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  • All HBS Web  (11,693)
    • People  (51)
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  • November 1986
  • Supplement

Anaquest: The Professional Services Group, Video

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Vitale, Michael R. "Anaquest: The Professional Services Group, Video." Harvard Business School Video Supplement 887-514, November 1986.
  • May 1984 (Revised August 1984)
  • Case

Southern Pacific Railroad: Management Services Department

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McKenney, James L. "Southern Pacific Railroad: Management Services Department." Harvard Business School Case 184-192, May 1984. (Revised August 1984.)
  • 1995
  • Simulation

South Africa Civil Service Simulation Exercise

By: Dutch Leonard
Keywords: Government Administration; Emerging Markets; South Africa
Citation
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Leonard, Dutch. "South Africa Civil Service Simulation Exercise." Simulation and Teaching Note. 1995. (computer modeling and policy analysis and advocacy exercise.)
  • March 1987 (Revised August 1988)
  • Case

Public Service Co. of Oklahoma (A)

By: Michael Beer
Keywords: Utilities Industry
Citation
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Beer, Michael. "Public Service Co. of Oklahoma (A)." Harvard Business School Case 487-008, March 1987. (Revised August 1988.)
  • Web

Live Demos - Research Computing Services

Workshops & Technical Talks Workshops & Technical Talks Live Demos 1ms Periodically, RCS presents a live demo followed by office hours. Drop in to watch an RCS staff member demonstrate a technique, share a tip, or work through a problem, and then stay to ask any and... View Details
  • October 2014 (Revised May 2015)
  • Case

HandsOn Bay Area: Scaling Up Community Service

By: James Heskett
HandsOn Bay Area, an organization devoted to the performance of (and development of leaders for) community service, is undergoing a significant (and internally controversial) shift in its business model from "retail" projects involving individual volunteers to... View Details
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Heskett, James. "HandsOn Bay Area: Scaling Up Community Service." Harvard Business School Case 915-404, October 2014. (Revised May 2015.)
  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

your biggest buckets of cost and rethinking those strategically in ways that give your customers something they value," notes Frei, the UPS Foundation Professor of Service Management at Harvard Business School. Morriss (HBS MBA '04),... View Details
Keywords: by Deborah Blagg; Service
  • 1992
  • Chapter

Applying Operations Strategy to Service Firms

By: R. H. Hayes and R. B. Chase
Keywords: Service Operations; Business Strategy; Service Industry
Citation
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Hayes, R. H., and R. B. Chase. "Applying Operations Strategy to Service Firms." In Advances in Services Marketing and Management. Vol. 1, edited by T. A. Swartz, D. E. Bowen, and S. W. Brown. Greenwich, CT: JAI Press, 1992.
  • 2008
  • Working Paper

Economic Factors Underlying the Unbundling of Advertising Agency Services

By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk
This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the... View Details
Keywords: Transformation; Framework; Service Operations; Decisions; Relationships; Price; Diversification; Geography; Cost; Advertising Industry; United States
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Arzaghi, Mohammad, Ernst R. Berndt, James C. Davis, and Alvin J. Silk. "Economic Factors Underlying the Unbundling of Advertising Agency Services." NBER Working Paper Series, No. 14345, September 2008.
  • June 2001 (Revised May 2002)
  • Case

Tradeoffs: Juggling Careers in Professional Services Firms with Private Life

By: Thomas J. DeLong, Ashish Nanda, Scot Landry and Scott M O'Neil
Balancing professional and private lives continues to challenge single and committed partners alike. Professionals are expected to work long hours. It is simply part of the ethos of professional service firms. This case focuses on the lives of three couples connected... View Details
Keywords: Work-Life Balance; Family and Family Relationships; Problems and Challenges; Service Industry
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DeLong, Thomas J., Ashish Nanda, Scot Landry, and Scott M O'Neil. "Tradeoffs: Juggling Careers in Professional Services Firms with Private Life." Harvard Business School Case 801-463, June 2001. (Revised May 2002.)
  • Web

