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  • 30 Mar 2023
  • Blog Post

Amager Bakke: A Look into the Future of Waste Incineration

the UK make it economically viable for UK waste producers to ship their trash on barges to Denmark. Thanks to state-of-the-art flue gas cleaning and bottom ash treatment, the incinerator’s environmental metrics are already impressive. We... View Details
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

led to a 0.5 increase, compared to the group that mostly worked at home. Also, hybrid work is associated with a 58 percent increase in the number of unique email recipients compared to those mostly working from home, a metric that... View Details
Keywords: by Ben Rand
  • 19 Jul 2017
  • Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

Milkman, among others, the group settled on four areas of particular interest to nudge units in the United States and United Kingdom—retirement savings, college enrollment, public health interventions, and energy consumption. They then identified a single View Details
Keywords: by Michael Blanding
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The Balanced Scorecard introduced customer metrics into performance management systems. Scorecards feature all manner of wonderful objectives relating to the customer value proposition and customer outcome metrics—for example, market... View Details
Keywords: by Robert S. Kaplan
  • 28 Nov 2018
  • HBS Case

On Target: Rethinking the Retail Website

jimkruger In the mid-1990s, Target was a discount superstore behemoth. The retailer had set itself apart from chief rival Walmart with a focus on more upscale but wallet-friendly fashion and lifestyle lines, spurring double-digit growth by double-digits each year for... View Details
Keywords: by Dina Gerdeman; Retail
  • February 2009 (Revised June 2019)
  • Case

Cleveland Clinic: Transformation and Growth 2015

By: Michael E. Porter and Elizabeth O. Teisberg
The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined around patient needs, rather than traditional medical specialties. "Patients First!" takes shape as the... View Details
Keywords: Health; Health Care Operations; Health Care Quality; Health Care; Strategy And Leadership; Strategy Development; Health Care and Treatment; Leading Change; Goals and Objectives; Growth and Development Strategy; Measurement and Metrics; Service Delivery; Organizational Change and Adaptation; Outcome or Result; Health Industry; Cleveland
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  • June 2017 (Revised May 2019)
  • Supplement

Kjell and Company: Motivating Salespeople with Incentive Compensation (B)

By: Doug J. Chung
Kjell & Company was a Swedish retail electronics chain founded in 1988 by brothers Marcus, Mikael and Fredrik Dahnelius. The company operated 84 stores, all company-owned, located mainly in the metropolitan areas of Sweden’s most popular cities: Stockholm, Gothemburg... View Details
Keywords: Salesforce Management; Compensation and Benefits; Motivation and Incentives; Change Management; Behavior; Electronics Industry; Sweden
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  • 01 Jun 2023
  • News

Curb Appeal

Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • Web

Business Fundamentals Course - CORe | HBS Online

Adjusting Journal Entries The Statement of Cash Flows Analyzing Financial Statements Accounting for the Future Featured Exercises Discover how balance sheets, income statements, and cash flow statements are developed Predict future revenue, expenses, and cash flow... View Details
  • 2008
  • Dictionary Entry

Total Factor Productivity

By: Diego Comin
Total Factor Productivity (TFP) is the portion of output not explained by the amount of inputs used in production. The following definition describes the measurement and importance of TFP for growth, fluctuations and development as well as likely future directions of... View Details
Keywords: Business Cycles; Economic Growth; Measurement and Metrics; Production; Performance Productivity; Research
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  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

advice to restaurant owners, staff, investors, and patrons that we offer below. How did it deteriorate so quickly? Restaurants are universally labor intensive—by any productivity metric they rank among the least productive industries.... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • Web

Alternative Investments Course | HBS Online

products based on their diversification potential 6-7 hrs Module 5 Portfolio Construction Describe the “money journey” and key players involved, interpret metrics to analyze performance, and discuss trends in alternatives. Highlights The... View Details
  • 29 Aug 2022
  • Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

measures perfect equality as zero and maximum inequality as one, with higher numbers indicating a greater concentration of resources in the hands of a few. This measure has long dominated our understanding of what inequality means, largely because this View Details
Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser
  • 03 Jan 2023
  • Book

Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

we can together start dismantling these systemic inequities.” “I don't want to hear just a ‘pay equity plan,’” says Opie. “Who's responsible for providing data from each department? What's the budget? And what are the metrics to measure... View Details
Keywords: by Pamela Reynolds
  • 13 Feb 2012
  • Research & Ideas

The Case Against Racial Colorblindness

increase in antiwhite bias. In fact, on average, white respondents perceive more antiwhite bias than antiblack bias in the twenty-first century. "It's very hard to find a metric that suggests that white people actually have a worse time... View Details
Keywords: by Carmen Nobel
  • 12 May 2023
  • Blog Post

Independent Project: The Rise of Electric Heat Pumps

installing an electric heat pump in every household in the U.S. would reduce annual emissions by 160 million metric tonnes [3]. Lastly, heat pump adoption will lead to less pollution and cleaner, safer air. There are currently many... View Details
  • Web

HBS - PDF Downloads

2023 Annual Report From The Dean Key Metrics Financials PDF Downloads PDF Downloads Download Key Metrics Download Financials View Details
  • Web

Climate Impact - Business & Environment

make choices about what to eat. Clover Food Lab was founded to convince meat-lovers that vegetables aren't just delicious but have the power to save the planet.” Megan Murday MBA 2021 | Founder & CEO, Metric “Metric is a digital ESG... View Details
  • March 2024
  • Article

Do Safety Management System Standards Indicate Safer Operations? Evidence from the OHSAS 18001 Occupational Health and Safety Standard

By: Kala Viswanathan, Matthew S. Johnson and Michael W. Toffel
Problem definition: Given the enormous disruptions and costs of occupational injuries, companies and buyers are increasingly looking to voluntary occupational health and safety standards to improve worker safety. Yet because these standards only require... View Details
Keywords: Occupational Health; Occupational Safety; Program Evaluation; Safety Performance; Injuries; OHSAS 18001; ISO 45001; Working Conditions; Safety; Standards
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  • 21 May 2024
  • News

A New Chapter

that helps feed the soul and contributes to the world. All the metrics that I learned in the for-profit world as an investor—return on invested capital, thinking about how you scale—are alive and well, every day, when you run an... View Details
Keywords: Catherine O’Neill Grace; photo by Cayce Clifford