslie John, Ed O’Brien, and Michael I. Norton

June 28, 2011
Article

Using Implementation Intentions Prompts to Enhance Influenza Vaccination Rates

By: Katherine L Milkman, John Beshears, James J. Choi, David Laibson and Brigitte C. Madrian

We evaluate the results of a field experiment designed to measure the effect of prompts to form implementation intentions on realized behavioral outcomes. The outcome of interest is influenza vaccination receipt at free on-site clinics offered by a large firm to its... View Details

Keywords: Behavioral Economics; Nudge; Libertarian Paternalism; Public Health; Flu Shot; Behavior; Consumer Behavior; Health Care and Treatment; Cognition and Thinking

Read Now

2022
Article

Open or Closed? Your Mind, Your Decision!

By: Gerald Zaltman

The marketing profession faces challenging times. The shelf life for decisions and the half-life of the knowledge used, are becoming shorter and shorter while the problems addressed are becoming messier. Fortunately, the emergence of what I call the “prosthetic age” is... View Details

Keywords: Marketing; Information; Cognition and Thinking; Innovation and Invention

1999
Article

Effects of Instructional Style on Problem-Solving Creativity

By: A. M. Ruscio and T. M. Amabile

This study sought to determine the impact of 2 differing instructional approaches on creative problem-solving performance. Eighty-two college students completed a novel structure-building task after receiving algorithmic instruction (providing a rote, step-by-step... View Details

Keywords: Training; Creativity; Cognition and Thinking; Performance; Learning