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  • 26 Jul 2016
  • First Look

July 26, 2016

organizing care around medical conditions, not simply around hospitals and doctors. We need to do more team-based medicine and to better integrate specialty care with primary care. We need to be doing a better job measuring health View Details
Keywords: Sean Silverthorne
  • 23 Jul 2018
  • Research & Ideas

The Open Office Revolution Has Gone Too Far

offices because so many of us work in them, and we have very strong opinions about them. They were all the rage in the late 20th century, and academic attention in them followed suit. But most of those studies were based on survey data (self-reported, by definition)... View Details
Keywords: Re: Ethan S. Bernstein
  • 21 Apr 2011
  • Research & Ideas

Searching for Better Practices in Social Investing

explained that grant-givers and their recipients often don't have any specific plans for growth. "Traditionally, capital flow has had nothing to do with outcomes and performance," said EMCF's Roob, "or you're being asked to... View Details
Keywords: by Carmen Nobel; Financial Services
  • January 2024
  • Article

Dog Eat Dog: Balancing Network Effects and Differentiation in a Digital Platform Merger

By: Chiara Farronato, Jessica Fong and Andrey Fradkin
Digital platforms are increasingly the subject of regulatory scrutiny. In comparison to multiple competitors, a single platform may increase consumer welfare if network effects are large or may decrease welfare due to higher prices or reduction in platform variety. We... View Details
Keywords: Platform Differentiation; Digital Platforms; Network Effects; Measurement and Metrics; Mergers and Acquisitions; Outcome or Result
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  • 01 Sep 2015
  • First Look

First Look -- September 1, 2015

logic than firms utilize to organize market resources.) Second, there has been very little (if any) significant research linking firm strategy to both nonmarket outcomes and firm performance. Most research has developed theories and/or... View Details
Keywords: Sean Silverthorne
  • 19 Jul 2011
  • First Look

First Look: July 19

http://people.hbs.edu/reccles/2011SU_Features_EcclesSaltzman.pdf Deprival Value' vs. 'Fair Value' Measurement for Contract Liabilities: How to Resolve the 'Revenue Recognition' Conundrum? Authors:Joanne Horton, Richard H. Macve, and... View Details
Keywords: Sean Silverthorne
  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

successful and unsuccessful experiences with teams. Improper uses of teams were cited. Phil Clark said that "Often teams are formed to 'look good' but truly are not teams Ownership of the outcome is directly related to the success of a... View Details
Keywords: by James Heskett
  • 2003
  • Article

BMW Group's Sustainability Management System: Preliminary Results, Ongoing Challenges, and the UN Global Compact

By: Michael W. Toffel, Natalie Hill and Kellie McElhaney
This article describes preliminary results and ongoing challenges faced by Designworks/USA, an industrial design subsidiary of BMW Group, in its sustainability management efforts since it implemented the world's first certified Sustainability Management System (SMS).... View Details
Keywords: Environmental Sustainability; Management Systems; Standards; Social Issues; Corporate Social Responsibility and Impact; Outcome or Result; Auto Industry
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  • 10 May 2016
  • First Look

May 10, 2016

Promises and Limitations of Improved Measures of Urban Life By: Glaeser, Edward L., Scott Duke Kominers, Michael Luca, and Nikhil Naik Abstract—New, "big" data sources allow measurement of city... View Details
Keywords: Carmen Nobel
  • 08 Nov 2011
  • First Look

First Look: Nov. 8

industry to measure to what extent waiting-time performance impacts different firms' market shares and price decisions. We report on a large-scale empirical industrial organization study in which the demand equations for fast-food... View Details
Keywords: Sean Silverthorne
  • 10 Sep 2024
  • Research & Ideas

What Happens When Business Owners Turn to ChatBots for Advice

of the study. "Already we’re seeing how generative AI can change people's lives." Businesses that were already financially stable used the AI-generated advice to produce measurable improvements, while struggling businesses ran into... View Details
Keywords: by Ben Rand
  • 01 Oct 2013
  • First Look

First Look: October 1

education outcomes in the district from which the legislator is elected. We find no evidence of religious favoritism: Muslim children do not benefit more from Muslim political representation than children from other religious groups.... View Details
Keywords: Sean Silverthorne
  • 2020
  • Working Paper

Dog Eat Dog: Balancing Network Effects and Differentiation in a Digital Platform Merger

By: Chiara Farronato, Jessica Fong and Andrey Fradkin
Digital platforms are increasingly the subject of regulatory scrutiny. In comparison to multiple competitors, a single platform may increase consumer welfare if network effects are large or may decrease welfare due to higher prices or reduction in platform variety. We... View Details
Keywords: Platform Differentiation; Digital Platforms; Network Effects; Measurement and Metrics; Mergers and Acquisitions; Outcome or Result
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  • 01 Aug 2016
  • Research & Ideas

Retail Execs Underplay Current Performance to Investors--but Why?

they had more positive post-quarter sales information. WHAT’S THE MOTIVATION? The same outcome was found when they studied managers’ voice tone during announcement conference calls using natural language testing that View Details
Keywords: by Dina Gerdeman; Financial Services
  • 05 Nov 2001
  • Research & Ideas

Venture Capital Goes Boom—or Bust?

unknowability. Rather, uncertainty can be viewed as a measure of the distribution of possible outcomes for a company or project. The greater the uncertainty, the wider the distribution of potential outcomes.... View Details
Keywords: by Paul A. Gompers & Josh Lerner
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

the doctor did a bad job. But with evidence on outcomes and true risks, the burden of proof to sue a doctor will rise. Doctors will learn to be happier in a world where they are measuring results more than... View Details
Keywords: by Roger Thompson; Health
  • November 1994 (Revised March 1996)
  • Case

Pepsi's Regeneration, 1990-1993

By: David A. Garvin and Donald N. Sull
Craig Weatherup, the president and CEO of Pepsi Cola, leads a change process that completely transforms his company. It includes a new vision, operating philosophy, strategy, and organizational structure. He also introduces process improvement techniques and builds new... View Details
Keywords: Transformation; Leading Change; Growth and Development Strategy; Management Systems; Standards; Organizational Structure; Outcome or Result; Performance Improvement; Problems and Challenges; Food and Beverage Industry
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  • 29 May 2014
  • Research & Ideas

Research Symposium 2014

key components: It is organized into "integrated practice units" that focus on a particular disease, as well as the conditions associated with that disease. It measures outcome based on the patient's... View Details
Keywords: by Carmen Nobel; Accounting; Health
  • 23 Dec 2014
  • First Look

First Look: December 23

care for congenital heart disease conditions beginning in 1995 and had initiated universal outcome measurement. In 2014, the challenge was to continue to improve care in a complicated patient population and take View Details
Keywords: Carmen Nobel
  • 30 Aug 2004
  • Research & Ideas

Mapping Your Board’s Effectiveness

performance management system into corporate governance processes. The Balanced Scorecard strategy map portrays, on a single page, a company's strategy. It includes the financial outcomes expected; performance with targeted customers and... View Details
Keywords: by Robert S. Kaplan

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