Relationship Management - Publications - Faculty & Research

12 Nov 2021
News

The Psychology Behind Meeting Overload

16 Nov 2015
News

Connecting with Indigenous Traditions

Diego, followed by managing king crab and salmon fishing in Washington State and Alaska. “I was in Dutch Harbor, navigating the logistics of catching and freezing and making deals with Japanese customers,” he remembers. “I seemed to find... View Details

Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Personal Services

10 Apr 2023
News

Health Care Systems Need to Better Understand Patients as Consumers

01 Feb 1997
News

OPM Celebrates 21st Anniversary at Gala Florida Reunion

Florida's Walt Disney World®, this year marking 25 years of extraordinary entrepreneurial success, was the venue for the celebration of the 21st anniversary of Harvard Business School's Owner/President Management Program (OPM). Under the... View Details

22 May 2014
News

New Highmark CEO Pushes to Put Patients First

Keywords: Ambulatory Health Care Services; Health, Social Assistance

11 May 2022
News

Are You Tracking the Customer Service Metrics That Really Count?

06 Jan 2021
News

Blockchain Is Changing How Companies Can Engage with Customers

Keywords: Blockchain

01 Dec 1999
News

New Jakurski Chair Supports Research in Global Finance

topics in international finance, including securitization of insurance risks (particularly those linked to catastrophes), risk management for corporations and financial institutions, and asset allocation for investors. He is a founding... View Details

01 Jun 2018
News

Floor It

The sci-fi future for cancer treatment has become a reality, with breakthrough therapies that can use a cancer patient’s genetic information to create personalized treatments or employ the body’s immune response to treat disease. But for too many patients, dysfunctions... View Details

Keywords: Julia Hanna; illustration by Mengxin Li

01 Dec 2013
News

Curing Health Care

back-office burdens from the doctors and support staff to the company. One of the company's software services, for example, translates electronic records from its system to others (no more stuck MRIs), and lets doctors track and manage... View Details

Keywords: Management; Management; Management; Management; Management

01 Oct 1997
News

William K.L. Fung

business expertise," he notes. "When China opened, we were at the right place and right time to take advantage of that opportunity." Now that Hong Kong is part of China, the relationship between the two is bound to get even closer. Fung... View Details

Keywords: Alejandro Reyes

01 Mar 2022
News

Customer Experience in the Age of AI

07 May 2020
News

Adapt Your D&I Efforts to the Reality of the Crisis

01 Jun 1999
News

Spangler Center Groundbreaking

Harvard's long-standing relationship with the city of Boston. Menino cited the importance of higher education to the city's economy and praised HBS volunteer programs that benefit the nearby Taft Middle School and the Brighton-Allston... View Details

17 Aug 2022
News

Keeping Your Team Motivated When the Company Is Struggling

20 Aug 2021
News

Let Your Top Performers Move Around the Company

12 Jan 2021
News

How Empathy Helps Bridge Generational Differences

27 Oct 2020
News

Give Your Remote Team Unstructured Time for Collaboration

Keywords: Remote work

01 Jun 2010
News

Noted & Quoted

businesses. ” — DEIRDRE LEOPOLD, managing director of MBA admissions and financial aid, commenting on the increasing numbers of women heading to business schools. (Forbes.com, April 16, 2010) “CEOs who actually take the trouble to delve... View Details