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- Faculty Publications (109)
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- All HBS Web (496)
- Faculty Publications (109)
- 01 Oct 2002
- News
Sam Hayes
committee, established by then SEC chair Arthur Levitt, to formulate best practices with regard to stockbrokers' activities and compensation. These were not legislative remedies, they were recommendations for voluntary standards of... View Details
Keywords: Garry Emmons
- 01 Dec 2010
- News
Additional alumni books for your consideration.
The Corporate Lattice: Achieving High Performance in the Changing World of Work by Cathleen Benko (MBA ’89) and Molly Anderson (Harvard Business Review Press) The authors argue that a lattice model rather than the corporate ladder is... View Details
- 12 Jul 2020
- Book
The Harvard Business School Faculty Summer Reader 2020
recommend Ron Chernow’s Grant, a biography of Ulysses S. Grant. Other than as the answer to the 1950s Groucho Marx question, “Who was buried in Grant’s tomb?”, I had not known much about this fascinating person. He was a terrible judge of... View Details
Keywords: by Staff
- 08 Apr 2014
- First Look
First Look: April 8
August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial View Details
Keywords: Sean Silverthorne
- Web
Rock 100: The Summit - Entrepreneurship
recommended reading lists Hand-picked resources for the questions and concerns raised by the Rock 100 founders at the Summit can be found at the links below: B2B Marketing Aligning Strategy and Sales: The Choices, Systems, and Behaviors... View Details
- 01 Dec 2017
- News
Ask the Expert: Human Intelligence
(PLDA 15, 2013) SESERI: E-commerce—and retail, more broadly—is one of the areas that will benefit the most from AI. It will enable retailers to provide much better experiences to consumers. For instance, AI will be able to predict what I will like in a way that is much... View Details
Keywords: April White
- Web
Online Transforming Customer Experiences Course | HBS Online
hrs Module 2 Elevate Define a performance death spiral, learn how to motivate service excellence by elevating your employees, and navigate between top-down prescriptions and bottom-up solicitations in leadership. Highlights The Death... View Details
- 01 Jun 2014
- News
Alumni and Faculty Books for June 2014
care industry to give customers more choices, freedom, power, and information, and at far lower prices. He recommends disruption of the status quo through new business models, new payment models, and new technologies that give patients... View Details
- 01 Dec 2015
- News
Leading Boston and Beyond
the eulogy at his funeral. The fellowship program is what drew Osgood to HBS. “I knew what I wanted to do,” says Osgood, who had previously worked as the Chief of Staff/Senior Advisor in New York City’s Department of Parks and Recreation. Osgood spent his fellowship... View Details
- 01 Jun 2013
- News
Can Business Smarts Save the Charter School Revolution?
his staff's recommendations to approve new schools, let current charters expand, or close those plagued by low performance or financial mismanagement. "We give them many years of warnings, and we publish a... View Details
- 31 Jul 2015
- Research & Ideas
The Faculty Reader: Who is Reading What This Summer?
recommend Ron Chernow’s Grant, a biography of Ulysses S. Grant. Other than as the answer to the 1950s Groucho Marx question, “Who was buried in Grant’s tomb?”, I had not known much about this fascinating person. He was a terrible judge of... View Details
- 12 May 2009
- First Look
First Look: May 12, 2009
recommendations cover the entire hiring cycle in seven steps: anticipating the need for new hires, specifying the job, developing a pool of candidates, assessing the candidates, closing the deal, integrating the newcomer, and reviewing... View Details
Keywords: Martha Lagace
- 29 Apr 2015
- Lessons from the Classroom
Use Personal Experience to Pick Winning Stocks
Let's face it: in most cases, the stock market knows what it's doing. With millions of people performing their homework and investing money in stocks they hope will pay off, it's hard for any one person to beat the market in a big way.... View Details
- 01 Mar 2004
- News
David “Bull” Gurfein: Bronze Star citation
Summary Action: Major David Gurfein, while serving as Officer-in-Charge, Task Force “Bold Eagle Bravo”, I Marine Expeditionary Force, 20 March 2003, performed his duties in a professional and heroic manner. Task Force “Bold Eagle Bravo”... View Details
- 01 Mar 2013
- News
Alumni News | Bookshelf
Use LinkedIn to network with an expert and ask her a question about a critical assumption. Run online surveys using SurveyMonkey.com. Tap into Amazon Mechanical Turk, which offers cost-effective ways to perform mundane tasks." The book... View Details
- 18 Aug 2009
- First Look
First Look: August 18
experience and performance fails to find a consistent effect of diversity in experience on performance. The problem is that diversity in experience improves a team's information processing capacity and knowledge base but also creates... View Details
Keywords: Martha Lagace
- Web
Online Digital Marketing Strategy Course | HBS Online
digital marketing plan, including relevant key performance indicators (KPIs), defined target audiences, and a compelling value proposition. Highlights Ekta Chopra, e.l.f. Beauty CDO Lou Panaccione, OOFOS CEO and Co-Founder OOFOS Recovery... View Details
- 03 Mar 2008
- First Look
First Look: March 4, 2008
and senior officers of firms, we test the hypothesis that analysts' school ties to senior officers impart comparative information advantages in the production of analyst research. We find evidence that analysts outperform on their stock View Details
Keywords: Martha Lagace
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
Case 218-095 Valuing Snap After the IPO Quiet Period (A) Snap, the disappearing message app, went public at $17 per share on March 2, 2017, making its two 20-something founders the youngest self-made billionaires in the country. Over the next three weeks, 14 analysts... View Details
Keywords: Dina Gerdeman
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
development is most appealing (or most concerning)? and (2) Should Fukuhara turn on the most advanced part of the artificial intelligence engine, allowing GROW not just to provide recommendations to clients about whom they should hire,... View Details
Keywords: by Sean Silverthorne