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  • August 2020 (Revised May 2021)
  • Case

PayPal: The Next Chapter

By: Michael Porter, Mark Kramer and Annelena Lobb
Can a social purpose and stakeholder capitalism confer a powerful competitive advantage in the age of COVID-19? For PayPal, the answer is yes. After spinning off from eBay in a 2015 IPO, the company declared its purpose as "democratizing financial services" by ensuring... View Details
Keywords: Mission and Purpose; Finance; Business and Stakeholder Relations; Social Entrepreneurship; Competitive Advantage; Financial Services Industry
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  • July – August 2009
  • Article

The Descent of Finance

What if the current recession turns out to be like the Great Depression of 1929-1933? Four years from now, the United States might find itself with a still-shrinking economy, half as many banks as in 2009, a third as many hedge funds, and retail banking resembling a... View Details
Keywords: Forecasting and Prediction; Economic Slowdown and Stagnation; International Finance; Globalized Economies and Regions; Business and Government Relations; Financial Services Industry
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  • Article

Mission-Driven Governance

By: Raymond Fisman, Rakesh Khurana and Edward Martenson

The purpose of this paper is to provide a useful, easily applied theory of governance performance. The existing model is fundamentally adversarial, rooted in the paradigm of principal-agent conflict. At its base is an image of governance as a never-ending struggle... View Details

Keywords: Corporate Governance; Governing and Advisory Boards; Knowledge Management; Standards; Mission and Purpose; Organizational Change and Adaptation; Performance Effectiveness; Performance Evaluation
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  • 25 Mar 2013
  • Research & Ideas

How Chapter 11 Saved the US Economy

back more investors overall. "It's about increasing the size of the pie available to all the firm's stakeholders," he says. Not A Universal Solution But Chapter 11 isn't the answer for all companies, Gilson says. It might yield... View Details
Keywords: by Kim Girard; Financial Services
  • 28 Mar 2023
  • Blog Post

Meet Professor Elisabeth Paulson: A Conversation on Life, Research, and Teaching

Data-driven decision-making is a powerful tool. A first step to successfully deploying such tools is to have clear (measurable) objectives and think through tradeoffs. Ask yourself: what is the metric that I care the most about, and for... View Details
  • April 2022
  • Article

Going Out or Opting Out? Capital, Political Vulnerability, and the State in China's Outward Investment

By: Meg Rithmire
How do state-business relations interact with outward investment in authoritarian regimes? This paper examines this question in the context of China’s rapid transformation into a major capital exporter. While most political economy scholarship focuses on firms’... View Details
Keywords: Outward Investment; Capital Controls; Corruption; Foreign Direct Investment; Political Economy; State-owned Enterprises; Investment; Global Range; Capital; Globalization; Policy; Government and Politics; China
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  • 2021
  • Working Paper

Going Out or Opting Out? Capital, Political Vulnerability, and the State in China's Outward Investment

By: Meg Rithmire
How do state-business relations interact with outward investment in authoritarian regimes? This paper examines this question in the context of China’s rapid transformation into major capital exporter. While most political economy scholarship focuses on firms’ economic... View Details
Keywords: Outward Investment; Capital Controls; Investment; Global Range; Capital; Globalization; Policy; Government and Politics; China
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  • Web

The Five Forces - Institute For Strategy And Competitiveness

Five Forces Threat of Substitute Products or Services Bargaining Power of Suppliers Bargaining Power of Buyers Threat of New Entrants Rivalry Among Existing Competitors The Five Forces is a framework for... View Details
  • 19 Dec 2014
  • Research & Ideas

China’s Complicated Relationship With Mother Nature

pursue economic development, and rewarding officials on that basis, the country as a whole has been transformed into an entrepreneurial and industrial powerhouse. Case in point: China's economy enjoyed a sustained growth rate of 10 percent between 1979 and 2010, and... View Details
Keywords: Re: William C. Kirby; Manufacturing
  • October 2012 (Revised August 2018)
  • Case

