Missing At Random - Publications - Faculty & Research

January–February 2024
Article

Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments

By: Ryan W. Buell, Kamalini Ramdas, Nazlı Sönmez, Kavitha Srinivasan and Rengaraj Venkatesh

Problem Definition: Clients and service providers alike often consider one-on-one service delivery to be ideal, assuming – perhaps unquestioningly – that devoting individualized attention best improves client outcomes. In contrast, in shared service delivery, clients... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; Performance Improvement

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30 Aug 2018
Blog Post

My Difficult Decision to Leave Google for HBS

Thirteen months after starting at Google and my first product went live, I was simultaneously filled with excitement, anxiety, and relief. But most significantly, the product launch sparked a real reflection of my time and work View Details

23 Oct 2018
First Look

New Research and Ideas, October 23, 2018

September 2018 Strategy Science Applying Random Coefficient Models to Strategy Research: Identifying and Exploring Firm Heterogeneous Effects By: Alcácer, Juan, Wilbur Chung, Ashton Hawk, and Gonçalo Pacheco-de-Almeida Abstract—Strategy... View Details

Keywords: Dina Gerdeman

08 May 2009
Working Paper Summaries

Capitalizing On Innovation: The Case of Japan

Keywords: by Robert Dujarric & Andrei Hagiu

06 May 2024
Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

International Business and Economics and Eunice Eun of Yale School of Management. It is currently in-press at Academy of Management Discoveries. Where does the conversation go when the call ends? Perlow and her colleagues didn’t set out... View Details

Keywords: by Michael Blanding

05 May 2011
What Do You Think?

How Ethical Can We Be?

that, under the circumstances, "we should be as ethical as the situation around us can determine while at the same time be mindful of the consequences ." Turning to the core issue of the column, why do we so often regard... View Details

Keywords: by Jim Heskett

30 Apr 2021
Research & Ideas

Why Anger Makes a Wrongly Accused Person Look Guilty

person behind bars,” says John, the Marvin Bower Associate Professor at HBS. “People who are falsely accused, of course, have every reason to be angry. But we wondered whether displays of anger may be misinterpreted as a sign of guilt.”... View Details

Keywords: by Michael Blanding

26 Aug 2014
First Look

First Look: August 26

from non-experts or not at all. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=47824 August 2014 Administrative Science Quarterly The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel... View Details

Keywords: Sean Silverthorne

05 Dec 2023
Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

the right people are confident, suggests recent research by Thomas Graeber, assistant professor at Harvard Business School. His work tested the effects of meta-cognition—essentially, whether more skilled people are also more confident... View Details

Keywords: by Kara Baskin

31 Mar 2011
Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

John Osher is one of those casually and spectacularly successful people who make serial entrepreneurship look like a cakewalk. He began racking up wins at an early age—starting and selling both a vintage clothing store and an earring... View Details

Keywords: by Dennis Fisher; Consumer Products

06 Sep 2019
Blog Post

The Business of Medicine: MD/MBA Students Having an Impact

family started asking me about drug issues,” he recalls. “If I had only focused on the algebra and grammar associated with their homework assignments, I’d have missed such a core component of their story, their background, and how it... View Details

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

often a disconnect between practitioners and academics,” he says. Source: CMO Council Neale-May illustrates a pervasive paradox in academia: Research conducted at business schools often offers no obvious value to people who actually work... View Details

Keywords: by Carmen Nobel; Education

09 Dec 2002
Research & Ideas

Most Accountants Aren’t Crooks—Why Good Audits Go Bad

suggest most accounting errors aren't the result of fraud. Rather, it is unconscious bias that is to blame. Here is a look at those biases, and how they can escalate from a small error of judgment to a big financial nightmare.Rooting out... View Details

Keywords: by Max H. Bazerman, George Loewenstein & Don A. Moore; Accounting; Financial Services

22 Feb 2024
Research & Ideas

How to Make AI 'Forget' All the Private Data It Shouldn't Have

underpin this technology typically subsume the information that users enter, helping the software provide better answers over time. Working Knowledge spoke with Seth Neel, an expert on machine “unlearning” who is an assistant professor at... View Details

Keywords: by Rachel Layne; Technology; Information Technology

09 Jan 2023
Blog Post

How I Spent My HBS 2+2 Deferral: Sam Perez Diarte

shared his experience at HBS and in the 2+2 program, and it was a perfect option for me. I wanted time to grow as a STEM leader and still have the opportunity to develop my business knowledge with this deferred enrollment program. How... View Details

26 Jul 2023
Research & Ideas

STEM Needs More Women. Recruiters Often Keep Them Out

For mid-career STEM professionals looking to advance their skills and careers, certificate programs at elite universities can offer a fast track. And for universities, such programs are an important and growing revenue stream—and a... View Details

Keywords: by Rachel Layne

17 Oct 2023
HBS Case

With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

years, according to some estimates. “There is such a thing as a poorly thought-out subscription model.” At the same time, companies should be worried about “subscription fatigue,” warns Ofek. Companies can’t assume that they will secure a... View Details

Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

View Video “Are you happy?” asks Atlantic editor Jeffrey Goldberg of happiness expert Arthur C. Brooks. “Next question,” Brooks jokes, before answering: “No one is. Happiness is not a destination. It’s a direction.” In this video, Brooks, a professor View Details

Keywords: by HBS Staff

17 Jan 2024
Research & Ideas

Are Companies Getting Away with 'Cheap Talk' on Climate Goals?

Companies regularly set ambitious climate goals, but these plans often end up like many people’s New Year’s resolutions: unmet aspirations that quietly fizzle out. While companies often gain positive media attention by trumpeting plans for reducing greenhouse gas... View Details

Keywords: by Tim Gray

2023
Article

Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma

By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas

In Shared Medical Appointments (SMAs), patients with similar conditions meet the physician together and each receives one-on-one attention. SMAs can improve outcomes and physician productivity. Yet privacy concerns have stymied adoption. In physician-deprived nations,... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; India