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    Rosabeth M. Kanter

    Rosabeth Moss Kanter holds the Ernest L. Arbuckle Professorship at Harvard Business School, specializing in strategy, innovation, and leadership for change. Her strategic and practical insights guide leaders worldwide through teaching, writing, and direct... View Details

    Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
    • 28 Jan 2019
    • Research & Ideas

    Forget Cash. Here Are Better Ways to Motivate Employees

    creating peer-to-peer recognition programs in which employees are provided monthly reward points that they can give away to colleagues for work-related wins. Employees who earn a certain number of points can redeem them for various perks, such as a View Details
    Keywords: by Dina Gerdeman
    • Web

    HBS - The year in Review

    Barbara Cleary, Division of Research and Faculty Development, retired Colyer Crum, James R. Williston Professor of Business Administration, Emeritus J. Ronald (Ron) Fox, Jaime and Josefina Chia Tiampo Professor of Business Administration, Emeritus Joseph (Joe) Dias,... View Details
    • 25 Jul 2023
    • Blog Post

    Malcolm McClain (MBA/MPP 2023) Named First RISE Career Fellow

    historically distressed communities nationwide. He later served as an HBS Rock Center for Entrepreneurship Summer Fellow, working to address the labor shortage within the restaurant industry, developing service models to protect and... View Details

      Brian J. Hall

      Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

      Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
      • Web

      HBS - The year in Review

      dining services suppliers, the long-standing contract with Restaurant Associates (RA) was extended. Restaurant Associates’ approach to service and hospitality, including the culture of hospitality,... View Details
      • 15 Nov 2011
      • First Look

      First Look: November 15

      VTID) after unsuccessful attempts to market it in three different industry settings. The company must determine whether its most recent target market, the quick-serve restaurant segment, is still worth pursuing or whether the company... View Details
      Keywords: Sean Silverthorne
      • 09 Sep 2015
      • HBS Seminar

      Judith A. Chevalier, Yale University

      • 10 Jan 2024
      • Research & Ideas

      Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

      percent or less for bad service. That was the expectation up until COVID.” However, “post-COVID,” as businesses came back from pandemic-induced lockdowns, consumer behavior shifted. “Consumers started to realize the value of waitstaff when the View Details
      Keywords: by Anna Lamb, Harvard Gazette
      • 08 Apr 2013
      • Research & Ideas

      How to Demotivate Your Best Employees

      restaurant or store; the winner's name was drawn at a meeting attended by all the employees. At the end of the sixth month, the plant manager held another drawing for a $100 gift card for all employees with perfect attendance records over... View Details
      Keywords: by Dina Gerdeman; Service

        William A. Sahlman

        William Sahlman is a Baker Foundation Professor of Business Administration at Harvard Business School.

        Mr. Sahlman received an A.B. degree in Economics from Princeton University (1972), an M.B.A. from Harvard University (1975), and a Ph.D. in Business... View Details

        Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
        • Web

        Policies, Rules & Guidelines | About

        viewpoints and to protect Harvard Business School and its reputation and brand. Staff Catering Guidelines HBS does not pay for meals (breakfast, lunch, dinner, and snacks) when the only recipients are HBS employees. This includes meals catered by View Details
        • 09 Nov 2023
        • News

        A Third Act for Ron Shaich (MBA 1978)

        Widely credited with pioneering the concept of the restaurant industry’s $80 billion “fast casual” segment, Ron Shaich (MBA 1978) started small: a 400-square-foot business in Boston’s Downtown Crossing that sold cookies. From those humble but tasty beginnings, Shaich... View Details

          Ray A. Goldberg

          A native of North Dakota, Dr. Goldberg received his A.B. from Harvard University in 1948, his MBA from the Harvard Graduate School of Business Administration in 1950 and his Ph.D. in Agricultural Economics from the University of Minnesota in 1952.

          ... View Details

          Keywords: restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant; restaurant
          • 28 Jun 2021
          • Research & Ideas

          Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

          accelerating a trend that began before the pandemic. For instance, the consumer electronics chain Best Buy struggled to attract sales, and the company ended up cutting costs through layoffs and furloughs. Layoffs were more typical among companies that invest less in... View Details
          Keywords: by Lane Lambert
          • 21 Sep 2022
          • Research & Ideas

          You Don’t Have to Quit Your Job to Find More Meaning in Life

          published in the Journal of Positive Psychology. Is the restaurant owner fulfilled? In one of their first experiments, De Freitas and his colleagues gave about 400 participants different vignettes, one of which described Ariana, a... View Details
          Keywords: by Shalene Gupta
          • June 2017 (Revised December 2017)
          • Case

          CJ E&M: KCON Goes Global

          By: Elie Ofek and Michael Norris
          In January of 2017, CJ Entertainment & Media (E&M) proudly announced that it will be holding its first ever KCON in Mexico City just two months later. CJ Group Chairman Jay Lee and Vice Chairwoman Miky Lee are pleased at the progress that KCON, a Korean-oriented music... View Details
          Keywords: Music Entertainment; Cultural Entrepreneurship; Growth and Development Strategy; Food; Music Industry; Entertainment and Recreation Industry; Food and Beverage Industry
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            Paige Tsai

            Paige Tsai is PhD candidate in the Technology and Operations Management Unit at Harvard Business School. Her research broadly examines the effects of job design on employees. Her current projects explore the financial and well-being effects of holding multiple jobs,... View Details
            Keywords: restaurant; restaurant; restaurant; restaurant
            • 07 Jul 2023
            • News

            A Community Hunger Solution with Global Ambitions

            Every evening on the streets of Pune, in western India, a 67-year-old man offers food to the people in his community in need of a meal. He’s a community leader in the Robin Hood Army, a no-funds volunteer organization with a massive goal to end world hunger, community... View Details
            • 17 Jun 2011
            • HBS Case

            KFC’s Explosive Growth in China

            restaurant company in mainland China. The case describes how Yum! China succeeded and expanded by staying local on many levels. It keeps close ties to the Chinese government, hires local management, sources food from within the country,... View Details
            Keywords: by Maggie Starvish; Food & Beverage