Responsive Expectations - Publications - Faculty & Research

24 Jan 2011
HBS Case

Terror at the Taj

his father, a military man, telling him that his job is like being the captain of a ship. "I think that's the way everyone else felt, too," says Kang. "A sense of loyalty to the hotel, a sense of responsibility to the... View Details

Keywords: by Julia Hanna; Accommodations

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Negotiation Course Online | HBS Online

Learner types an answer in the discussion board in response to a peer's question Immerse yourself in real-world, case-based examples brought to life by industry-leading experts from companies like Marvel Comics, Microsoft, HBO Home... View Details

04 Oct 2022
What Do You Think?

Have Managers Underestimated the Need for Face-to-Face Contact?

the point of overnight delivery, there is mounting evidence that beyond that point the trade-off is not working. That is, consumers have come to expect overnight delivery but either don’t need or can’t afford “instant” or 10-minute... View Details

Keywords: by James Heskett

21 Feb 2005
Op-Ed

Is Business Management a Profession?

postwar decades, expectations of what managers should contribute to society became rather more modest, to say the least. Today, in place of such notions as the "socializing of industry from within" and the concept of the... View Details

Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice

08 Nov 2021
Blog Post

4 Ways the MS/MBA is Preparing Me for a Career in Health Care and the Life Sciences

health care value chain in Israel and Western Europe, an experience that culminated in supporting the COVID-19 vaccine response as part of the McKinsey Social Sector Hub in Geneva. Why the MS/MBA Biotechnology: Life Sciences degree?... View Details

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

so everyone knows not to expect an immediate response during certain chunks of the day. And, if a manager starts sending out emails on Sunday mornings because that’s her own best time to work, she should... View Details

Keywords: by Dina Gerdeman

Blog

Is AI Coming for Your Job?

ChatGPT) were not meant to reveal the truth or to display correct knowledge (though we have seen attempts to use them for this purpose). Instead, they were built to generate content (in this example, text) that displays the words that are most likely to come next. We... View Details

13 Nov 2013
Research & Ideas

Should Men’s Products Fear a Woman’s Touch?

Avery details these methods in her working paper Saving Face by Making Meaning: Consumers' Self-Serving Response to Brand Extensions. Method #1—The "Not Us" Strategy: Derogating the legitimacy of the brand extension's users. In... View Details

Keywords: by Carmen Nobel; Consumer Products; Food & Beverage; Auto

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Working Groups Update | About

the issues they expect to understand and address (see below); to identify how they might engage members of our community, whether on the working groups, through focus groups and conversations, or by providing opportunities for education;... View Details

29 Apr 2014
First Look

First Look: April 29

are less informed. The main reason is that price information leads user expectations to be more responsive and therefore amplifies the effect of price reductions. Platforms with more market power benefit... View Details

Keywords: Sean Silverthorne

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

and race of its residents. "The more time they expect to spend at a landmark, the more they concentrate other Whites around that landmark." The researchers found that White participants indicated a distinct preference for bringing other... View Details

Keywords: by Jay Fitzgerald

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

this business issue, members of Fuller’s team surveyed two groups. They asked 301 human resource leaders and business owners in the United States how they approach caregiving benefits. And they asked 1,500 employees who provide or View Details

Keywords: by Danielle Kost; Health

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

or, in other words, to exploit and explore. To achieve your goals, consider leveraging cross-functional teams, employing creative exercises, adjusting expectations and deliverables, supporting an agile enterprise and generating customer... View Details

Keywords: by Sean Silverthorne

24 Jan 2012
First Look

First Look: Jan. 24

competitive advantage"-and one of their core skills has to be quick and effective response when the travelers on one of their trips are exposed to flood, famine, pestilence, disease, earthquakes, tsunamis, terrorism, and other... View Details

Keywords: Sean Silverthorne

04 May 2020
Blog Post

6 Things You Should Know About the HBS/HKS Joint Degree

events, and tight-knit joint degree cohorts all add to a very rich experience as members of both HBS and HKS. The joint degree cohort is a close-knit group Taniel: I did not expect to get as close to the joint degree family as quickly as... View Details

Profile

Dilan Gomih

responsive to other people's ideas." The seed was planted. Later, “there came a day when I was sitting at my desk and I felt I wasn't maximizing my potential. I listened to my gut. I recognized that HBS was a place where I could... View Details

Keywords: Financial Services; Entertainment/Media

24 Nov 2003
Research & Ideas

Boards and Corporate Governance: A Balanced Scorecard Approach

compensation to performance, as they often fail to rein in pay when performance suffers. · Expectations placed on board members have increased. Most notably, Sarbanes-Oxley and the new listing requirements of the public exchanges have... View Details

Keywords: Re: Robert S. Kaplan & Krishna G. Palepu

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Global Business Course | HBS Online

Possibilities Frontier, and Trade Free E-Book How to Be a Purpose-Driven, Global Business Professional This guide will equip you with the skills needed to define your purpose, make the case for corporate social responsibility to internal... View Details

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Sustainable Investing Course | HBS Online

expected impact, risk-adjusted total impact, and impact multiple of money score 5 hrs Module 5 Integrating Climate Risk and Financing Climate Solutions Understand the fundamentals of climate finance and risk inherent in investment... View Details

26 Mar 2024
Blog Post

IFC India: Financing the Climate Transition in India

faces in its journey towards a net-zero target by 2070: 1) Funding Gap – Where is the Money Coming From? A study by the CEEW (Singh & Sidhu, 2021) reveals that India needs USD 10.1 trillion between 2020 and 2070 to achieve its net-zero target. Conventional sources... View Details

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