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Show Results For
- All HBS Web
(588)
- People (2)
- News (161)
- Research (365)
- Multimedia (5)
- Faculty Publications (131)
- 01 Dec 2001
- News
BOOK: Ruling the Waves
cryptology, satellite television, and computers and describes how, before they became a routine part of everyday life, they seemingly threatened to overturn the status quo. "During the innovation and commercialization phases, the very... View Details
- 16 Sep 2002
- Research & Ideas
The Irrational Quest for Charismatic CEOs
having some serious unintended consequences, one being the fiction that there is actually a real CEO labor market. Let me elaborate. It is natural to wonder why boards routinely bypass thousands of internal candidates for the ninety or so... View Details
Keywords: by Martha Lagace
- 01 Mar 2011
- News
Alumni Books
goods across borders but in ways that maximize economic benefits for all. Sexy Women Eat: Secrets to Eating What You Want and Still Looking Fabulous by Divya Gugnani (MBA '04) (Harper) Forget about dieting; just eat! Gugnani shows how making small changes in one's... View Details
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
strain. They had a robust configuration that enabled new purposes, new software deployments, and new coordinated routines across teams. The best can use this as an opportunity to experiment and learn where technology can deliver service... View Details
Keywords: by Danielle Kost
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
and desires of customers, employees, and investors sets them apart from the bulk of competitors that routinely emphasize one constituency to the detriment of others. Aisner: What are some of the skills that great service leaders must... View Details
- 01 Sep 2020
- News
Ink: The Habit of Innovation
quickly changing world means that you should innovate every day,” they write. The current moment, when routines have been disrupted by the pandemic, presents an opportunity for leaders to purge old behaviors and build a more creative... View Details
- 01 Dec 1996
- News
New Releases
in their organizations." restructuring -- innovations intended to make companies more competitive -- routinely fall short, says HBS professor John Kotter, because they fail to alter behavior. In his new book, Leading Change, Kotter, one... View Details
- 01 Feb 1999
- News
New Releases
concept is no longer an idealized model," commented Bartlett in a recent interview. "It is the corporate form that companies around the world are building and managing in an ongoing routine fashion." The revised work features a new... View Details
Keywords: Nancy O. Perry
- 05 Feb 2009
- Research & Ideas
In Praise of Marketing
consumers with information about new products and services, thereby accelerating their adoption. All these benefits are routinely overlooked as the 17 million Americans engaged in marketing, selling, and customer service View Details
- 08 Mar 2016
- Blog Post
6 Discoveries I Made About HBS
traditional business school fields. Let yourself enjoy that flexibility. 5. You’ll learn a lot about yourself and what you want to do with your life I realized that I would probably never be happy working 1) in a routine role or 2)... View Details
- 01 Dec 2017
- News
Ink: Alumni Book Recommendations
what equality really means. It means rethinking everything.” Recommended by Marketing expert Kathleen Harrington Clark (MBA 1990) Stretch by Scott Sonenshein Sonenshein on recognizing your abilities: “We routinely overestimate the... View Details
- 24 Oct 2013
- News
Engineering a More Secure World
Anthony Harris Photo courtesy of Anthony Harris by Francis Storrs On April 14, 2013, a sheriff's deputy pulled over a truck cruising down Interstate 55 in Mississippi. What started as a routine traffic stop became more serious when the... View Details
- 01 Oct 2002
- News
John R. Davis
you'll find him on his ranch twenty miles north, just across the Red River. While he has playfully named the spread he bought at auction in 1991 the HalfFast Ranch, his routine is anything but “half fast.” A day's work might include... View Details
- 21 May 2007
- Research & Ideas
Fixing the Marketing-CEO Disconnect
In most companies, no one knows and understands your customers and their changing needs better than the marketing department. Certainly that knowledge should be routinely presented and understood by the chief executive and board of... View Details
Keywords: by Sean Silverthorne
- 17 Sep 2001
- Research & Ideas
Is There Help for the Big Ticket Buyer?
online auctions). By contrast, consumption decisions about items purchased frequently via simple transactions (e.g., cereal) are easier to make on a trial-and-error basis and can be easily improved. Because these decisions are routine and... View Details
Keywords: by Max H. Bazerman
- 04 Sep 2019
- News
The School that Donham Built
faculty, he proposed a radical shift from lecture-style to case method instruction, which he knew well from his law school days. “All business not of a routine nature presents itself in the form of problems,” Donham posited. “Cannot a... View Details
Keywords: Deborah Blagg
- 06 Jun 2013
- Op-Ed
How to Do Away with the Dangers of Outsourcing
Staffing, risks, benefits, and regulatory compliance are all increasingly externalized, most often to parts of the world where need routinely trumps prudence. Rather than manage their own corporate assets, CEOs and other top executives of... View Details
- 07 Sep 2021
- News
Alumni Perspective: The Morning After 9/11
Or in the lower right one? There we find what separates the extraordinary from the ordinary. In that HBS faculty meeting on the morning of September 12, 2001, the message Frances heard was: class is important. In this moment of tragic destabilization, View Details
- 25 May 2016
- Research & Ideas
How Consumers and Businesses are Reshaping Public Health
healthcare services is taking place from Asia to Africa. In India, the Avarind Eye Hospital provides routine eye surgeries to the highest quality standards at perhaps a tenth of the developed country price. A mass production approach to... View Details
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
locate their goods in high-traffic locations, where consumers felt free to make on-the-spot "impulse" purchases. This meant the surroundings must be beautiful, exclusive, and comfortable for consumers. Department stores were destinations that transcended the... View Details