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  • July 2000 (Revised July 2001)
  • Case

Sycamore Networks

By: Joseph B. Lassiter III and Daniel J. Green
Founders Desh Deshpande and Dan Smith reflect on Sycamore's sales strategies and consider how going public might affect the morale of its key employees. In the optical networking sector, technological change and exploding demand has created a market for talent in which... View Details
Keywords: Applied Optics; Entrepreneurship; Sales; Business Strategy; Initial Public Offering; Retention; Employees; Communication Technology; Technological Innovation; Communications Industry; Telecommunications Industry
Related
  • 06 Jul 2020
  • Blog Post

A Letter from the Women in Investing Club

to also play an active role in addressing them. We are calling on our sponsors and other buy-side firms to evaluate their hiring and retention practices for the investing team, to be thoughtful as they bring on board members and senior... View Details
  • 29 Sep 2009
  • First Look

First Look: September 29

would acting in time, i.e., not waiting until politics demands action, make a difference? What should our policy actually be? We need to get energy policy right this time—Gallagher and her colleagues help lead the way. The Cost Structure, Customer Profitability, and... View Details
Keywords: Martha Lagace
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

recognition, and involvement of top management in the hiring and retention decisions regarding large numbers of managers. Many organizations don't know the profitability of their existing customers. Many treat all customers basically the... View Details
Keywords: by Manda Mahoney
  • 04 Dec 2020
  • News

Hour by Hour

familiar with your systems and your culture,” notes Morris. “And we’re trying to get people who have had that training, to be able to use it to earn additional income.” Syrg also specializes in improving retention rates, surveying... View Details
  • 23 Mar 2020
  • News

Signal Boost

standpoint. As a businessperson who made her case for the minivan left-sliding door at Chrysler, Lara knows that diversity and retention within a company only make organizations stronger. “We can say, ‘Hey, large corporation, you need to... View Details
  • 04 Jan 2021
  • What Do You Think?

How Do We Sustain Organization Diversity?

successes, the distraction of a later effort to improve gender diversity, the disproportionate number of Black employees laid off in a major downsizing, a drop in the number of Black candidates in the pipeline, and weak retention of those... View Details
Keywords: by James Heskett
  • January 2023
  • Article

Firm-Induced Migration Paths and Strategic Human-Capital Outcomes

By: Prithwiraj (Raj) Choudhury, Tarun Khanna and Victoria Sevcenko
Firm-induced migration typically entails firms relocating workers to fill value-creating positions at destination locations. But such relocated workers are often exposed to external employment opportunities at their destinations, possibly triggering turnover. We... View Details
Keywords: Worker Relocation; Turnover; Firm-induced Migration; Smaller Towns; Employee Mobility; Geographic Mobility; Migration; Clusters; Employees; Geographic Location; Performance; Opportunities; Retention; Human Capital; Talent and Talent Management
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  • March 2009
  • Article

Trade-offs in Staying Close: Corporate Decision Making and Geographic Dispersion

By: Augustin Landier, Vinay Nair and Julie Wulf
We document the role of geographic dispersion on corporate decision-making. Our findings include: (i) geographically dispersed firms are less employee friendly; (ii) dismissals of divisional employees are less common in divisions located closer to corporate... View Details
Keywords: Business Divisions; Business Headquarters; Decision Choices and Conditions; Geographic Location; Employees; Resignation and Termination; Retention
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  • 22 Oct 2013
  • First Look

First Look: October 22

manage talent effectively. It illustrates how law firms can significantly increase the performance, engagement, and retention of their lawyers by giving them the tools to develop and support the development of others. It also describes... View Details
Keywords: Sean Silverthorne
  • 06 Aug 2014
  • What Do You Think?

What Is Warren Bennis’s Legacy?

optimistic, looking forward, and learning. They exhibited what is described by the word, "neoteny," the retention of youthful qualities by adults. (It helps explain why Bennis included himself in the sample of persons studied as... View Details
Keywords: by James Heskett; Education
  • 13 Nov 2000
  • Research & Ideas

Corporate Venturing: Entrepreneurship on the Inside

incentivize and motivate internal people, because they have access to a talent pool that doesn't always exist outside." At the same time, developing new businesses can provide large companies with a potent retention mechanism.... View Details
Keywords: by Kenneth Liss
  • November 1999
  • Case

SUPERVALU, Inc.: Professional Development Program

By: Francis Aguilar
SUPERVALU examines the creation and implementation of a training program for attracting and retaining college graduates for the nation's largest wholesale food distribution company. It addresses: 1) program design and 2) the management of the design effort and program... View Details
Keywords: Selection and Staffing; Recruitment; Retention; Training; Organizational Culture; Design; Business or Company Management; Higher Education; Programs; Food and Beverage Industry; Distribution Industry
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  • 25 Jan 2011
  • First Look

First Look: Jan. 25

http://sloanreview.mit.edu/the-magazine/articles/2010/fall/52118/how-to-do-well-and-do-good/ Corporate Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Publication:Journal of Financial Economics (forthcoming) Abstract We examine CEO... View Details
Keywords: Sean Silverthorne
  • 14 Jul 2003
  • Research & Ideas

Keeping Your Balance With Customers

strength of its partnership by striving for sole-source relationships. At all of these companies, customer retention strategies were based on providing superior service, listening to customer feedback, and building relations that... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 01 Feb 1997
  • News

OPM Celebrates 21st Anniversary at Gala Florida Reunion

H. Schiff Professor of Investment Banking. Drawing on his extensive research on a subject he calls his "passion" - customer loyalty - Sasser led a lively discussion on the topic of customer retention that included a videotaped segment on... View Details
  • 01 Dec 2009
  • News

Up on the Green Roof

environmental impact, energy efficiencies, and extended life, it offers benefits over time that outweigh the additional costs. A green roof is actually two roof systems in one. On the bottom is an impermeable membrane similar to that of a conventional roof. Atop that... View Details
Keywords: Roger Thompson; Construction of Buildings; Construction
  • 14 Sep 2010
  • First Look

First Look: September 14, 2010

Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Abstract We examine CEO compensation, CEO retention policies, and M&A decisions in firms where founders serve as a director with a non-founder CEO... View Details
Keywords: Sean Silverthorne
  • August 1999 (Revised October 2000)
  • Case

Millennium Media, Inc. and John Voorenberg

By: David A. Thomas
Millenium Media's CEO reviews the company diversity report and considers the challenges of maintaining a diverse workforce in light of the news that three individuals, two of whom are people of color, are leaving for opportunities with a competitor. View Details
Keywords: Diversity; Employee Relationship Management; Resignation and Termination; Retention; Leadership Style; Problems and Challenges; Competition
Related
  • 06 Aug 2020
  • Research & Ideas

Who Will Give You the Best Professional Guidance?

objective—especially given that they know the players and may be coaching them as well. If you are hiring an internal coach be thoughtful on who they will work with and how to measure their success vis-a-vis employees’ growth. Success metrics can be everything from... View Details
Keywords: by Julia B. Austin