Research Staff Services - Faculty & Research

Research Services Research Staff Services 1ms As part of the Division of Research and Faculty Development (DRFD), Research Staff Services (RSS) provides research support... View Details
  • August 2013
  • Background Note

A Note on Knowledge Management in Professional Services Firms

By: Robert G. Eccles, Ana Kreacic and Penelope Rossano
Knowledge management is a subject of broad interest, especially in "knowledge industries" and "knowledge economies." It is also a topic filled with frustration on the part of practitioners and the level of resource commitment to this function waxes and wanes. This note... View Details
Keywords: Knowledge Management
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Eccles, Robert G., Ana Kreacic, and Penelope Rossano. "A Note on Knowledge Management in Professional Services Firms." Harvard Business School Background Note 314-034, August 2013.
  • Web

Research Computing Services - Faculty & Research

Research Services Research Computing Services 4ms Research Computing Services (RCS) is a centralized service dedicated to assisting with faculty... View Details
  • 01 Dec 2008
  • News

Career Services Shifts into High Gear

Many members of the Class of 2008 were just settling into new jobs as reverberations from the financial crisis were felt around the world. While employment figures for the class remain strong, MBA Career Services has continued its support... View Details
  • Spring 2019
  • Article

Fluid Teams and Knowledge Retrieval: Scaling Service Operations

By: Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats and Amy C. Edmondson
To scale service operations requires retrieving knowledge across the organization. However, prior work highlights that individuals on the periphery of organizational knowledge networks may struggle to access useful knowledge at work. A knowledge repository has the... View Details
Keywords: Teaming; Teams; Groups and Teams; Knowledge Management; Service Delivery; Knowledge Use and Leverage
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Valentine, Melissa A., Tom Fangyun Tan, Bradley R. Staats, and Amy C. Edmondson. "Fluid Teams and Knowledge Retrieval: Scaling Service Operations." Manufacturing & Service Operations Management 21, no. 2 (Spring 2019): 346–360.
  • 25 Mar 2011
  • Working Paper Summaries

How Do Incumbents Fare in the Face of Increased Service Competition?

Keywords: by Ryan W. Buell, Dennis Campbell & Frances X. Frei; Banking
  • April 2010
  • Teaching Note

IBM: The Corporate Service Corps (TN)

By: Christopher Marquis, Alison Comings and Bobbi Thomason
Teaching Note for [409106]. View Details
Keywords: Service Operations; Employees; Partners and Partnerships; Non-Governmental Organizations; Developing Countries and Economies; Corporate Social Responsibility and Impact; Programs; Global Strategy; Computer Industry; Information Technology Industry; Ghana; Tanzania; Romania; Philippines; Viet Nam
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Marquis, Christopher, Alison Comings, and Bobbi Thomason. "IBM: The Corporate Service Corps (TN)." Harvard Business School Teaching Note 410-131, April 2010.
  • April 1983 (Revised June 1993)
  • Case

Trade In Services and American Express

By: Joseph L. Badaracco Jr. and David B. Yoffie
Keywords: Financial Services Industry
Citation
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Badaracco, Joseph L., Jr., and David B. Yoffie. "Trade In Services and American Express." Harvard Business School Case 383-114, April 1983. (Revised June 1993.)
  • 18 Jul 2016
  • Blog Post

Coming to HBS after Military Service

Not everyone has the luxury of a break between their military service and HBS, but take whatever time you do have, whether it is 2 weeks or 2 years, and allow for self-reflection before the excitement (and chaos) of RC year begins.   The... View Details
  • February 1996 (Revised June 1996)
  • Supplement

Indianapolis: Activity-Based Costing of City Services (B)

By: Robert S. Kaplan
Supplements the (A) case. View Details
Keywords: City; Service Operations; Infrastructure; Service Industry; Indiana
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Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (B)." Harvard Business School Supplement 196-117, February 1996. (Revised June 1996.)
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