Publications

SSRN

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October 1995 (Revised March 1996)
Case

Booz.Allen & Hamilton: Vision 2000

In 1993, Booz.Allen & Hamilton forsook its previous, highly local organizational structure. It was motivated by a desire to serve multinational clients more effectively and to provide greater value to clients with more localized business by collecting best practices... View Details

Keywords: Organizational Change and Adaptation; Service Operations; Service Delivery; Organizational Structure; Global Strategy; Service Industry

16 Oct 2012
First Look

First Look: October 16

(forthcoming) Abstract We identify the impact of local firm concentration on incumbent performance with a quasi-natural experiment. When Germany was divided after World War II, many firms in the machine tool industry fled the Soviet occupied zone to prevent... View Details

Keywords: Sean Silverthorne

February 2018
Case

EmQuest: Travel Distribution in the Digital Era

By: Karim R. Lakhani and Gamze Yucaoglu

EmQuest, Emirates Group’s travel distribution company, must decide what to do with its contract with the global distribution system it uses, Sabre. Since its founding in 1988, EmQuest was servicing travel agents in the MENA region by providing a connection to over 400... View Details

Keywords: UAE; Decision; Business Model; Competitive Strategy; Growth and Development Strategy; Decision Choices and Conditions; Business Strategy; Value Creation; Change Management; Emerging Markets; For-Profit Firms; Competitive Advantage; Travel Industry; United Arab Emirates

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

Teixeira and Brown. Importantly, the strategies that made these companies successful starting out are not the same ones to take them to the next level. To get from zero to 1,000 customers, the three startups faced a chicken-and-egg... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

April 2011 (Revised December 2017)
Case

Latvia: Navigating the Strait of Messina

By: Rafael Di Tella, Rawi Abdelal and Natalie Kindred

This case describes Latvia's transition from a Soviet republic into an EU member, its economic boom and subsequent bust in 2008, and its policy response. After implementing significant economic and political reforms in order to qualify for EU membership in 2004, Latvia... View Details

Keywords: Currency Exchange Rate; Competitive Strategy; Economic Growth; Policy; Financial Crisis; Economic Slowdown and Stagnation; Latvia

August 2008
Article

From Clusters to Cluster-Based Economic Development

By: Christian H.M. Ketels and Olga Memedovic

Over the last decades, changes in the global economy and the emergence of Global Value Chains (GVCs) have raised the interest in understanding the specific conditions and cross-company interactions within and across locations. For companies, the need to choose the... View Details

Keywords: Development Economics; Economy; Value; Business Strategy; Competition; Performance Productivity; Cost; Natural Environment; Policy; Business and Stakeholder Relations; Framework; Industry Clusters

Web

Finance - Faculty & Research

high-quality technical education to underprivileged students, while other programs strengthened public school infrastructure, provided scholarships, and supported after-school learning. TenarisTamsa, Techint’s subsidiary in Veracruz, had been active in the View Details

Web

Global

Understanding a rapidly changing, Dynamic world Global Research MBA 2025 Cooper City, FL Stephen Mathew 38% of our Class of 2024 MBA students are international. The MBA Experience Regional Activities Africa Asia Pacific Europe Japan Latin... View Details

January 2010 (Revised December 2011)
Case

Jiamei Dental: Private Health Care in China

By: William C. Kirby and G.A. Donovan

With the recent announcement from the Chinese government that the country's healthcare system was going to undergo reform, Jiamei Dental Chairman Liu Jia wondered what that meant for his 15 year-old dental clinic business. Founded in 1993, Jiamei Dental Medical... View Details

Keywords: Private Sector; Economic Slowdown and Stagnation; Entrepreneurship; Governing Rules, Regulations, and Reforms; Policy; Health Care and Treatment; Private Ownership; Partners and Partnerships; Competition; Expansion; Health Industry; China

2009
Other Paper

Trade Policy and Firm Boundaries

By: Laura Alfaro, Paola Conconi, Andrew F. Newman and Harald Fadinger

We examine how trade policy affects firms' organizational choices. We embed a model of firms' vertical integration decisions into a standard perfectly-competitive international trade framework. In the model, integration decisions are driven by a trade-off... View Details

Keywords: Trade; Policy; Ownership; Business and Government Relations; Vertical Integration; Boundaries

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03 Aug 2010
First Look

First Look: August 3

in bringing their products to market, yet we know very little about the kinds of strategies they can employ to influence regulatory actor decision making. In this paper, we highlight a firm's strategic use of symbolic signaling in... View Details

Keywords: Martha Lagace

01 Apr 2024
In Practice

Navigating the Mood of Customers Weary of Price Hikes

consumers can more flexibly adjust habits. More sophisticated firms take this into account when formulating their strategies and making long-run forecasts. Attention of regulators. The Federal Trade Commission recently released a report... View Details

Keywords: by Rachel Layne; Retail; Consumer Products

September 2014 (Revised March 2021)
Case

La Ribera Health Department (A)

By: Regina E. Herzlinger, Emer Moloney and Daniela Beyersdorfer

The La Ribera case studies depict an innovative low cost/high quality privately financed hospital model struggling to achieve alignment with the Six Factors. It is reimbursed by the public sector in a Spanish environment whose Consumers, Structure, and Public Policy... View Details

Keywords: Health Care; Health Care Financing; Health Care Industry; Health Care Operations; Health Care and Treatment; Operations; Business Model; Government and Politics; Programs; Innovation Strategy; Vertical Integration; Health Industry; Europe; Spain

Web

Middle East & North Africa - Global

Chairman, Interbrand S.A.L. February 2025 Event Integration of AI in Marketing Strategies with Prof. Shunyuan Zhang On February 20th, the HBS MENA Research Center and Harvard Business Review Turkey hosted a special session on the... View Details

29 Jan 2008
First Look

First Look: January 29, 2008

form of new capabilities and team-member resilience. We then highlight the critical roles of leadership and of communication and conflict management training as strategies for overcoming the challenges to team effectiveness in NPD, as... View Details

Keywords: Martha Lagace

Web

Europe - Global

Europe Paris HBS opened the Europe Research Center (ERC) in Paris in 2003, to help HBS develop and strengthen relationships with European business and academic leaders. The ERC enables HBS faculty to study more effectively one of the world’s most important economic... View Details

Web

Latin America - Global

economic inequality in Mexico and beyond. Participants engaged in thought-provoking discussions on navigating the evolving expectations of business in society. The conversation focused on actionable measures for Latin American firms to address inequality, highlighting... View Details

2009
Report

Clusters, Cluster Policy, and Swedish Competitiveness

By: Christian H.M. Ketels

Proximity enables firms to take advantage of knowledge spill-overs and exploit supplierdemand linkages with other entities engaged in related activities. Cluster strength thus seems to be one of the important determinants of prosperity differences across geographies.... View Details

Keywords: Policy; Knowledge Use and Leverage; Industry Clusters; Business and Government Relations; Competitive Strategy; Competitive Advantage; Sweden