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  • 17 Dec 2008
  • Lessons from the Classroom

‘Ted Levitt Changed My Life’

magnitude." In a world made much smaller and more homogeneous by communications technology, Levitt drew a line between the multinational company, which adjusts its products and practices from country to country (at great cost), and the global corporation, which... View Details
Keywords: by Julia Hanna; Education; Retail
  • 20 Dec 2004
  • Research & Ideas

How an Order Views Your Company

profitable parts of their business. It also enabled them to segment different types of order to improve their efficiency. Taken together, the improvements in efficiency and the greater focus on highly profitable orders lowered costs and... View Details
Keywords: by Sarah Jane Johnston
  • 11 Jun 2020
  • In Practice

Are Digital Organizations Better at Overcoming COVID?

chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering how to evolve. The digital technology embedded throughout their... View Details
Keywords: by Danielle Kost
  • 02 Mar 2015
  • Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

competitors under a framework the authors term TIPS, for technology, inventory, people, and space (size, location, and ambiance). These are the four major assets that retailers must use effectively and efficiently to create a compelling... View Details
Keywords: by Sean Silverthorne; Retail
  • 08 Apr 2011
  • Research & Ideas

Will the Japan Disaster Remake the Landscape for Green Energy in Asia?

relatively cost efficient and scalable source of electricity. The reviews will happen across the world and each country will consider their own energy mix characteristics together with local sentiment." Todd was one of several... View Details
Keywords: by Dennis Fisher; Energy; Utilities
  • 12 Oct 2016
  • Research & Ideas

Break the Rules of How Business is Done

Taking a risk by breaking with standard operating procedure can make your company more innovative. Credit: maxsattana In addition to creating a new company that is disrupting the status quo, many founders are also challenging the old... View Details
Keywords: by Julia B. Austin
  • 17 Jul 2007
  • First Look

First Look: July 17, 2007

efficient levels and retain unproductive workers, both of which should affect productivity. These theoretical predictions have rarely been tested. We use the adoption of wrongful-discharge protections by U.S. state courts over the last... View Details
Keywords: Martha Lagace
  • 08 Feb 2016
  • Research & Ideas

The Civic Benefits of Google Street View and Yelp

algorithm, with the goal of implementing a version for actual use in the field. In principle, many areas of city operations could be made more efficient through this type of approach, says Luca. Using Google... View Details
Keywords: by Michael Blanding; Consumer Products
  • 31 Aug 2011
  • Research & Ideas

Improving Fairness in Flight Delays

congestion at airports and in the air. In Equitable and Efficient Coordination in Traffic Flow Management, a paper recently accepted for publication in Transportation Science and coauthored with Cynthia Barnhart of MIT and Dimitris... View Details
Keywords: by Julia Hanna; Entertainment & Recreation; Air Transportation
  • 26 Apr 2011
  • Op-Ed

HBS Faculty Comment on Environmental Issues for Earth Day

work together to create all aspects of the urban environment. Also necessary are new systems and processes for helping cities operate efficiently and effectively, including the use of new information and... View Details
Keywords: by Staff; Energy; Utilities
  • 09 Jun 2003
  • Research & Ideas

The Challenge of the Multi-site Nonprofit

Why is it more difficult for nonprofit organizations than, say, retail chains, to run efficient multi-site operations? A recent Harvard Business Review story concluded that nonprofits waste $100 billion a year through inefficient... View Details
Keywords: by Sean Silverthorne
  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

efficiency benefits of market transactions Download the paper: http://www.hbs.edu/research/pdf/09-091.pdf Leveraging Waste: Implications for Competition and Welfare (revised) Author:Deishin Lee Abstract We study the competitive and... View Details
Keywords: Martha Lagace
  • 06 Jun 2005
  • Research & Ideas

Microsoft vs. Open Source: Who Will Win?

superior product, adding to the probability of success. However, OSS has disadvantages too. Most importantly, it comes from behind in terms of market share (installed base). Because the value of an operating system depends critically on... View Details
Keywords: by Sean Silverthorne; Technology
  • 09 Dec 2015
  • Research Event

How Do You Predict Demand and Set Prices For Products Never Sold Before?

How can a retailer use its own data to determine what to charge for products it has never sold before? That’s a question Kris Ferreira considered during a presentation at Future Assembly, an event at Harvard Business School where business leaders and academics... View Details
Keywords: by Carmen Nobel; Retail; Apparel & Accessories
  • 30 Jun 2003
  • Research & Ideas

Computer Security is For Managers, Too

tracking configuration changes will pay off over the long run. As many companies discovered with quality management and industrial safety programs, perceptions of tradeoffs between security and productivity are often incorrect. Security concerns can drive View Details
Keywords: by Robert D. Austin & Christopher A.R. Darby
  • September 2018
  • Teaching Note

City Year at 30: Toward Long-Term Impact

By: Rosabeth Moss Kanter and Jonathan Cohen
This teaching note assists in the classroom instruction of the HBS No. 318-089, “City Year at 30: Toward Long-Term Impact.” It offers to instructors a case summary and analysis, along with student preparation questions and a guide for classroom discussion of the case.... View Details
Keywords: Scaling; Education Entrepreneurship; Education; Service Operations; Nonprofit Organizations; Growth and Development Strategy; Performance Efficiency; Resource Allocation; Change Management; Social Entrepreneurship; Middle School Education; Secondary Education; Philanthropy and Charitable Giving; Human Capital; Growth Management; Service Delivery; Organizational Design; Social Enterprise; Poverty; United States
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Kanter, Rosabeth Moss, and Jonathan Cohen. "City Year at 30: Toward Long-Term Impact." Harvard Business School Teaching Note 319-040, September 2018.
  • March 2018 (Revised June 2018)
  • Case

City Year at 30: Toward Long-Term Impact

By: Rosabeth Moss Kanter and James Weber
In 2018, City Year was a 30-year-old nonprofit that recruited and organized teams of young-adult “volunteers” (corps teams) to provide a year of citizen service. It had 3,100 corps members serving in 327 schools located in 28 U.S. cities. In its early decades, City... View Details
Keywords: Education; Service Operations; Nonprofit Organizations; Growth and Development Strategy; Performance Efficiency; Resource Allocation; Change Management; Social Entrepreneurship; Middle School Education; Secondary Education; Philanthropy and Charitable Giving; Human Capital; Growth Management; Service Delivery; Organizational Design; Social Enterprise; Poverty; United States
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Kanter, Rosabeth Moss, and James Weber. "City Year at 30: Toward Long-Term Impact." Harvard Business School Case 318-089, March 2018. (Revised June 2018.)
  • 18 Jun 2001
  • Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

collaboration to be successful. Based on new kinds of technologies such as structured data exchange, "these collaborative commerce solutions," he said, "will allow firms to plan, integrate, and execute all aspects of their View Details
Keywords: by Jim Aisner
  • 26 Jun 2013
  • Op-Ed

A Roadmap for Afghanistan’s Economic Future

Uzbek energy and gas to India in particular. So, how can a job-creating infrastructure be created efficiently to reverse the country's precipitous decline? First, leverage existing successes. Roshan, for example, is a rags-to-riches... View Details
Keywords: by Tarun Khanna
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

today's job market don't want to hear—that companies should create fewer, more significant jobs. This strategy seems to have the potential to damage employee morale. How can companies use work-force reduction to successfully reengineer an organization? Sasser: View Details
Keywords: by Manda Mahoney
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