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- All HBS Web (678)
- Faculty Publications (145)
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- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
recognized Robert E. Downing's advice that we may need to define work before asking the question. For knowledge workers, "it is very difficult to determine when the workers are actually working Maybe we shouldn't be asking about hours (quantity) but instead... View Details
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees... View Details
Keywords: Sean Silverthorne
- 15 Nov 2004
- Research & Ideas
Solving the Health Care Conundrum
Olmsted Teisberg. Key Learnings 1. The U.S. health care system is a paradox in that it has competition yet fails to deliver improving value. Competition has been shown to be an incredibly powerful force in driving increased quality and... View Details
- 28 Sep 2010
- First Look
First Look: September 28, 2010
Accounting & Economics (forthcoming) Abstract Based on extant literature, we review the positive theory of GAAP. The theory predicts that GAAP's principal focus is on control (performance measurement and stewardship) and that... View Details
Keywords: Sean Silverthorne
- 19 May 2009
- First Look
First Look: May 19, 2009
parties and then decide whether to attempt to raise new capital, declare bankruptcy, or try to lead a controlled wind-down. The case explores crisis management, decisions by principals operating in the zone of insolvency, construction... View Details
Keywords: Martha Lagace
- 08 Jan 2001
- What Do You Think?
Have We Extended the Boundaries of the Firm Too Far?
competitors. Are there limits to boundaryless behavior? If carried too far, can it result in loss of control over the quality of goods and services delivered by the supply chain? Can reliance on others for... View Details
Keywords: by James Heskett
- 12 Sep 2017
- First Look
First Look at New Research and Ideas, September 12, 2017
others—have become “hub firms” because they control access to billions of mobile customers coveted by all kinds of product and service providers. These hubs drive increasing returns to scale and claim a disproportionate share of the value... View Details
Keywords: Carmen Nobel
- 10 Oct 2007
- First Look
First Look: First Look: October 10
spending on groceries. Controlling for customer-fixed effects and other relevant variables, we find that grocery spending increases by $1.59 with the use of a $10-off coupon. In addition, even though the receipt of a $10-off coupon does... View Details
Keywords: Martha Lagace
- 30 Nov 2016
- Op-Ed
Where Could More Regulation Help Small Businesses? Online Lending.
trends. Survey data, data from the Small Business Administration, and anecdotal information exist, but these are blunt tools, offering a limited snapshot of supply and demand, often with years of delay. Lack of quality data means that... View Details
- 12 Feb 2008
- First Look
First Look: February 12, 2007
but all share a belief in the importance of understanding change over time. Publisher's site: http://www.oup.com/us/catalog/general/subject/Business/History/ The Effect of Macro Information Environment Change on the Quality of Management... View Details
Keywords: Martha Lagace
- 10 Mar 2014
- Research & Ideas
Counting Up the Effects of Sarbanes-Oxley
approach when considering SOX," explains Srinivasan. The most worrisome part of the act on the business side was the mandate that required public companies to obtain an independent audit of their internal control practices. The cost... View Details
- 27 Feb 2006
- Research & Ideas
Corporate Values and Employee Cynicism
providing quality care and access while controlling costs. Many businesses are also incorporating employee-centered values and socially responsible values into their core missions; these can appeal strongly... View Details
Keywords: by Martha Lagace
- 22 Apr 2014
- First Look
First Look: April 22
Nava, Diego Aycinena, Claudia Martínez A., and Dean Yang Abstract—While remittance flows to developing countries are very large, it is unknown whether migrants desire more control over how remittances are used. This research uses a... View Details
Keywords: Sean Silverthorne
- 17 Feb 2021
- Research & Ideas
Pandemic Self-Care for CEOs: Rituals, Running, and Cognitive Restructuring
element of structure and control during an uncertain time. The fact that many of the types of exercises mentioned were repetitive and contemplative in nature suggests that this may have been a quality the... View Details
- 22 Feb 2016
- Research & Ideas
The ‘Mother of Fair Trade’ was an Unabashed Price Protectionist
Sawyer adds, “Gleason and others argued that their version of fair trade—albeit domestic oriented—offered higher wages, better services, and quality guarantees.” Prior to Gleason entering the scene, fair trade efforts had fallen flat.... View Details
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
problems from (in)convenience to price to congestion, he says. “Robust computer control is at the core of a successful PRT.” The concept is well known—you have likely encountered automated, driverless people movers in cities such as... View Details
- 03 Mar 2009
- First Look
First Look: March 3, 2009
intermediary to charge consumers fixed fees, to offer them screening contracts, and to subsidize search allowing stores' strategic decisions to be contractible or controlled by the intermediary. Download the paper:... View Details
Keywords: Martha Lagace
- 22 Jul 2014
- First Look
First Look: July 22
improving resource efficiency, optimizing care over the complete care cycle, and planning and budgeting of resource capacity. It also mentions that TDABC enhances quality of care and clinical outcomes while reducing healthcare costs.... View Details
Keywords: Sean Silverthorne
- 14 Jul 2009
- First Look
First Look: July 14
http://www.hbs.edu/research/pdf/09-148.pdf PublicationsOpen to Negotiation: Phenomenological Assumptions and Knowledge Dissemination Authors:Corinne Bendersky and Kathleen L. McGinn Publication:Organization Science (forthcoming) Abstract Phenomenological... View Details
Keywords: Martha Lagace
- 02 Jul 2013
- First Look
First Look: July 2
personal connections amongst U.S. politicians have a significant impact on Senate voting behavior. Networks based on alumni connections between politicians are consistent predictors of voting behavior. We estimate sharp measures that View Details
Keywords: Anna Secino