Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (773) Arrow Down
Filter Results: (773) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (773)
    • News  (303)
    • Research  (358)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)

Show Results For

  • All HBS Web  (773)
    • News  (303)
    • Research  (358)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)
← Page 18 of 773 Results →
  • 10 Jan 2024
  • Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

percent or less for bad service. That was the expectation up until COVID.” However, “post-COVID,” as businesses came back from pandemic-induced lockdowns, consumer behavior shifted. “Consumers started to realize the value of waitstaff when the View Details
Keywords: by Anna Lamb, Harvard Gazette
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

indicate education levels. In their emails, the researchers asked the same question: “Do you have local restaurant recommendations?” "It wasn't just whether people responded to the requests that we sent; it’s that the quality of the... View Details
Keywords: by Pamela Reynolds
  • Web

HBS - The year in Review

dining services suppliers, the long-standing contract with Restaurant Associates (RA) was extended. Restaurant Associates’ approach to service and hospitality, including the culture of hospitality,... View Details

    William A. Sahlman

    William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

    Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

    Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
    • 15 Nov 2011
    • First Look

    First Look: November 15

    VTID) after unsuccessful attempts to market it in three different industry settings. The company must determine whether its most recent target market, the quick-serve restaurant segment, is still worth pursuing or whether the company... View Details
    Keywords: Sean Silverthorne
    • Web

    HBS - The year in Review

    Barbara Cleary, Division of Research and Faculty Development, retired Colyer Crum, James R. Williston Professor of Business Administration, Emeritus J. Ronald (Ron) Fox, Jaime and Josefina Chia Tiampo Professor of Business Administration, Emeritus Joseph (Joe) Dias,... View Details
    • Web

    Policies, Rules & Guidelines | About

    viewpoints and to protect Harvard Business School and its reputation and brand. Staff Catering Guidelines HBS does not pay for meals (breakfast, lunch, dinner, and snacks) when the only recipients are HBS employees. This includes meals catered by View Details

      Brian J. Hall

      Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

      Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
      • 25 Jul 2023
      • Blog Post

      Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

      historically distressed communities nationwide. He later served as an HBS Rock Center for Entrepreneurship Summer Fellow, working to address the labor shortage within the restaurant industry, developing service models to protect and... View Details
      • 09 Sep 2015
      • HBS Seminar

      Judith A. Chevalier, Yale University

      • 08 Apr 2013
      • Research & Ideas

      How to Demotivate Your Best Employees

      restaurant or store; the winner's name was drawn at a meeting attended by all the employees. At the end of the sixth month, the plant manager held another drawing for a $100 gift card for all employees with perfect attendance records over... View Details
      Keywords: by Dina Gerdeman; Service

        Paige Tsai

        Paige Tsai is PhD candidate in the Technology and Operations Management Unit at Harvard Business School. Her research broadly examines the effects of job design on employees. Her current projects explore the financial and well-being effects of holding multiple jobs,... View Details
        Keywords: restaurant; restaurant; restaurant; restaurant
        • 09 Nov 2023
        • News

        A Third Act for Ron Shaich (MBA 1978)

        Widely credited with pioneering the concept of the restaurant industry’s $80 billion “fast casual” segment, Ron Shaich (MBA 1978) started small: a 400-square-foot business in Boston’s Downtown Crossing that sold cookies. From those humble... View Details
        • 17 Jun 2011
        • HBS Case

        KFC’s Explosive Growth in China

        restaurant company in mainland China. The case describes how Yum! China succeeded and expanded by staying local on many levels. It keeps close ties to the Chinese government, hires local management, sources food from within the country,... View Details
        Keywords: by Maggie Starvish; Food & Beverage

          Ray A. Goldberg

          A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.

          ... View Details

          Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
          • 01 Mar 2024
          • News

          In Harmony

          time were military Jeeps”) to an American restaurant with rock music playing on the jukebox. “I remember distinctly eating a cheeseburger and drinking a milkshake,” he says. “It was the weirdest and most delicious meal I’d ever tasted.”... View Details
          Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
          • 28 Jun 2021
          • Research & Ideas

          Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

          accelerating a trend that began before the pandemic. For instance, the consumer electronics chain Best Buy struggled to attract sales, and the company ended up cutting costs through layoffs and furloughs. Layoffs were more typical among companies that invest less in... View Details
          Keywords: by Lane Lambert
          • 21 Sep 2022
          • Research & Ideas

          You Don’t Have to Quit Your Job to Find More Meaning in Life

          published in the Journal of Positive Psychology. Is the restaurant owner fulfilled? In one of their first experiments, De Freitas and his colleagues gave about 400 participants different vignettes, one of which described Ariana, a... View Details
          Keywords: by Shalene Gupta
          • 29 Nov 2022
          • Research & Ideas

          How Much More Would Holiday Shoppers Pay to Wear Something Rare?

          it.” You Might Also Like: How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews Dog Eat Dog: Measuring Network Effects Using a... View Details
          Keywords: by Michael Blanding; Retail
          • June 2017 (Revised December 2017)
          • Case

          CJ E&M: KCON Goes Global

          By: Elie Ofek and Michael Norris
          In January of 2017, CJ Entertainment & Media (E&M) proudly announced that it will be holding its first ever KCON in Mexico City just two months later. CJ Group Chairman Jay Lee and Vice Chairwoman Miky Lee are pleased at the progress that KCON, a Korean-oriented music... View Details
          Keywords: Music Entertainment; Cultural Entrepreneurship; Growth and Development Strategy; Food; Music Industry; Entertainment and Recreation Industry; Food and Beverage Industry
          Citation
          Educators
          Purchase
          Related
          Ofek, Elie, and Michael Norris. "CJ E&M: KCON Goes Global." Harvard Business School Case 517-083, June 2017. (Revised December 2017.)
          • ←
          • 18
          • 19
          • …
          • 38
          • 39
          • →
          ǁ
          Campus Map
          Harvard Business School
          Soldiers Field
          Boston, MA 02163
          →Map & Directions
          →More Contact Information
          • Make a Gift
          • Site Map
          • Jobs
          • Harvard University
          • Trademarks
          • Policies
          • Accessibility
          • Digital Accessibility
          Copyright © President & Fellows of Harvard College.