Service - Publications - Faculty & Research

May 1984 (Revised August 1984)
Case

1995
Simulation

South Africa Civil Service Simulation Exercise

By: Dutch Leonard

Keywords: Government Administration; Emerging Markets; South Africa

Citation

March 1987 (Revised August 1988)
Case

Public Service Co. of Oklahoma (A)

By: Michael Beer

Keywords: Utilities Industry

Citation

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Live Demos - Research Computing Services

Workshops & Technical Talks Workshops & Technical Talks Live Demos 10ms Periodically, RCS presents a live demo followed by office hours. Drop in to watch an RCS staff member demonstrate a technique, share a tip, or work through a problem, and then stay to ask any and... View Details

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RCS Cheat Sheet - Research Computing Services

Help RCS Cheat Sheet 8ms Check out the links below to quickly get started with our statistical/data services, high-throughput compute cluster, research software, and training. For additional assistance, please see our help page. Statistical and Data View Details

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Managing Service Operations - Course Catalog

HBS Course Catalog Managing Service Operations Course Number 2120 Professor Ryan Buell Senior Lecturer Michael Montelongo Senior Lecturer of Business Administration Robert Markey Fall; Q1Q2; 3.0 credits 28 Sessions Paper/Project View Details

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Git and GitHub - Research Computing Services

confused with GitHub , which is a hosting service for Git repositories, the bundle of files and folders that represent your work and the typically-invisible data files that track your changes & history. Other hosting View Details

September 1992 (Revised November 1996)
Case

Royal Automobile Club Rescue Services Division: Transformation Through Technology

By: W. Earl Sasser and Roger H. Hallowell

The Royal Automobile Club uses a new computer and telephone system to improve its service standards and profitability. After the initial impact of changes from technology, the organization faces a need to choose between future technological development or... View Details

Keywords: Technological Innovation; Decision Choices and Conditions; Organizational Change and Adaptation; Information Technology; Corporate Strategy; Service Industry; Service Industry; United Kingdom

Citation

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1992
Chapter

Applying Operations Strategy to Service Firms

By: R. H. Hayes and R. B. Chase

Keywords: Service Operations; Business Strategy; Service Industry

Citation

October 1992 (Revised December 1993)
Case

ServiceMaster Co.: The Quality Services Network

By: James L. Heskett and Roger H. Hallowell

Keywords: Service Industry

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Tools & Services | Information Technology

Tools & Services Discover what you can do when we are behind you. Faculty Staff MBA Students Doctoral Students Executive Education Participants Alumni Harvard Business School (HBS) IT crafts, delivers, and supports technology solutions... View Details

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Services & Support | Baker Library

Services & Support We provide unparalleled support to Harvard Business School and the greater Harvard University community. We assist faculty, students, staff, executive education participants, alumni, and partners through the research,... View Details

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Customer Service - HBS Working Knowledge

E-mail Customer Service *Name: *Email: (Return address) Comments: Contact HBS Working Knowledge Baker Library | Bloomberg Center Harvard Business School Soldiers Field Road Boston, MA 02163 Customer Service... View Details

What Professional Service Firms Must Do to Thrive

During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

2008
Working Paper

Economic Factors Underlying the Unbundling of Advertising Agency Services

By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk

This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the... View Details