Order Taking and Fulfillment - Publications - Faculty & Research

October 2020
Case

LifeBank Nigeria

By: Brian Trelstad, Pippa Tubman Armerding and Wale Lawal

The aspiration of addressing maternal deaths in Nigeria, which were mostly caused by blood shortages, led Temie Giwa-Tubosun to found LifeBank in 2015. LifeBank developed an online platform that enabled hospitals to connect and purchase blood from local blood banks and... View Details

Keywords: Systems Design; Social Business; Business At The Base Of The Pyramid; Health Care; Blood; Social Enterprise; Health Care and Treatment; Growth and Development Strategy; Finance; Health Industry; Transportation Industry; Africa; Nigeria

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18 Sep 2019
News

Level Up

sports market? The evolving fan. Ruggiero breaks fandom into eras: First came the Age of the Local Fan, which lasted until the mid-1950s and saw geography as a determining factor. The Age of the Global Fan, which View Details

Keywords: Paul Flannery and Dan Morrell; illustrations by Matt Chinworth

June 2022
Teaching Plan

Lifebank Nigeria

By: Brian Trelstad, Pippa Tubman Armerding and Wale Lawal

The aspiration of addressing maternal deaths in Nigeria, which were mostly caused by blood shortages, led Temie Giwa-Tubosun to found LifeBank in 2015. LifeBank developed an online platform that enabled hospitals to connect and purchase blood from local blood banks and... View Details

Keywords: Systems Design; Social Business; Business At The Base Of The Pyramid; Health Care; Blood; Social Enterprise; Health Care and Treatment; Growth and Development Strategy; Finance; Health Industry; Transportation Industry; Africa; Nigeria

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Profile

Ruzwana Bashir

fulfilled that entrepreneurial dream before she turned 30. As founder and CEO of Peek, Bashir has gotten the full startup experience in a short time. With Peek.com she is already disrupting the $100 billion... View Details

29 Jul 2020
Blog Post

To New Beginnings: Reflecting on Transitioning Careers and Starting a Family while at HBS

chance to fulfill a lifelong dream. I had to take it. With the support of my chain of command, I decided to pursue my MBA, and I separated from the military in April of 2018.... View Details

02 Feb 2015
Research & Ideas

Disruptors Sell What Customers Want and Let Competitors Sell What They Don’t

Chain One key distinction between unbundling and decoupling is that while the former takes place only at the point of consumption, the latter can take place anywhere along the... View Details

Keywords: by Michael Blanding

March 2014
Teaching Note

Tesla Motors

By: Eric Van den Steen

In mid-2013, Tesla Motors was riding a wave of success: It had launched its first really mass-produced car—the model S—to rave reviews, had recently raised first-year production targets, and had started taking orders for its next car, the Model X. Tesla seemed to be on... View Details

Keywords: Technological Innovation; Production; Product Launch; Business Strategy; Auto Industry; United States

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04 Apr 2011
Research & Ideas

Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

In order to get its financial and management woes under control, the health care industry might want to peek at the playbooks of retail giants like Walmart, Google, and... View Details

Keywords: by Carmen Nobel; Health

1 PM – 2:15 PM EDT, 27 Oct 2020
Virtual Programming

The Role of American Business Leaders in a Challenging Election Season

Amidst a pandemic, economic challenges, and social, racial, and political turmoil, the upcoming US presidential election has the potential to calm fears and help restore order at home and around the world--or to ignite a new wave of discord and dissent. In this... View Details

Web

Chinese Competition and Emerging Technologies - A Chronicle of the China Trade

Competition and Emerging Technologies Albert Heard served in China from 1862 to 1867 when Augustine Heard II returned to take his place. Their uncle Augustine Heard died a year later at age 83. “I shall not... View Details

What You're Really Meant To Do: A Road Map for Reaching Your Unique Potential

Professor Kaplan's book is published by the Harvard Business Review Press, May 2013.

Drawing on his years of experience, Rob Kaplan proposes an integrated plan for identifying and achieving your goals. He outlines specific steps and exercises to help you... View Details

05 May 2014
Research & Ideas

Reflecting on Work Improves Job Performance

Many of us are familiar with the gentle punishment known as "time-out," in which misbehaving children must sit quietly for a few minutes, calm down, and reflect on their actions. New research suggests that grown-ups ought to View Details

Keywords: by Carmen Nobel

May 2011
Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer

What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details

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April 2021
Supplement

Buy Online, Pickup in Store: Vice President of Store Operations Supplement

By: Antonio Moreno, Santiago Gallino and Amy Klopfenstein

In April 2019, Sylvarella VP of Store Operations Axley Vega must review an analysis of her department’s sales data to determine the impact of the company’s Buy Online, Pickup in Store (BOPS) program. BOPS implementation created significant problems for the store... View Details

Keywords: Operations; Service Delivery; Logistics; Infrastructure; Distribution Channels; Order Taking and Fulfillment; Analysis; Apparel and Accessories Industry; Apparel and Accessories Industry; United States; Canada

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14 May 2019
Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

impacting people’s behavior and underlying firm culture,” he says. Accenture rethinks its code Compliance can be difficult for employees when they are faced with a 50-page document filled with generic principles View Details

Keywords: by Michael Blanding

19 Mar 2019
Blog Post

Leadership Fellow Ming Min Hui: Figuring Out Her Mission

Ming Min Hui (MBA 2015) had a very specific intention in mind when she applied to HBS. After an early career in investment banking and corporate strategy, “I wanted to apply my business skills to something more View Details

Keywords: Nonprofit / Government

September 1998
Case

Cooperating to Compete: EGS of Turkey

By: Pankaj Ghemawat and C. Fritz Foley

In the early 1980s, Turkey adopted policies that liberalized trade as a part of a structural adjustment program. Within the garment industry, small- and medium-scale enterprises were not well positioned to take advantage of the new opportunities to compete in... View Details

Keywords: Trade; Corporate Governance; Policy; Partners and Partnerships; Competitive Strategy; Diversification; Turkey

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September 1999 (Revised April 2000)
Case

drugstore.com

By: Richard L. Nolan

On a clear day in August 1999 in the new headquarters of drugstore.com, against a backdrop of the Blue Angels flying in formation over Lake Washington practicing for their hydroplane Seafare Cup performance, Peter Neupert was pleased with his company's IPO performance.... View Details

Keywords: Business Growth and Maturation; Internet and the Web; Problems and Challenges; Business Startups; Retail Industry

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06 Dec 2019
Blog Post

Moving to the States with My Daughter to Pursue an MBA and Switch Careers

creativity, and tangible impact. Still, I realized that I was not satisfied with my growth and needed something more challenging and fulfilling... View Details

January 2018 (Revised January 2019)
Case

ZappRx

By: Jeffrey J. Bussgang and Olivia Hull

In October 2015, ZappRx founder Zoe Barry is deciding between two business models for her health technology start-up. Her product, a software application that aims to expedite the prescription fulfillment process for patients with rare diseases, has attracted interest... View Details