Carolina for Kibera

By: Kathleen L. McGinn, Beth-Ann Kutchma and Cailin B. Hammer
Carolina for Kibera (CFK) is an international non-profit organization whose mission is to promote youth leadership and gender and ethnic cooperation in Kibera, the largest unstructured settlement situated in the heart of Nairobi, Kenya. CFK's programs constructively... View Details
Keywords: Organizational Behavior; Power and Influence; Non-Governmental Organizations; Social Enterprise; Negotiation; Organizational Change and Adaptation; Kenya; United States
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  • 08 May 2013
  • Research & Ideas

A Company’s Evolving View of Gender Equity

A company's internal deliberations and changing beliefs about women in the workplace over the course of two decades, particularly about their role as leaders, is the subject of a recent paper that traces how fundamental societal views can... View Details
Keywords: by Martha Lagace; Accounting
  • May 2021
  • Teaching Plan

Gera Developments: Leadership at a Crossroads

By: Christina R. Wing and John Masko
Teaching Plan for HBS Case No. 621-018. For decades, Gera Developments (Gera) was a boutique family-owned real estate development firm in Pune, India. But since 2000, managing director Rohit Gera had turned the company into a dynamic innovator in housing solutions for... View Details
Keywords: Buildings and Facilities; Business Growth and Maturation; Construction; Geographic Location; Global Strategy; Globalized Firms and Management; Housing; Leadership Style; Management Succession; Organizational Change and Adaptation; Organizational Culture; Family Ownership; Family and Family Relationships; Urban Development; Customization and Personalization; Real Estate Industry; Maharashtra; India; San Francisco
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  • 2012
  • Teaching Note

Beyondsoft Co., Ltd. (B) (TN)

By: F. Warren McFarlan, Donghong Li and Hong Zhang
The case "Beyondsoft Co., Ltd. (A)" completed in early 2010 described the strategic path of Beyondsoft over its history of more than 10 years since its foundation in 1995, containing its major business lines and the relations with the major customers at that time, the... View Details
Keywords: Computer Software; Entrepreneurship; Information Technology; Outsourcing; Strategy; China; Applications and Software; China
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  • 2012
  • Case

Beyondsoft Co., Ltd. (B)

By: F. Warren McFarlan, Donghong Li and Hong Zhang
The case "Beyondsoft Co., Ltd. (A)" completed in early 2010 described the strategic path of Beyondsoft over its history of more than 10 years since its foundation in 1995, containing its major business lines and the relations with the major customers at that time, the... View Details
Keywords: Computer Software; Entrepreneurship; Outsourcing; Strategy; China; Information Technology; China
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  • October 2013
  • Article

Ferguson's Formula

By: Anita Elberse and Sir Alex Ferguson
When Alex Ferguson took over as manager of the English football team Manchester United, the club was in dire straits: It hadn't won a league title in nearly 20 years and faced a very real threat of being relegated to a lower division. In 26 seasons under Ferguson,... View Details
Keywords: Strategy; Business or Company Management; Management Style; Success; Sports; Sports Industry; England
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  • Web

Alumni

leave our jobs behind and who do we become? Forward Thinking Where Will We Find the Energy to Power the AI Revolution? More Stories Search the Alumni Directory Be found. Update your profile Programs & Events Feb 23 23 FEB–01 MAR 2025... View Details
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information technology and View Details
Keywords: by Martha Lagace; Service; Financial Services

    Andy Zelleke

    Andy Zelleke is the MBA Class of 1962 Senior Lecturer of Business Administration. A member of the General Management unit, he is the Faculty Chair of HBS’ Middle East & North Africa Research Center.

    Since Spring 2021, Dr. Zelleke has taught “Unpacking... View Details

    Keywords: federal government; professional services; defense; financial services

      Overcrowded – Designing Meaningful Products in a World Awash with Ideas

      We live in a world awash with ideas. Thanks to the web and to powerful ideation approaches such as open innovation, design thinking, or crowdsourcing, organizations have today easy access to an unprecedented amount of novel concepts. In this context, what... View Details

      • 12 Aug 2002
      • Op-Ed

      Using Big Business to Fight Poverty

      governments that caused their misery in the first place. In such mismanaged countries—which number close to seventy—a way must be found to change the basic system. Globalization—seen by many today as a sort of cure-all—will certainly not eradicate poverty on its own.... View Details
      Keywords: by George C. Lodge